Student Records Specialist, Records Customer Service (Transcripts) #499349

Job description

Posting Details

Position Information

Posting Number20111840Position TitleStudent Records Specialist, Records Customer Service (Transcripts) #499349Template TitlePosition TypeStaffPosition NumberDepartmentRegistrar Position Summary Information

Job Summary/Basic Function

Front-line customer service, transcript production, graduation back up.

This student Records Specialist assists the Office of Records and Registration with many vital functions. Provides customer service to internal and external clients through multiple means of communication, including face-to-face, via telephone and through email. This position produces and mails out official and unofficial transcripts for Lamar University (LU) and Lamar Institute of Technology (LIT), handles student questions, for both Lamar University and LIT, concerning transcripts, graduation, and other record related topics.

•Customer service representative for LU and LIT Records Department
oCounter assistance
oDepartmental queue telephone calls
oDepartmental emails

•Field questions from customers related to transcripts, graduation, verification of enrollment, and registration
•Manage all transcript requests – Produces and prepares individual and batch transcripts to be picked up, mailed, or sent via Fed Ex.
oIn person
oOnline through Credentials Inc.

•Process archived transcript requests
•Maintain departmental email box
•Deliver and retrieve mail from the campus post office for Records Department
•Accept verification requests forms and pass on to the verification specialist
•Award and prepare certificates (print, stuff, label and mail) for the College of Education
•Process request for additional or replacement diplomas
•Update student records in Banner, such as remove holds, change of majors, minors, or concentrations, adding certificate of completion status for College of Business and College of Engineering
•Assist graduation staff with graduation and commencement processes, including data entry, preparing diplomas for pickup and delivery
•Complete special projects for the Records Department as requested, including running Argos reports
•Cross-train with other areas to ensure consistent adequate coverage
•Remain current with FERPA training and regulations and stay compliant
•Will work some evenings and weekends for commencement activities

Minimum Qualifications

Minimum Qualifications:

High School Diploma or GED is required, degree preferred.

A minimum of two (2) years of customer service and computer work experience – preferably in an office setting, call center, or help desk environment. Excellent customer service skills and the ability to maintain effective working relationships with others. Computer experience including data entry and use of Microsoft Office Suite (Outlook and Excel) is required. Excellent organizational, communication, time management and interpersonal skills are a must.

This position requires independent judgement, efficiency and accuracy with a minimum amount of supervision. Must have careful attention to detail. The ability to communicate effectively both verbally and in writing is required.

Ability to work additional time occasionally and work Saturday graduations is a requirement.

EEO Statement

Lamar University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Veteran's Preference Statement

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

Preferred QualificationsSecurity Sensitive Statement

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary$25,008Work Hours Application Information

Posting Date08/14/2019Close Date08/21/2019Open Until FilledNoSpecial InstructionsPosting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you claiming Veteran's Preference in accordance with Texas Senate Bill 805, Section 657.003? PLEASE READ IMPORTANT INSTRUCTIONS: To be considered for Veteran's Preference, applicants must complete and email to [email protected] a Standard Form 15 located at to include the required documents per the instructions on the form. Emails MUST also include position titles and posting numbers for each and every position applied for. APPLICANTS WHO FAIL TO EMAIL ALL REQUIRED DOCUMENTS BEFORE A POSTING CLOSES WILL NOT BE AWARDED VETERAN'S PREFERENCE.
    • Yes
    • No
  2. * What is the highest level of education have you obtained?
    • Bachelor's Degree
    • Associate's Degree
    • Some College Credits
    • High School Diploma or GED
  3. * How much full time data entry experience do you have?
    • Less than 6 months
    • 6 months to 1 year
    • 1-2 years
    • 3-4 years
    • 5 years or more
  4. * How many years of general computer experience do you have?
    • 5 years or more
    • 4 years
    • 3 years
    • 2 years
    • 1 year or less
Applicant DocumentsRequired Documents
  1. Resume
Optional Documents
  1. Letter of Interest
  2. Unofficial Transcript 1
  3. Miscellaneous




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 8/15/2019
Application Due: 8/21/2019
Work Type: