#101227 Advanced Practice Operations Support Specialist

La Jolla, CA
Aug 15, 2019
Institution Type
Four-Year Institution

This position will remain open until a successful candidate has been identified.

UCSD Layoff from Career Appointment: Apply by 08/19/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 08/28/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.


The Advanced Practice Operations Support Specialist will provide assistance in scheduling and administrative management of Primary and Urgent Care Advanced Practice Providers (APPs). This position will help with scheduling clinic sessions, session switches, timekeeping, and other administrative duties as assigned. With the guidance of the APP Director, the Operations Support Specialist initiates and participates in improvement efforts which directly impact the department. Serves as an administrative resource for the department APPs.

Administers a defined operational program or activities which may include some of the following functions: finance, facilities, payroll, space planning, student services, human resources, communications, informational technology or safety. Participates in the development and revision of standard operating procedures and guidelines. Provides guidance to supervisors and managers in developing job descriptions, facilitating benefits communications, and providing guidance on compensation programs, personnel policies, and procedures. Conducts trend analyses and helps develop resulting recommendations.

The Advanced Practice Operations Support Specialist is a professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. Uses professional concepts to apply organization policies and procedures to oversee a variety of ongoing administrative operational issues. Administers defined operational program. Analyzes and resolves operational problems of moderate scope.

  • Bachelor's Degree in business, healthcare administration or related area; and/or equivalent combination of experience/training.

  • A minimum of two (2+) or more years of relevant experience, preferably in a large healthcare environment.

  • Strong computer skills including proficiency with MS Office Suite (Word, Excel, PowerPoint, etc.), Adobe Acrobat, and calendaring.

  • Demonstrated experience calendaring, scheduling, and coordinating meetings.

  • Possesses the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

  • Prior work experience with Advanced Practice Providers, particularly Nurse Practitioners and Physician Assistants.
  • Working knowledge of Primary Care, Urgent Care or other Ambulatory Care settings.
  • Previous experience with creating standard work, and writing policies and procedures.
  • Work experience in a union environment. Familiarity with collective bargaining agreements.
  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

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