DESKTOP SUPPORT/HELP DESK

Job description

DESKTOP SUPPORT/HELP DESK

Job no: 108762-FTF
Work type: Staff-Full Time
Department:G SERV VC FIN & ADM AIMS OPS
Location: Madison
Categories: Computer Science, Information Systems/Technology

Position Summary:

As part of the Help Desk team for Operations and Support Services (OSS) unit of the Administrative Information Management Services (AIMS) department, this position provides customer support for 1,500+ customers. This position is responsible, under limited supervision, for providing level 1 and 2 customer support services including problem/incident determination, resolution, recording and escalation to level 3 primarily in a Windows environment. This position also includes some level 3 services such as administration and coordination of workstation (physical/virtual) lifecycle activities and application systems operating in a multi-server, multi-segment networked environment. Support services are provided using remote tools but may also be provided on-site (valid driver license required).


The incumbent will be expected to work up to four days a week on the Help Desk providing advanced level phone support and any remaining days on follow-up activities. The incumbent must be able to demonstrate excellent customer service and support skills, along with intermediate to advanced-level knowledge of PC and Network operating systems, imaging, patching, security, anti-virus and anti-spam products, networking hardware and network protocols, workstation hardware, and common office application software.

Position Duties:List of DutiesInstitutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Requirements:

Driver's License
Ability to lift 50 pounds independently.

Higher Education experience preferred.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Department(s):

A020821-GENERAL SERVICES/VC FOR FINANCE & ADMIN/G SERV VC FIN & ADM AIMS OPS

Work Type:

Full-time:100%

Work Schedule:

Monday through Friday - standard business hours.
This position is initially projected for one year but may be extended to two years and/or become a permanent appointment.

Appointment Type, Duration:

Terminal appointment.
This position has the possibility to be extended or converted into an ongoing appointment based on need and/or funding.

Hourly rate:

Minimum $24.04
Depending on Qualifications

Instructions to Applicants:

To begin the application process, click the Apply Now button.

You will be asked to include a detailed resume and a cover letter detailing how your experience relates to the job duties.

The pay rate minimum is $24.04 per hour (equivalent to a minimum of $50,000 annual).

Contact:

Michele Blakeman
[email protected]
608-262-7110
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:

IS TECH SRV PROF(13461)

Employment Class:

University Staff-Fixed Term Finite

Job Number:

108762

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://oed.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Aug 6 2019 Central Daylight Time
Applications Close:Aug 30 2019 11:55 PM Central Daylight Time

 

 

 

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Job No:
Posted: 8/9/2019
Application Due: 8/21/2019
Work Type:
Salary: