Employee Support Services Representative (Two positions)
Job Title: Employee Support Services Representative (Two positions)
Full/Part Time: Full-Time
Job ID: 25094
Job Code: 1038 Administrative Analyst/Specialist -12 Month
Department: University Personnel
CompensationClassification: Administrative Analyst/Specialist - Nonexempt
Salary Range: $3,288/month - $6,347/month
Anticipated Hiring Range: $4,300/month - $4,432/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please visit sjsu.edu/up.
About the PositionReporting to the Senior Manager, Employee Support Services and receiving work lead direction from the Employee Support Services Lead, incumbent works independently under general supervision to provide personnel support for all university employees. Incumbent performs moderately complex duties related to processing the full range of personnel transactions and employment-related documents for all categories of University employees. Personnel transactions include reviewing and auditing temporary faculty and academic student employee appointments and ensuring adherence to the Unit 3 (CFA) and Unit 11 (UAW) collective bargaining agreements and Academic Senate policies and procedures. This position also participates in special projects in support of the unit.
Required Qualifications-A Bachelor's degree and/or equivalent training
-Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
Preferred Qualifications-Master's degree
-Two years' experience working in an HR office or performing HR functions
-Experience working with PeopleSoft HR
-Experience working with a high volume of diverse customers
-Experience working with spreadsheets
-Experience with OnBase and DocuSign
-Experience analyzing and auditing employee data
-Experience in higher education
-Knowledge of faculty processes
Knowledge, Skills & Abilities-Thorough knowledge of methods, procedures, and practices; English grammar, business writing, punctuation, and spelling.
-Demonstrated knowledge and experience working with the Federal Form I-9.
-Working knowledge of software applications: word processing, spreadsheet, and database management.
-Excellent customer service and public relations skills.
-Strong oral and written communication skills.
-Strong ability to handle multiple work priorities, organize, and plan work and projects.
-Ability to interact and communicate effectively with people at all levels of the organization and of different cultures.
-Ability to quickly become familiar with university infrastructure, policies, and procedures as they relate to temporary faculty appointments.
-Ability to analyze and interpret technical procedures or regulations.
-Ability to learn and establish expertise with MyCalPERS, PIMS and PeopleSoft HR software.
-Ability to compose and appropriately format correspondence and reports.
-Ability to quickly learn and apply a variety of state, federal, CSU and SJSU policies and procedures.
-Ability to conduct formal presentations on a weekly basis to diverse groups through the use of multimedia, various handouts, and other materials.
-Ability to analyze and define problems, establish facts, collect data, and draw valid conclusions to effectively present information when responding to questions from internal and external customers.
-Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
-Ability to perform accurately in a highly detail-oriented environment, and handle multiple work priorities.
Application ProceduresComplete the SJSU Online Employment Application and attach the following documents:
-Letter of Interest
-List of References
All applicants must apply within the specified application period: August 8, 2019 through August 22, 2019. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
Reasonable accommodations will be provided for applicants with disabilities who self-disclose.
Contact InformationUniversity Personnel
Transformation 2030Engage and Educate: Be a university of first choice where we bring together exceptional people - students, faculty and staff members, and our community - to do extraordinary things with their lives as learners, creators and champions.
Excel and Lead: Be a leading academic institution where faculty and staff members and alumni are regional, national and global leaders in their fields.
Grow and Thrive: Be an inclusive, welcoming and well-balanced community and institution that ensures long-term financial sustainability and effectiveness and also attracts, retains and sustains faculty and staff members and students.
Connect and Contribute: Be an engaged and dynamic urban university with strong connections locally and globally.
Rebuild and Renew: Be a flourishing, modern campus with state-of-the-art infrastructure, campus spaces and technology to support learning, research and community.