IT Support Specialist
Job Title: IT Support Specialist
Location: Tallahassee, FL
Full/Part Time: Full-Time
Job ID: 46067
Department Information Technology ServicesEqual Employment Opportunity An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdfResponsibilities This position is responsible for providing quality, effective, reliable, and responsive backend support to ITS customers and University community at-large for ITS services offered which impact compliance with University information security policies, payment card industry (PCI) security standards, NIST 800-171 security standards, and overall vulnerability management. Coordinate and translate needs and requirements into achievable and realistic long-term IT goals and strategies. Provide reporting mechanisms to key stakeholders such as ITS senior management and the Information Security and Privacy Office (ISPO).
Responsible for implementation and maintenance of services for workstation administration for both Windows and Mac systems. Coordinates implementation of, changes to, and daily operations of CTS departmental services and subsystems.
Responsible for identifying vulnerabilities utilizing ITS standard tools. Remediation/mitigation and reporting of vulnerabilities within prescribed timelines per University and ITS policies, guidelines and processes pertaining to information security, vulnerability management and certain specific security standards, as applicable.
Coordinate with position manager/supervisor in programs which would disseminate information concerning information security policymaking, workstation management and continuity of operations/disaster recovery.
Assist ITS, including CTS and ISPO, in development of procedures related to vulnerability management, PCI and NIST 800-171 activities. Assist ITS management in developing effective and efficient workstation management.
Telephone/personal/electronic communication with all FSU entities that implement ITS vulnerability management services and/or CTS departmental services, or access CTS services. Telephone/personal/electronic communication with other FSU entities and vendors as needed.
Assist in other duties, as required. A State vehicle, golf cart, utility vehicle, or all-terrain vehicle will be used to reach site premises. A valid driver’s license will be needed in order to operate vehicle.
Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, incident management, and vulnerability management. Appropriately utilizes associated tools in accordance with ITS standards.Qualifications Bachelor's degree or a combination of post high school education and experience equal to four years
Ability to convey technical information to technical and non-technical users.
Ability to develop and implement policies, procedures, goals, and objectives.
Ability to document existing and new processes.
Ability to prioritize, organize and perform multiple work assignments simultaneously.
Knowledge of applicable computer software and operating systems.
Knowledge of the principles and practices of project planning, development, and evaluation.
Knowledge of standard concepts, practices, and procedures for computer support.
A valid Florida or Georgia driver's license or the ability to obtain one.Preferred Windows Server administration involving MDT, SCCM and/or WSUS is preferred. Scripting using PowerShell, bash and command line (both Windows and Mac OSX) is preferred.Pay Plan This is an A&P (Administrative and Professional) position.Schedule If not otherwise specified, schedule is M-F, 8-5.Criminal Background Check This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.Tobacco Free Campus Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.