Shared Services Analyst (multiple openings)

Job description

Shared Services Analyst (multiple openings) Job Number Full/Part Time Schedule Salary 201908075061 Full Time 8AM - 5PM $45,300 - $89,400 Position Information R'Shared Service Center (R'SSC) is currently recruiting for multiple new Shared Services Analysts. The Shared Services Analyst ensures the timely and accurate review, preparation, processing, and auditing of payroll, time and attendance, personnel, workforce administration, onboarding, and financial transactions. The Shared Services Analyst ensures accurate data entry and oversight of information related to service requests, to minimize processing errors. The Shared Services Analyst utilizes data and analytics to complete audits, identifies trends in delayed/inaccurate processing and partners with the R'SSC Director, other R'SSC functional leads, clients and stakeholders to identify opportunities to continuously improve the effectiveness, accuracy and delivery of services. The Shared Services Analyst acts as a functional lead in resolving service requests and related transactions, and is resourceful in recommending solutions to support process improvement and the stabilization of those processes in the UCPath environment. The Shared Services Analyst extracts data and information from business applications to prepare reports concerning service requests and related transactions processed by the unit, to inform management's planning of work assignments and workflow. The Shared Services Analyst supports the development of standard operating procedures and data driven performance measurements. The Shared Services Analyst interacts with client partners and colleagues in UCR's Central Offices and the UCPath Center to resolve service escalation issues. The Shared Services Analyst may supervise temporary staff, and provides lead and training support in the unit and is the first point of contact for Shared Services Assistants (processors) for questions concerning processes and systems. The lead responsibilities will initially be aligned with four Analyst positions, however, alignment of duties is subject to change with operational demands and business needs. The areas of lead are anticipated to include: (1) Payroll and Workforce Administration; (2) Onboarding, Leave Administration Transactions and Workforce Administration; (3) Salary Cost Transfers and Workforce Administration; and (4) Business Processes and Workforce Administration. Education Education Requirements Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required
Experience Experience Requirement 2 - 4 years of related experience. Required
Special Conditions Special Condition Requirement Must successfully pass a background check through the Department of Justice and obtain certificate to LiveScan others. Required
Minimum Requirements Working knowledge of organizational processes, procedures, and understands organizational rules and regulations.
Problem solving, problem identification and reasoning skills.
Demonstrated judgment and decision-making skills; verbal, written and active listening communication skills. Uses interpersonal skills and service orientation skills in interactions with customers and colleagues. Good organizational skills and ability to multi-task.
Working knowledge of many payroll processes, policies, and procedures; knowledge of organization-specific computer application programs.
Intermediate mathematical skills.
Ability to embrace and work with diverse groups.
Time Management skills.
Demonstrates ability to use sound judgment in responding to issues and concerns.
Ability to use discretion and maintain strict confidentiality.
Experience and intermediate level skill with the MicroSoft Office suite of applications (Excel, Word and PowerPoint)
Preferred Qualifications Experience working with PeopleSoft or similar enterprise-wide automated payroll systems.

Experience working in a high volume, multi function shared services environment.

Experience using process improvement methods and tools.

Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.


  • UC Riverside was included in the (August 2018) edition of The Princeton Review's "The Best 382 Colleges."

  • Shanghai Jiao Tong University (August 2017) Academic Ranking of World Universities ranked UC Riverside among the top 151 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."

  • In 2016, UCR was recognized for graduation rate success by the Association of Public and Land-Grant Universities (APLU) for achieving near parity across racial-ethnic, socio-economic, and gender boundaries.

  • UCR ranks among the Top 15 Public Research Universities in the nation, as identified by the 2017 Washington Monthly.

  • In 2017, two separate reports from the Education Trust celebrated UCR as a national leader for African American and Latino student success. UCR was one of just three schools to be named top-performing institutions in both reports and the only California campus recognized among 18 top-performing colleges and universities in the nation for high black student graduation rates.


The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview
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Job No:
Posted: 8/10/2019
Application Due: 10/9/2019
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