Information Technology (IT) Coordinator
Job location: Five Colleges, Inc.
Employment Type: Full-time
Posted data: 2019-08-07
General Statement of Duties:
As a member of the FCI IT team, the IT Coordinator ensures optimal operation of all FCI infrastructure and provides technical support and resolutions to FCI computer/technology users. The Coordinator supports and maintains FCI information systems, equipment, documentation, and databases; serves as first point of contact for user support issues; and supports integrations, security, and compliance with FCI IT policies. The Coordinator also provides administrative support to the Director of Information Technology and Enterprise Initiatives.
Importance of Diversity to our Educational Mission:
Five Colleges, Incorporated and its five associated institutions (Amherst, Hampshire, Mount Holyoke and Smith Colleges and the University of Massachusetts Amherst) are committed to supporting and sustaining a diversity of people, backgrounds, experiences, ideas and points of view for the essential contribution this diversity makes to educational missions of our organizations. In support of this commitment Five Colleges requires all of its employees to work cooperatively and effectively with the diversity of people at the colleges (students, faculty members, other employees) and within the organization itself.
- Provide technical support for FCI hardware, software (including specialty servers), systems, and services.
- Serve as primary contact for FCI staff requests related to hardware, software, network support, training, and documentation.
- Work with users to increase their technical competency.
- Serve as liaison between FCI staff members and the five member institutions’ help desks and support teams.
- Ensure the timely set-up of equipment, accounts, software licensing (with Director approval) and software installation/configuration for FCI employees by either coordinating (with, for example, user, Amherst College IT, and FCI IT team) or performing the work directly.
- Track FCI-owned IT equipment, including inventory, transfers, and repurposing.
- Support FCI business office with their use of third-party financial and payroll systems.
- Provide general administrative support to the Director, including drafting, formatting, or proofreading documents and correspondence, maintaining documents and records, and managing data.
- Coordinate IT-related purchasing, shipping and receiving, and inventorying.
- Support and oversee all FCI Google Groups.
- Assist in the coordination and scheduling of projects and meetings.
- Coordinate with FCI’s Executive Assistant to manage the Director’s calendar.
- Attend meetings as assigned, serving as FCI liaison and/or notetaker as needed.
Maintain Websites and Systems
- Test and implement hardware, software, and new technologies (e.g., DocuSign).
- Support an established six-museum collaboration on the use and operations of museum collections management system (currently Mimsy and Mobius) including installation and configuration, account provisioning, security, modification of user interface, and custom reporting.
- Create website content, including webforms.
- Maintain records in accordance with FCI records management policies and practices.
- Collaborate with IT colleagues on other campuses, and with external vendors, as needed.
- Cross-train with other FCI IT team members to provide seamless IT coverage during absences.
- Help FCI staff comply with IT policies.
- Other duties as assigned by Director.
- Other duties as assigned by Director.
- Bachelor’s degree, or 3 years of relevant experience in lieu of a degree.
- Demonstrated experience applying algorithmic or process-oriented thinking.
- Demonstrated working technical knowledge of different versions of operating systems (Windows, Linux), Microsoft Office suite (e.g., Word, Excel, Outlook, PowerPoint, Access), and GSuite.
- Familiarity with at least one web content management system.
- Proven ability to understand users’ needs, and to troubleshoot, prioritize, and resolve effectively their IT-related issues within a networked and cloud-supported environment.
- Strong organizational, time management, problem solving, and analytical skills.
- Effective written and verbal communication, collaboration, and interpersonal skills.
- Desire to keep current on new user technologies and tools; capacity to learn new tasks and technologies quickly.
- Capacity to work with a diverse group of people with differing levels of technological abilities.
- Ability to perform and complete work with minimal supervision.
- The physical and mental expectations of the position include:
- Ability to comprehend written and verbal communication.
- Ability to replicate users’ reported technical issues.
- Ability to communicate effectively in person, by telephone, and via email.
- Ability to sit or stand for extended periods.
- Ability to support users at their workstations located on multiple levels of the building.
- Ability to move up to 40 lbs. to install computer equipment including monitors, desktop computers, and printers.
- Experience helping people develop technical expertise.
- Working knowledge of mapping processes into flowcharts.
- Working knowledge of multiple operating systems, programming languages, database systems, network security, network protocols.
- Working knowledge of Drupal, PHP, MySQL, CSS, Crystal Reports, Slack, Trello, Git.
- Working knowledge of museum collections systems, preferably Mimsy XG.
- Experience working in non-profit organizations, preferably higher education settings.
Position Type:RegularAbout Five Colleges, Inc.Five Colleges, Incorporated, sustains and enriches the excellence of its members -- Amherst, Hampshire, Mount Holyoke, and Smith colleges and the University of Massachusetts Amherst -- through academic and administrative collaboration. The consortium facilitates intellectual communities and broad curricular and cocurricular offerings; affording learning, research, performance and social opportunities that complement the distinctive qualities of each institution.Five Colleges, Inc. is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.