Director, Student Support Services

Job description


DePaul University

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.


Job Title Director, Student Support Services
Job ID 3666
Location Loop Campus
Full/Part Time Full-Time
Regular/Temporary Regular

Multicultural Statement

At DePaul University, we are looking for candidates who want to join us in our mission to provide access to education for all. Successful candidates welcome ideas and perspectives from colleagues and students representing a wide variety of cultures, backgrounds, religious beliefs, and experiences. We seek collaborative, open-minded and hard working professionals to work in a real world urban learning environment. Are you exceptional, yet modest and open to challenges? We seek achievers and leaders that want to bring their passion and skills to our well-respected community of approachable colleagues. Build your career with us.

General Summary

The Director is responsible for all aspects of program management for the Student Support Services program, a student retention program designed to improve baccalaureate completion for low-income and first generation participants. This includes grant compliance, coordination of programming, budget management, staff supervision and federal reporting. The Director works closely with the Assistant Vice President of Enrollment Management in developing program priorities and planning, budgets, research, federal and campus reporting and coordination with other units on campus.

Responsibilities & Duties

  • Plan & implement major program objectives.
  • Monitor program information, budget & systems and provide reports to ensure compliance.
  • Advise student participants & deliver presentations & workshops.
  • Coordinate activities with other campus units & develop relationships with other institutions & TRIO programs.
  • Supervise staff.
  • Performs other duties as assigned.


Education & Experience

  • Bachelor's degree.


Preferred Requirements

  • Master's degree.


Managerial Responsibilities

  • Responsible for all planning, operational and reporting decisions concerning Student Support Services, including hiring and supervising staff, deciding on program design and delivery and developing systems to monitor program activity and performance.


Financial Responsibilities

  • Annual budget of over $270,000 funded by the U.S. Department of Education.
  • Director is responsible for all financial decisions made with grant dollars though typically consults with assistant vp for EM and/or OSPR in cases involving interpretation of policy.
  • Such questions may also be referred to the program officer at the Department of Education.


Other Skills & Abilities Reqd

  • Excellent communication, project management and organizational skills, familiarity with budgetary processes and intermediate database and word-processing skills in a Windows environment.
  • Understanding of curriculum, financial aid programs and external scholarship programs.
  • Ability to work collegially with administrators and faculty both in and beyond DePaul.
  • Familiarity with U.S. Department of Education regulations, performance criteria and reporting requirements.
  • Willingness and capacity to be engaged with relevant professional organizations and deliver conference presentations.
  • Experience with program planning, project management and student advising in a university context.
  • Experience with developing and implementing academic assistance programs at the university level.
  • Experience working with first generation and low-income students and/or TRIO programs.
  • Member of a group historically underrepresented in higher education an asset.


  • Functional Competency Expectations
    • Advising & Counseling (Mastery)
    • Consultation & Influence (Intermediate)
    • Customer Service (Intermediate)
    • Educating Others (Intermediate)
    • Motivating & Leading People (Intermediate)
    • Negotiation & Brokering (Intermediate)
    • Regulatory Acumen (Mastery)
    • Research & Analysis (Basic)
    • Resource & Operations Management (Intermediate)
    • Writing Aptitude (Intermediate)
  • Foundational Competency Expectations
    • Collaboration & Teamwork (Intermediate)
    • Cultural Awareness & Sensitivity to Diversity (Mastery)
    • Effective Communication (Mastery)
    • Judgment & Decision-Making (Intermediate)
    • Mission Focus & Institutional Knowledge (Intermediate)
    • Project Management & Organization (Mastery)
    • Relationship & Network Building (Intermediate)
  • Sustaining Competency Expectations
    • Change Acumen (Basic)
    • Conflict Management (Intermediate)
    • Continuous Improvement (Intermediate)
    • Education Industry Acumen (Intermediate)
    • Learning Agility (Intermediate)
    • Self-Awareness (Intermediate)
    • Systems Thinking (Basic)
  • Strategic Competency Expectations
    • Capacity Building & Talent Development (Intermediate)
    • Creativity & Innovative Thinking (Intermediate)
    • Thought Leadership (Intermediate)
    • Visionary & Strategic Orientation (Intermediate)


Other Attachments

You may upload other attachments (Transcripts, Portfolios, Writing samples) in the “My Activities” tab of your profile.

Additional Information

The position involves evening and weekend work according to program and participant needs, and can include some travel beyond the Chicago area.

Salary & Benefits Package:
DePaul offers a comprehensive package including competitive pay and benefits to attract and retain the best talent in order to further the University's mission. For more information, please visit the following pages:
Full Benefits
Part-Time Benefits

Required Background Check:
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Job No:
Posted: 8/8/2019
Application Due: 10/7/2019
Work Type:
Salary: