General Statement of Responsibilities

Purchases, installs, maintains, deploys, configures, and provides end-user support for instructional technology utilized in computer labs, classrooms, and testing centers at all campus locations and associated satellite facilities.  Performs functions of Media Specialist II, as needed and/or assigned.

Supervision Received
Works under the general supervision of the Director of Instructional Media.
 
Supervision Exercised
Supervision is not a responsibility of this position.  May oversee student workers.
 

Examples of Duties - Essential Functions

1. Collaborates with appropriate staff and faculty to develop a standard/unified operating system configuration for instructional media environments/uses.  Tests, configures, and deploys software and hardware ensuring compliance with the standards set.
2. Researches, recommends, purchases and installs computer and instructional technology.  Corresponds with software vendors and ensures software licensing compliance.
3. Supports hardware maintenance in computer labs and classrooms.  Performs computer hardware repairs and facilitates warranty repairs, as applicable.
4. Installs, monitors, configures, updates, and troubleshoots instructional network servers, media servers, and other networking equipment and infrastructure.  Ensures compliance with standard configuration images/requirements. 
5. Develops and maintains Microsoft Active Directory group policies to aid in computer configuration, security, and network accessibility.
6. Support and maintain access to campus network resources.  Assists students and staff with technical issues related to instructional technology including usernames/passwords, physical networks, and wifi. 
7. Reviews student open lab use, software use, and network traffic trends.  Generates data reports and assists in enforcing laboratory acceptable use policies.
8. Assists in scheduling and preparing for special events requiring use and/or access to labs or classroom technology resources.
9. Participates in special projects, as assigned, including collaborating and interfacing with internal and external partners; offering project input; providing hands-on technical expertise. 
10. Works closely with other staff members in the IT and Instructional Media departments to fulfill assigned tasks.  Performs functions of Media Specialist II, as assigned.
11. Performs other duties as assigned.

Screening Criteria

Education and Experience:  A Bachelor's Degree in Computer Support, Networking, or a related field, and three years' experience as a network manager and/or providing computer support, are required. A Master's Degree is Network Administration is preferred.
 
Only degrees received from an accredited institution will be accepted:  accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609.  Final candidate will be required to provide official transcripts for required degree.
 
Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s).
 
License:  For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver's License and proof of an acceptable driving record are required. New employees establishing resident status in the State of Oregon must obtain an Oregon driver's license within 30 days (ORS 807.020 (1)). One or more of the following preferred: Dell Certified Systems Technician/TechDirect, Dell EMC Certified Professional, Microsoft Certified Professional – Server 2012, Berkeley Systems Distribution Associate, Apple Certified Support Professional, Network+, Server+, Linux+, A+.
 
Knowledge of: Current Linux, Mac OS, and Windows-based server and user operating systems related to instructional technology.  Operational knowledge of a broad range of software applications and systems, including various computer hardware, software, peripherals, and operating systems. Microcomputer programing languages and internet applications.  Working knowledge computer networking concepts, hardware, and software including wireless, BYOD connectivity, layer 2 and 3 networks, and VLAN setup and administration.  Multimedia applications and equipment. Microsoft Office Suite® products. Policies and procedures relevant to assigned tasks and responsibilities.
 
Skills:  Strong organizational skills.  Effectively communicating verbally and in writing.   Strong interpersonal skills. Diagnosis and repair of instructional technology systems. 
 
Ability to:  Prioritize work to meet department goals and College production deadlines; effectively work as part of a production team; establish and maintain cooperative working relationships with a variety of college staff and other technical support personnel; maintain positive communications with clients and team members while meeting production deadlines; troubleshoot and repair software and equipment problems; communicate clearly with faculty and students. Physical ability to perform the essential job functions.
 
Physical Demands of Position:   The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. 
 
Manual dexterity and coordination are required for more than half of the daily work period which is spent sitting while operating office equipment such as computers, keyboards, 10-key, telephones, and other standard office equipment.  While performing the duties of this position, the employee is frequently required to stand, walk, reach, bend, kneel, stoop, twist, crouch, climb, balance, see, talk, hear, and manipulate objects. The position requires mobility including the ability to move materials up to 5 lbs. occasionally and 5-25 lbs. rarely.  This position requires both verbal and written communication abilities.

Working Conditions:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

While performing the duties of this position, the employee is primarily working indoors in an office environment.  The employee is not exposed to hazardous conditions. The noise level in the work environment is usually moderate and lighting is adequate.

Additional Posting Information

This is a Full-time Classified, 40 hour per week (100%) position in the Instructional Media department. Starting compensation is entry level for Group 8 on the 2019-20Classified Salary Schedule.

Position will remain open until filled, with screening scheduled to begin 7/30/19. Applications received after the screening date are not guaranteed review. Documents required for submission include a cover letter, resume, 3 professional letters of recommendation (one of which must be current within the last two years), and unofficial transcripts indicating the level of degree earned. Applications missing any of the listed required documents may be considered incomplete and ineligible for further review.

RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
 
CANDIDATES WITH DISABILITIES REQUIRING ACCOMMODATIONS AND/OR ASSISTANCE DURING THE HIRING PROCESS MAY CONTACT HUMAN RESOURCES AT 541-956-7329. ONLY FINALISTS WILL BE INTERVIEWED. ALL APPLICANTS WILL BE NOTIFIED BY EMAIL AFTER FINAL SELECTION IS MADE. INTERVIEW COSTS ARE AT APPLICANT'S EXPENSE. FINAL CANDIDATE WILL BE REQUIRED TO SHOW PROOF OF ELIGIBILITY TO WORK IN THE UNITED STATES. FOR POSITIONS WITH A DEGREE REQUIRED, ONLY DEGREES RECEIVED FROM AN ACCREDITED INSTITUTION WILL BE ACCEPTED; ACCREDITATION MUST BE RECOGNIZED BY THE OFFICE OF DEGREE AUTHORIZATION, US DEPARTMENT OF EDUCATION, AS REQUIRED BY ORS 348.609. 
 
Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: www.roguecc.edu/nondiscrimination.