Sr. Business Systems Analyst

Job description

Job location: Coral Gables, FL

Employment Type: Full-time
Posted data: 2019-08-08
Req: R100034246
Current Employees:
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Where Excellence Meets Purpose

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value.  Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The University has been named on Forbes's Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.

The Sr. Business Systems Analyst collects data and provides analysis to assist in the development of technology plans and strategies that enhance overall performance, reduce costs, and increase efficiencies. The incumbent analyzes established operations, systems, methods, practices, and procedures to evaluate their effectiveness and ultimately make recommendations for improvements. Additionally, the Sr. Business Systems Analyst integrates people, equipment, facilities, and other resources to improve work results, operating efficiency, effectiveness, and productivity. This employee also assists in the design, delivery, and improvement of in-house software applications, training programs, and related courseware.

Reviews, analyzes, and triages application issues and cases. Creates and maintains detailed support documentation of ongoing projects, tests internal application releases, and performs periodic system maintenance. Provides training for internal users. Monitors system availability, working closely with system administrators and business systems analysts. Recommends changes in development, maintenance, and system standards. Develops detailed action plan with goals and target dates and obtains necessary approvals. Maintains ongoing communication and rapport with management team regarding project activity. Flowcharts existing processes versus improved flow. Prepares time and cost estimates for projects and proposals. Conducts research for best practice models and benchmarking. Applies industrial and management engineering techniques, such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems. Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems to design improved work systems. Designs standard operating procedures. Improves productivity through the application of technology and human factors. Conducts data collection to measure baseline versus improvement, before and after recommendations are implemented.

Creates formal presentations for projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved. Participates in continuing quality improvement activities.

Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

•    Bachelor’s degree in relevant field

•    Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes:
•    Skill in collecting, organizing, and analyzing data.
•    Ability to recognize, analyze, and solve a variety of problems.
•    Ability to exercise sound judgment in making critical decisions.

Department Specific Functions
•    Functional knowledge of PeopleSoft Campus Solution or another student information system is desired.
•    Functions as the business/project manager for multiple modules, balancing multiple projects and priorities within and also across modules and customers.  Responsible for complete project life cycle, working independently and with emphasis on all customer facing activities.
•    Stays abreast of developments in customer areas to anticipate emerging information management, operations and university needs.
•    When serving as project leader: defines project scope and boundaries; performs critical path analyses and sets project priorities; develops project task lists and time estimates; performs cost benefit analyses; establishes project metrics; oversees and coordinates completion of project tasks to meet time, quality and cost expectations; meets with customers to review project status and resolve development and/or implementation issues.
•    Analyzes systems interface requirements, coordinates the exchange of data with other vendors and systems support staff within UM.   Works with the PeopleSoft Security administrator and recommends applications security protocols and privileges. Ensures that required interfaces with other systems, and internal and external organizations are developed and maintained.
•    Drives organizational change taking full account of obstacles, opposition, and differing stakeholder priorities. Acts as a champion for business process changes; acts behind the scenes to craft solutions for business problems related or tangential to the project.
•    Recognizes problems or situations that are new or without clear precedent
•    Promotes and directs future systems enhancements and development as needed.
•    Translate between customers and IT staff to ensure all parties understand, in their terms, system’s needs, requirements and technology parameters and constraints.  Understands problems from a broad, interactive perspective. Able to develop and implement solutions that combine information in new ways.
•    Continuous contact with staff to provide information, resolve complaints and develop new functionality, Continuous contact with stakeholders to provide information, resolve complaints and provide updates on functionality in SIS as well as receive feedback, Regular contact with upper management to provide information and resolve complaints.
•    Works with areas to align priorities. 
•    Establish and maintain effective customer focused working relationships with managers, customers, IT, vendors, consultants, employees and others.  
•    Builds consensus on shared data elements and reporting needs across schools.
•    Promotes and directs future systems enhancements and development as needed.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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Full time

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Job No:
Posted: 8/9/2019
Application Due: 9/24/2019
Work Type: