Category: Professional Staff

Department: Advising & Life Map

Locations: Boston, MA

Posted: Aug 6, 2019

Type: Full-time

Ref No.: UNP

About Bunker Hill Community College:

Bunker Hill Community College is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at three satellite locations in the Greater Boston area. Founded in 1973, BHCC is the largest of the 15 community colleges in Massachusetts, serving some 18,000 students annually across all modes of instruction. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry specific training programs. The College is the 8th most diverse higher education institution in the United States, and is a Hispanic and Asian American and Pacific Islander Serving Institution. Approximately 900 International Students attend from 107 countries, speaking 75 languages.

COLLEGE GOALS:

BHCC is a progressive institution guided by five goals: to Foster Student Success, Strengthen Career, Transfer and Workforce Readiness, Advance Diversity, Inclusion and Equity and Develop the College's Infrastructure. The College is committed to a learning community teaching/learning environment and, as an Achieving the Dream institution, is focused on data-driven student success.

LIVING IN BOSTON:

Boston prides itself on being one of the most livable cities in America with twenty-one diverse neighborhoods offering exceptional medical facilities, vibrant neighborhood business districts, museums, galleries and an extensive network of parks and outdoor recreational areas. Unemployment consistently tracks lower than the national average and job growth in 2014 and 2015 were ahead of projections. Eighty-plus colleges and a quarter of a million college students in the area make Boston one of the country's "youngest major metropolis," according to Boston magazine. Suburbs outside of Boston offer affordable housing options with easy access to public transportation.

Job Description:

We are seeking an Advisor to assist the College with creating a model for and providing web/live chat advising for continuing, new, and prospective students enrolled or enrolling al Bunker Hill Community College. The model includes a collaboration between academic and student affairs to identify student needs, address student challenges and provide appropriate services and referrals, in an effort to enhance student success and retention. This position has the primary responsibility of providing advising via Live Chat and the associated email account. Approximately 2/3 of this position will be spent on Live Chat and 1/3 spent working with students face-to-face in the LifeMap Commons.

SPECIFIC DUTIES:

• Within LifeMap Commons and utilizing Gecko software provide academic counseling to students on relevant enrollment and academic issues; make appropriate referrals to institutional support services.
• Employ a Developmental Model of Advising with the goal of enabling students to make informed and appropriate decisions regarding their academic and career paths.
• Assist students in creating a personalized educational plan utilizing electronic resources and with matching the student with a Learning Community relevant to prior experience, skill set and future goals.
• Assist with the advisement and registration of all new and continuing students regarding their academic plan, course selection/sequencing, curriculum/concentration selection and changes, career exploration and plans to transition to a 4 year institution.
• Refer students to individual faculty/program coordinators regarding course and program content as necessary.
• Collaborate with the Student Activities Office and Peer Mentors on our comprehensive new student advising and orientation process; developing and facilitating advising related orientation sessions and coordinating the registration process for new students.
• Participate in the hiring and training of graduate interns, peer advisors and work-study students.
• Provide assistance and support for special student programming related to student persistence, retention, and completion; monitor and provide support to students who are on academic probation and suspended students who are returning to the college.
• Act as a liaison as well as providing referrals for all students to appropriate offices and services when needed.
• Provide transfer information to students to facilitate a smooth transition into and from BHCC to students' institutions of choice.
• Collaborate with campus stakeholders for continued development of canned responses for both online and email advising.
• Provide training for other student services departments, as well as faculty advisors who want to utilize web/live chat advising .
• Oversee the appointment calendars for career and transfer services appointments made with QLess
• Utilize Qualtrics to manage Steps to Success workshop registration system

Requirements:

• Master's degree in Education, Psychology or a closely related field; with three (3) years of experience and/or training involving admissions, academic advisement, career development, or an equivalent combination of education, training and experience.
• Proficiency in student information systems and technology as well as MS Word, Excel, and Outlook.
• Excellent, demonstrated verbal and written communication skills.
• Proven ability to work with a diverse faculty, staff and student population.
• Demonstrate and possess a strong understanding of cultural competency and how to communicate effectively to different audiences.
• Ability to work 2 evenings per week (Monday and Tuesday 11am-7pm).

PREFERRED QUALIFICATIONS:

• Ability to work Saturdays during peak registration periods.
• Experience using live chat software.
• Experience working in a community college.
• Written and spoken proficiency in more than one language.

Additional Information:

SALARY RANGE: $52,564.00-$62,212.00. Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement.

Grade: 5, unit-professional position

Review Date: August 30, 2019

Application Instructions:

To be considered for this position please upload the following documents to your account:

• Resume
• Cover Letter
• A Copy of your Unofficial Transcripts

Please be sure to address the Required Qualifications in your documents.

If you need assistance applying through this website please contact our online Help Desk HERE

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