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Admissions Receptionist

Employer
Lehigh University
Location
Bethlehem, PA

Job Details

Position Number:S78100-20190812 Title:Admissions Receptionist Department:Admissions Category:Administrative/Clerical Job Family:Administrative Services Website:https://www1.lehigh.edu/admissions/undergrad Posting Date:08/12/2019 Summary:

The Admissions Office Receptionist is a member of the Enrollment Support Coordinator Team within the Office of Admissions. The person in this position is expected to provide superior customer service to prospective students, families, and other visitors to the university.

Accountabilities:
  1. Perform admissions receptionist duties
    • Assists visitors, maintains lobby area resources and spaces, and directs student workers as needed
    • Coordinates and schedules tours, group information sessions and prospective student interviews
    • Responsible for sending confirmation emails, assessing space, processing requests for special accommodations, evaluating space capacity and meeting visitor needs
    • Keyholder for public spaces and manages space reservations
    • Knowledgeable about daily visit offerings, wider campus activities, campus layout, city of Bethlehem, and Lehigh Valley region
  2. As member of the Enrollment Support Coordinator team, provide administrative support for the department and support the enrollment goals for the division and institution
    • Possess a thorough understanding of: the admissions and financial aid application, forms, and deadlines; the process of submitting documentation for an application; commonly asked Lehigh facts and figures, and the importance of visiting student to the overall enrollment goals
    • Understand the distinct responsibilities of each Enrollment Support Coordinator, and contribute assistance when needed
  3. Act as the primary liaison to students and parents; represent the Enrollment Management Division with professionalism and provide superior service with every customer interaction
    • Provide telephone customer service to prospective students, current students, and their families on all aspects of the admissions process
    • At times, review and respond to all emails to the Admissions e-mail account and forwarding when necessary to the appropriate person or department at Lehigh
    • Retrieve and respond to phone voice messages, accept packages for the office
    • Perform other duties as assigned
Qualifications:
  1. High school diploma or equivalent combination of education and experience
  2. Three to five years related work experience
  3. Excellent communication and interpersonal skills
  4. Solid writing ability and organizational skills
  5. Solid analytical, decision making and problem solving skills
  6. Solid computer skills with experience using word processing and spreadsheet software
  7. Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position
FTE:100% Grade and Hiring Minimum:6-37.5; $29,490 Salary commensurate with experience and qualifications. Salary adjustments for internal candidates comply with University policy. For more information contact Human Resources. Required Documents Message:Cover Letter, Resume

Organization

Read our Diversity Profile Founded in 1865, Lehigh University is a premier coeducational, nondenominational, private residential research university that offers a distinctive academic environment for undergraduate and graduate students from across the globe. Lehigh University’s annual report from 2013 provides an overview of the intellectual activity across campus as well as a financial report. It is posted on our website at http://www.lehigh.edu/annualreport/ .

Lehigh offers more than 90 undergraduate programs and majors featuring more than 2,000 courses in four colleges: The College of Arts and Sciences, The College of Business and Economics, The College of Education and The P.C. Rossin College of Engineering and Applied Science. Lehigh confers a total of 12 degrees at the undergraduate and advanced degree level. We have 482 full-time tenured and tenure-track faculty and approximately 200 adjunct faculty and lecturers and 10 full-time visiting faculty. With approximately 4700 undergraduate and 2,000 graduate students, a small student-to-faculty ratio allows students to work closely with professors. About 69% of all full-time faculty are tenured, and 99% of full-time tenure-track faculty hold a doctorate degree or the highest degree in their field.  We have 1,215 staff members supporting the academic, research and administrative functions.

Located in Pennsylvania’s scenic Lehigh Valley, the campus is in close proximity to both New York City and Philadelphia. Lehigh is situated on over 2,300 acres on four campuses. The Asa Packer Campus, Mountaintop Campus, and Murray H. Goodman Campus are contiguous and feature more than 153 buildings with 4.3 million-plus square feet of classroom, laboratory, office and living space. The campus also has 180 acres of playing fields and half of the campus is preserved as open space.

Company info
Website
Telephone
610.758.3165
Location
27 Memorial Drive West
Bethlehem
PA
18015
US

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