Technology Support Staff I

Winchester, VA
Aug 14, 2019
Institution Type
Four-Year Institution
Staff Full-timeWinchester, VAPosted 3 weeks agoShenandoah UniversityShenandoah UniversityShenandoah University

Shenandoah University’s Institutional Computing department is seeking applications for a Technology Support Staff I position. This is a full-time benefited position located on our main campus in Winchester, VA

This position will work with our Help Desk staff to provide technical customer support to the SU Campus Community. Familiarity with Windows and Apple computer hardware and software a plus, more important is a willingness to learn. Must possess the ability to work effectively with a broad range of users with varied levels of familiarity with computers and communicate effectively with faculty, staff and students.

Responsibilities include: Providing technical software and hardware support for SU supported technology. Managing work order requests and classroom technology. Researching technical solutions for university supported hardware and software. Staying current with technology changes.

Qualifications: College degree preferred. Must have at least 2 years of experience in IT support related roles. Working knowledge of macOS, iOS and Windows operating systems and their various application packages. Familiarity with Google Apps for Education, Microsoft Office 365, and Jamf Pro is a plus. The selected candidate must be able to meet the physical requirements essential for the job functions to include the ability to lift up to 25 pounds and physical dexterity to perform equipment installation and repairs.

*Note: A pre-employment background check and drug screen will be required as a condition of employment. If the job requires driving for University business, a satisfactory driving record will also be required.

Complete application submissions will include a cover letter, resume and contact information for three professional references. All noted documents must be submitted in order to receive full consideration.

Click HERE to apply for this position. Then click one of the “Resume/CV” button choices in the “Apply” box at the bottom of the posting to input your information. If this is the first time you will have applied to a Shenandoah University position using this process, please choose the “New” option. Be prepared to upload the previously referenced documents as you go through this process. The review of applications will begin immediately and continue until a qualified candidate is selected.

Shenandoah University prohibits discrimination against and harassment of any employee or any applicant for employment because of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, pregnancy, childbirth or related medical conditions, marital status, veteran status or any other characteristic protected under applicable federal or state law.

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