Enrollment Services Coordinator - Bilingual
Working Hours: Working hours for this position consist of a 7.5 hour period (between the hours of 8:00 am and 8:00 pm) exclusive of a 1/2 or 1 hour lunch. In this position, the employee will be required to work 2 evenings per week with specific evenings assigned at the onset of employment. The employee may be required to work hours outside of their agreed upon working hours up to five (5) times each semester (fall, spring and summer).
Summary: Enrollment services coordinators are the first college representatives that prospective students meet. ESCs provide a general introduction to the college and facilitate the enrollment of a new student for both credit and non-credit programs. This process may take place in a single day or over a period of months. ESCs will help the student complete the college application, help the student identify the appropriate major to meet their goal, begin the financial aid application process, and refer to appropriate campus resources as necessary. Additionally, ESCs will interpret the SAT and college transcripts to determine appropriate placement testing and assist students with the registration process. Enrollment services coordinators streamline the student’s transition to the College by providing these services upfront with the goal of having a better prepared student entering the first semester at RACC.
The ESC will be expected to function as a contributing member of an overall team. It is expected that bilingual language abilities will be utilized to support all recruitment and admissions efforts. Success in this position requires a high level of self-motivation, an embrace of challenging goals, and the ability to develop effective relationships with a wide variety of constituencies, including prospective students, their families, and community members. This position requires excellent customer services skill sets, a positive attitude as well as a bias for a high level of activity.
This position will provide admissions advising in the Welcome Center and will be assigned a pool of prospective students to outreach and assist through the enrollment process. In addition, the Bilingual ESC will help with oversight of the Ambassador Program and assist the Director of Admissions and Enrollment Services with admissions event planning.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Bachelor’s degree from an accredited four-year college or university.
- Two years of experience with demonstrated success in customer focused sales, marketing, telemarketing or higher education admissions/recruitment, or commensurate experience in mentoring, leading or partnering with community organizations.
- Bilingual English/Spanish required.
- Bachelor’s degree in Education or Marketing
- Experience in college admissions and recruitment
- Ability to communicate effectively and positively via telephone, e-mail, face to face, or using other media.
- Strong follow-up skills.
- Demonstrated ability to provide exemplary customer service to a diverse customer base.
- Demonstrated ability to set and obtain short and long term goals with measureable results.
- Strong persuasive ability related to the value of post-secondary training and/or degree pursuit.
To perform this job successfully, an individual should have knowledge of Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills. Knowledge of Ellucian Colleague or other ERP software a plus.
Certificates, Licenses, Registrations:
Position requires occasional local travel; employee must have access to ready transportation.
Other Skills and Abilities:
Excellent communication and public speaking skills. Excellent interpersonal skills. Ability to work well with people. Excellent one-on-one and group presentation skills. Excellent written communication skills especially in the areas of report writing and business correspondence. Knowledge of the Community College and Higher Education system.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
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