Food Service Worker III- Catering Server 80%🔍Residential & Dining Enterprises, Stanford, California, United States📁Food Services📅Aug 13, 2019 Post Date📅84315 Requisition #ABOUT STANFORD UNIVERSITY ANDRESIDENTIAL & DINING ENTERPRISES:

Stanford University, located between San Franciscoand San Jose in the heart of California's Silicon Valley, is one of the world'sleading teaching and research universities. Since its opening in 1891, Stanfordhas been dedicated to finding solutions to big challenges and to preparingstudents for leadership in a complex world.

Residential & Dining Enterprises (R&DE),the largest auxiliary organization at Stanford University, supports the academic mission of theUniversity by providing the highest quality services to students and othermembers of the university community in a sustainable and fiscally responsiblemanner. R&DE comprises 800+ staff in the following divisions: Office of theSenior Associate Vice Provost, Student Housing Operations, Stanford Dining,Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team offour R&DE strategic business partners: Finance & Administrationincluding Information Technology, Human Resources, Strategic Communications,and Maintenance Operations & Capital Projects. R&DE houses 13,000+ students andtheir dependents while serving over 6.5 million meals annually to students,conference, catering, retail, and concession guests.

ABOUT STANFORD HOSPITALITY &AUXILIARIES:

Stanford Hospitality & Auxiliaries, a divisionwithin R&DE at Stanford University is committed to excellence and thehighest level of customer service. It is recognized nationally for operating at“the cutting edge” of the industry receiving exceptional service ratings andnumerous awards, including the Restaurant & Institutions Magazine Ivy Awardfor excellence in food service and hospitality. The Ivy Award is one of theindustry’s most prestigious and coveted awards, given to those operations thatmeet the highest standards of food, hospitality and service. With R&DE’svision “to be the best in the business” Stanford Hospitality and Auxiliaries isa Certified Green Business practicing sustainability in its purchasing and usingequipment and processes that reduce solid waste and preserve natural resources.The highest Acterra Sustainability Award was received in 2006, in recognitionof these initiatives.

I. Summary of Position
TheBanquet Server provides excellent customer service and a fine diningexperience, using established protocols of food and beverage etiquette andservice standards cultivating positive customer service relations. The positionis expected to adhere to customer service relations standards, work rules,departmental policies and procedures and performance standards. The BanquetServer provides an excellent customer service and fine dining experience, usingestablished protocols of food and beverage etiquette and service standards, andto consistently offer professional, friendly and warm hospitality to allguests.

II. Essential Job Functions

• Provide an excellent dining experience forguests, using interpersonal skills, conflict resolution, and anticipation ofguest needs.
• Provide a fine dining food and beverage service,using established protocols of food and beverage etiquette and servicestandards.
• Ability to set-up and break down large functiondinner services and elaborate themed dinner programs, complete with food andbeverage settings and linen, both on and off-site.
• Assists customers with specific dietaryrestrictions, and answer questions regarding food ingredients.
• Complies with workplace safety, safe foodhandling and sanitation standards.
• Follows RDE work rules, policies, procedures, andcore values.
• Polishes silverware, stemware and plate-ware asneeded to ensure the table settings are impeccable.
• Works with food runners to ensure proper guestsatisfaction.
• Crumbs table as necessary
• Follows Cardinal Café standard uniform policy andprojects a professional image.
• Demonstrate respectful and professional behaviorby maintaining a positive work environment and interactions with co-workers,management, customers and visitors.
• Supports other Hospitality and Auxiliaries unitsas requested.

Other duties asassigned.III. Qualifications

• Musthave a minimum of two (2) year fine dining or catering experience within thelast two (2) years.
• Must bewilling to work a flexible and varied schedule as assigned.
• Hasoutstanding listening and communication skills with guests, peers andmanagement.
• Understandingof Silver Service expectations and Principals
• Committedto providing excellent customer service to all customers.
• Able toplan ahead, prioritizing tasks and customer service needs.
• Proventrack record of punctuality.
• ABanquet Server must be able to provide own uniform items of black slacks, blackshoes with black socks. Uniform Shirtswill be provided
• Demonstrateshelpfulness, and respectfulness, is approachable and team oriented, buildsstrong working relationships, diplomatic, and a positive work environment, isresponsible, honest, resolves conflicts appropriately, and is flexible.
• Followswork directions as assigned by supervisors and managers
• Subjectto wet floors, temperature extremes, excessive noises, and large commercialequipment. As an essential job function,worker is required to use cleaning and sanitizing chemicals.

IV. Physical Requirements GENERAL PHYSICAL REQUIREMENTSAbility to stand for prolonged periods, reach, lift,bend, kneel, stoop, climb, push and pull items. Physical agility critical toperform essential job functions. Lift up to 25 lbs pounds must have manualdexterity. Ability to work around hot equipment (stoves, grills, ovens).

Working Conditions andFrequency of Occurrence

Extreme temperature changes

10-30% Walking30-60% Standing50-80% Sitting10-20% Bending10-50% Squatting10-20% Hand and Finger Dexterity

10-40% Reaching10-50% Climbing10-20% Noise90-100% Lifting, Carrying, Pushing, Pulling

Up to 10 pounds30-60% Up to 25 pounds20-50% Up to 50 pounds10-20% Over 50 pounds5-10% VI. English ProficiencyRequirements

Mustbe able to understand and communicate in English with adequate proficiency tofollow directions from supervisor, read and understand safety guidelines anddirections to prevent accidents or injuries from occurring, and communicateeffectively with customers (staff, visitors, students) by listening andspeaking clearly to them.
* - Consistent with itsobligations under the law, the University will provide reasonable accommodationto any employee with a disability who requires accommodation to perform theessential functions of his or her job.

Additional Information

• Schedule: Part-time
• Job Code: 7287
• Employee Status: Regular
• Grade: A62
• Requisition ID: 84315