Database Manager and Prospect Researcher

Job Description:

The Database Manager and Prospect Researcher is primarily responsible for the overall management and integrity of the Lock Haven University/LHU Foundation alumni and donor database (Raiser’s Edge). This position is a key member of the University’s Advancement team and supports the fundraising, alumni relations, and prospect research needs of the department. The Database Manager leads data collection efforts as well as managing the systems which support this work. This position also compiles and prepares research intelligence on key internal and external relationships including alumni, donors, volunteers, parents, corporations, faculty, and staff. This person reports to the Director of Alumni Relations and works collaboratively with individuals across all University departments to promote priorities that serve the mission and students of LHU.

Essential Duties:

•Self starter – being motivated and ambitious to maintain the database
•Self motivated – ability to research prospects and donors based on informational findings.
•Effective communication (verbal and written) and ability to maintain good interpersonal relationships.
•Ability to maintain a high degree of confidentiality and responsibility regarding information related to University business and confidential prospect information.

Specific Duties:
Data Management:

•Create policies and procedures to ensure the donor database is accurate and effective.
•Plan, implement, and supervise the collection, entry, updating, output, and usage of all demographic, financial, background, and relationship information on all constituents, alumni, friends, corporations, foundations, organizations, and all others.
•Work with LHU staff to maintain accurate constituent records including address changes, contact updates, biographical information, news, new constituent entries, and cultivation notes.
•Arrange all necessary training for new users or new data systems and processes and provide Raisers Edge technical support to all users.

Data Maintenance and Security:

•Serve as LHU’s data protection officer responsible for overseeing data protection strategy and implementation to ensure compliance with local, state, national and international requirements.
•Administer all aspects of Raiser’s Edge, including database maintenance, security, upgrade and all data maintenance and update processes, and import of new graduates.
•Serve as primary point of contact for business intelligence tools and resources (e.g. AlumniFinder, Research Point, DonorSearch, iWave, etc.)

Data Reporting/Business Intelligence:

•Produce and maintain all standard activity reports such as: daily, weekly, and monthly gift reports; prospect lists, gift officer action reports, goal-setting and donor history reports.
•Develop special reports including annual census reports, fund reports, capital campaign reports, alumni participation reports, the annual Voluntary Support of Education report and all other reports from Raiser’s Edge as needed.
•Perform additional analytical procedures in and out of the donor database to support the business intelligence and research needs of the division (e.g. RFM, affinity targeting, engagement scoring, etc.)
•Create and maintain effective appeal tracking policies and procedures. •Manage and implement a data request policy and data request forms for all university stakeholders

Prospect Research:

•Establish solid and reliable donor research methods to create detailed prospect profiles for use by the Office of University Advancement staff that will include information on community involvement, philanthropic activity, personal and corporate connections, important relationships, historical data and any other information relevant to the university and foundation.
•Attaches prospect profiles to records in Raiser’s Edge

Other Responsibilities:

•Provide a level of professionalism and courteousness to current and perspective donors, Foundation and University staff at all times
•Generate miscellaneous donor and internal correspondence (phone/email/mail)
•Complete other development and alumni relations projects as assigned.

Minimum Qualifications:

•Bachelor’s Degree
•Minimum of three (3) years database management experience or a combination of education and experience from which similar knowledge and skills have been acquired.
•Prior demonstrated experience in data manipulation, data visualization, and data reporting.
•Evidence of ability to compile disparate information into an organized manner.
•Evidence of ability to address multiple projects simultaneously.
•Ability to maintain a high degree of confidentiality and responsibility regarding information related to University business and confidential prospect information.

Preferred Qualifications:

•Three (3) or more years of direct Raiser’s Edge (or comparable non-profit CRM system) database management experience.

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