Admissions & Records Representative

Job description

Job location: Minneapolis, MN

Employment Type: Full-time
Posted data: 2019-09-06
Req: R08445
The Learner Services & Operations (LSO) Admissions & Records Representative is responsible for the timely and accurate processing and security of applicant, learner and alumni documents and record requests. This may include scanning/indexing, processing, tracking, and following-up on official transcripts and application documents, evaluation of documents for admission and transfer credit, management of learner documents, or review and processing of learner record requests. The LSO Admissions & Records Representative works as part of a team that provides exceptional support both to Capella applicants and learners, as well as internal partners

Essential Duties

  • Workflow Processing and Knowledge
  • Manage incoming applicant and learner documents with ability to maintain confidentiality of records.
  • Respond to telephone and e-mail service requests from applicants, learners, and internal partners.
  • Conduct outreach to other schools to follow-up on transcripts.
  • Contact vendor partners to verify learner information, including enrollment status, background checks, and licensure.
  • Ability to accurately process, track, and report admission and/or learner record information.
  • Review, verify, and assess transcripts in accordance with established guidelines for admissions, records, and transfer credit.
  • Understand and comply with business rules and university policies.
  • Achieve quality and productivity metrics established for team
  • Training
  • Attend job specific training to continuously improve skills.
  • Develops individual performance and professional development goals annually with focus on continuous improvement.
  • Engage in professional development opportunities
  • Train and mentor new and existing staff members
  • Process Improvements and Problem Solving
  • Maximize skills and knowledge to support business initiatives
  • Participate in proactive problem solving with team and internal partners.
  • Additional Responsibilities and Expectations
  • Ability to maintain flexible work schedule.
  • Additional duties as apparent or assigned.

Job Skills

  • Minimum one year customer service experience required. Understanding/experience in academics desired.

Work Experience

  • Adept with Microsoft Office Suite and Adobe Acrobat Professional.
  • Excellent written and verbal communication skills, demonstrating a sound ability to effectively listen
  • Good organizational skills with ability to prioritize own work to tight time constraints.
  • Consistently demonstrate customer focus.
  • Positively represents department on cross-functional teams.
  • Ability to adapt to a professional culture that combines the traditions of higher education with the innovation of a fast-paced, entrepreneurial organization.
  • Strong conceptual and analytical skills.
  • Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times


  • Associate degree from an accredited institution or commensurate experience required, Bachelor’s degree from an accredited institution preferred

Certificates, licenses and registrations


    • Must be able to travel % of time.
    • Must be able to lift lbs.
    • Typical office setting.
    • Mobility within the office including movement from floor to floor.
    • Travel via plane, car, and metro may be required to perform this job.
    • Must be able to work more than 40 hours per week when business needs warrant
    • Access information using a computer.
    • Effectively communicate, both up and down the management chain.
    • Effectively cope with stressful situations
    • Strong mental acuity
    • Regular, dependable attendance and punctuality are essential functions of this job.
    • Other essential functions and marginal job functions are subject to modification.

    If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected]




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    Job No:
    Posted: 8/9/2019
    Application Due: 12/6/2019
    Work Type: