Recruitment & Outreach Manager, Graduate School
Posting DetailsPosition Information Job TitleRecruitment & Outreach Manager, Graduate SchoolUnion LevelDepartmentGraduate SchoolCampusSacramento Posting Number201301815PFull or Part TimeFull TimeNumber of Months12Work Schedule
Work is performed during standard business hours.Position End DateOpen Date08/14/2019Close DateOpen Until FilledYesSpecial Instructions to Applicants
For first consideration, please apply before September 4th, 2019.Position Summary Information Primary Purpose
Reporting to the Assistant Dean of the Graduate School, the Recruitment & Outreach Manager, Graduate School is responsible for developing and overseeing the Graduate School recruitment calendar. In collaboration with faculty and program managers, the Recruitment & Outreach Manager ensures all graduate events (program & central) are properly tracked in the university’s CRM for accurate data analysis and annual planning. The position travels to off-campus locations, including schools, colleges & universities, employer locations, and other venues to seek out and engage prospective students; advises students on the graduate academic programs at Pacific; plans and executes comprehensive recruitment and yield events at the three campus locations, and is responsible for leading all collaborative efforts with the 3-city graduate programs on recruitment best practices and outreach strategy. This position focuses on all non-health graduate programs offered at University of the Pacific, however aligns recruitment initiatives with and partners with the Recruitment & Outreach Manager for Health Programs.Essential Functions
1.Sets the central graduate school recruitment schedule and oversees all central recruitment initiatives to drive enrollment goals. This includes, but is not limited to, making west coast college visits, regional community engagement events (3-city), and large scale recruitment expositions to gather leads. Projecting a professional image of the University through written and verbal communication is essential. During any year, the Assistant Director may be traveling 10-12 weeks during the fall and 2-4 weeks in the spring to recruit students.
2.Works cooperatively with faculty to understand the needs of academic departments for marketing the University to potential students, corporate partners, career counselors and faculty at outside universities and colleges. Must understand the 30 plus graduate degree programs across the three University campuses and whether a student fits the academic profile for potential acceptance to a particular major and the University in general.
3.Plans and conducts recruitment information sessions and/or open houses at various on-campus and off-campus locations (universities/colleges, corporate partners, community events) for prospective students, parents, and other interested individuals or groups.
4.Analyzes reports based on trends and attendance at various events. Provides data analysis after events and provides critical insight to the Graduate School leadership team in understanding and using the data for recruitment, event budgeting and strategy.
5.Possesses the flexibility and wherewithal to operate in several databases at one time. This includes, but is not limited to, Salesforce, Asana and Banner. Must be able to navigate these systems to provide a high level of customer service to the public.
6.Develops positive working relationships with regional academic as well as community groups and coalitions in order to create additional pipelines for graduate program leads and applicants.
7.Hold regular meetings with graduate program staff & faculty to discuss progress on enrollment and related issues. Advises graduate programs on recruitment and outreach strategy and oversees execution and implementation of robust recruitment strategies to achieve student enrollment targets.
8.Assists students with application procedures to ensure a smooth transition into the program, maintaining the highest standards of customer service.
9.Through collaboration with graduate programs, identifies gaps in enrollment communication and takes initiative to develop and execute recruitment communication plans, as needed. Tracks prospective students through the enrollment funnel, engaging them with the University as identified in collaboration with the graduate programs.
10.Responsible for developing and executing an engagement plan for building undergrad to grad pipelines at University of the Pacific. This includes, but is not limited to, engaging undergraduate faculty, Career Resource Center counselors, staff in the various school and directly advising undergraduate students on graduate academic programs.
11.Speaks and presents to wide and varying audiences (prospective student, community leaders, corporate partners and alumni) to drive applications to the University. Presents on and off campus (3-city) and delivers a compelling case for enrollment in graduate programs at Pacific in both individual and group settings. Meets with groups, individuals and one-on-one with students and must quickly articulate positive attributes of the University to determine whether potential applicants may be a good fit for the University.
12.Oversees the Salesforce graduate events calendar, ensuring all recruitment events are properly entered and tracked in the CRM. Works in partnership with all graduate programs to migrate recruitment events into the Salesforce calendar.
13.Stays current in all pertinent aspects of enrollment management and program advisement.
14.Responds and engages with all inquiries/applicants that come through the Graduate Info email inbox.
15.Performs other duties as assigned.Minimum Qualifications
•Bachelor’s Degree or equivalent combination of education and experience.
•Three (3) years admissions or related experience.
•Event planning experience.
•Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
•Ability to work irregular hours and ability to travel extensively.Preferred Qualifications
•Marketing knowledge preferred
•Excellent communication skills, both written and verbal; interpersonal relationship-building skills and excellent public speaking skills
•Knowledge of and willingness to learn and work with technology; specifically word processing environments, internet navigation, databases, and e-mail correspondence
•Demonstrated skills in data analysis; exceptional organizational skills and strong work ethics
•Excellent customer service skills with focus on exceptional follow-through
•Must work effectively in a fast-paced environment, comfortably managing multiple priorities while maintaining adherence to deadlines
•Ability to work independently with minimal supervision. Must possess strong initiative and self-starter skills and possess a goal-oriented attitude
•Must be a committed team player and must feel comfortable in a collaborative work environmentPhysical Requirements
Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds.
Work Environment/Work Week/Travel:
Work is primarily performed in a standard office environment.
Work performed during standard business hours.
Maybe required to work irregular hours and travel extensively to meet business needs.
Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University’s insurance carrier reserves the right to exclude applicants based on their driving record.Hiring RangeCommensurate with experience, exemptBackground Check Statement
Applicants who are selected as final possible candidates must pass a criminal background check.AA/EEO Policy Statement
University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have a Bachelor’s Degree or equivalent combination of education and experience?
- * Do you have three (3) years Admissions or related experience?
- * Do you have event planning experience?
- * How did you first learn about this employment opportunity?
- University of the Pacific Website
- Association of American Colleges and Universities (AAC&U)
- Chronicle of HIgher Education
- Diverse Issues in Higher Education
- Higher Education Recruitment Consortium (HERC)
- Higher Education Recruitment Consortium - Northern California (NorCal HERC)
- Modesto Bee
- Pacific Employee
- Personal Referral
- Professional or Association Listserv
- Publication or website from a professional organization
- Sacramento Bee
- San Francisco Chronicle
- Stockton Record
- Agency Referral
- Other Online Job Board
- Cover Letter/Letter of Application
- Other Document