Customer Service Representative (4723C) 27509
- Employer
- University of California, Berkeley
- Location
- San Francisco
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
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Customer Service Representative (4723C) 27509
About Berkeley
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: 8/20/19
Departmental Overview
Cal Recreational Sports is dedicated to enhancing the knowledge, wellness, fitness and quality of life for students, faculty, staff and the community. In addition to the 34 sport clubs and 600 intramural sports teams, the department offers a wide range of recreational activities and state of the art equipment, including a complete package of fitness activities, from individual and group classes to massage therapy and personal training.
This position resides within the Recreational Sports Customer Service Center, a consolidated sales and support unit servicing all program enrollment and sales for the Department of Recreational Sports. We are also an authorized US Government Passport Acceptance Facility. For more information, visit recsports.berkeley.edu
Responsibilities
This position resides within the Recreational Sports Customer Service Center, a consolidated sales and support unit servicing all program enrollment and sales for the Department of Recreational Sports. The Customer Service Center Representative performs various sales transactions, computer data entry, application processes and office related duties for recreation programs. The incumbent serves as the front-line customer service representative at Recreational Sports Facility, Golden Bear Rec Center and Strawberry Canyon Facility (as needed) and is called upon to resolve issues that arise with customer complaints. Incumbent provides accurate information and answers questions regarding Department programs. This position plays a key role in providing Program managers and Directors with customer information in order to run programs more efficiently. The incumbent also serves as a US Passport Agent certified to process applications and US Government Oath.
Key Responsibilities:
PROGRAM
CUSTOMER SERVICE
ADMINISTRATIVE SUPPORT
OTHER
Required Qualifications
Licenses or certifications:
Preferred Qualifications
Salary & Benefits
Commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct
To apply, visit https://jobsprod.is.berkeley.edu/psp/jobsprod/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=27509&SiteId=1&PostingSeq=1
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