Technology Support Specialist (AFT, PSS2)

Job description

Welcome to Rowan University’s Career Site

Rowan University is a Carnegie-classified Doctoral University (Moderate Research Activity) with approximately 19,000 students. Its main campus is located in Glassboro, N.J., 20 miles southeast of Philadelphia, with additional campuses in Camden and Stratford. The University comprises seven academic colleges and five schools—the William G. Rohrer College of Business; the Henry M. Rowan College of Engineering; the Colleges of Communication and Creative Arts, Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics; the Cooper Medical School of Rowan University; the Rowan University School of Osteopathic Medicine; the Graduate School of Biomedical Sciences; the School of Health Professions; and the School of Earth and Environment—with an Honors College that spans across disciplines. Rowan is one of two public universities in the country to offer M.D. and D.O. medical degree programs. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. Rowan has been recognized as one of the top 90 public research universities and the 7th fastest growing research institution in the nation.

Rowan University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. For the complete Rowan University non-discrimination and affirmative action policy see: https://sites.rowan.edu/equity/_docs/policies/eeo-statement.pdf.

Technology Support Specialist (AFT, PSS2)

Job no: 493978
Work type: Regular full time
Location: Glassboro, New Jersey
Categories: Professional

Description:

The Technology Services Evening Support Specialist reports to the Director of Technology Services. This position supports faculty and student computing and printing: Computer labs, specialty labs, and

Technology Enhanced Classrooms, computer imaging, and AV support. This position will specifically and comprehensively support various systems and software used for instruction and research during evening classes.

This position will be working from 1:00 pm – 9:00 pm, Monday through Friday.

Essential Position Responsibilities/Functions:
  • Supports and maintains all Rowan Technology Enhancement Classrooms, computer facilities and open computer labs.
  • Installs and images software for Rowan computer facilities.
  • Supports end-users using varying operating systems including Windows and Macintosh.
  • Provides software support to faculty and staff.
  • Maintains user support tracking systems.
  • Maintains printing tracking system.
  • Maintains support and training materials.
  • Supports and maintains all Rowan computer lab printing systems.
  • Develops training materials for hardware and software support.
  • Provides high quality and professional customer-based service for all instructional, research, and computing needs.
Qualifications: (Required)

Minimally, the Technology Services Evening Support Specialist should hold a Bachelor’s degree in Technology or a related discipline such as computer science.

  • A Bachelor’s degree in an Education or Technology-related discipline, with significant experience in instructional technologies.
  • Experience working collaboratively on instructional projects, and leading multiple projects.
  • Strong understanding of classroom pedagogy.
  • Strong interpersonal and customer-service skills.
  • Proficiency in diverse OS computing environments.
  • Experience with computer imaging and virtual environments.
  • Experience with printing technologies, support, and maintenance.
  • Knowledge of some structured programming languages such as html, javascript, and PHP.
  • Proficiency in Web and online design, implementation, and evaluation.
Qualifications: (Highly Desirable)
  • Have excellent oral and written communication skills.
  • Have strong organizational and problem-solving skills.
  • Be able to work independently and to solve problems with minimal supervision
  • Proven ability to stay current with rapidly changing technology.

Advertised: Aug 12 2019 Eastern Daylight Time
Applications close: Aug 26 2019 11:55 PM Eastern Daylight Time

 

 

 

Diversity Profile: University

 

AAUP COMPENSATION SURVEY DATA

View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 8/13/2019
Application Due: 8/26/2019
Work Type:
Salary: