Program Manager, Student Academic Affairs - School of Nursing & Health Studies

Program Manager, Student Academic Affairs - School of Nursing & Health Studies

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


The Program Manager, an integral member of the leadership team in the Student Academic Affairs department at the School of Nursing & Health Studies' (NHS), works closely with both the marketing and data management verticals. S/he provides guidance and recommendations regarding school-wide and departmental process improvement, strategic communications, and compliance with University, GUMC, and NHS policies at both the graduate and undergraduate levels. Reporting to the Associate Dean of Student Academic Affairs, the Program Manager has additional duties that include but are not limited to:

Academic Communications Management & Process Improvement & Implementation
  • Manages the creation of NHS course schedules each semester for all NHS on-campus programs and ensures accurate submission to the University Registrar.
  • Crafts all communications to students regarding relevant announcements and academic advisories, and all communications to faculty and staff regarding policies and procedures, as well as recommendations for strategic dissemination of information to target audiences.
  • Collaborates with external departments on Main Campus to edit publications that will include information relevant to NHS, managing the online content for Academic Affairs as needed.
  • Creates and manages the communications plan for Commencement and other relevant events, providing full oversight and maintaining editing rights for all Commencement materials.
  • Measures the effectiveness of communications based on response rates and measurable outcomes, if applicable.

NHS Student Event Management & Academic Record Management
  • Manages and plans all aspects of Commencement weekend, including communications, proofing of all communications, management of deadlines, payment of vendors, compliance with University protocol and staff assignment for events, representation of NHS at campus-wide meetings, and management of staff and all aspects of events on the ground at NHS Tropiaia and Commencement ceremonies.
  • Oversees NHS student events that are academic affairs initiatives such as GAAP, the Welcome Social, and New Student Orientation.
  • Represents NHS on relevant planning committees or identifies an NHS designee to do so.
  • Provides NHS staff with recommendations for best practices in event planning, and serves as a resource to provide counsel and guidance regarding NHS and University policies and procedures related to student events.
  • Collaborates with staff on the vertical data team to analyze and report out on data trends pertaining to NHS courses, exams, and graduation, conducting comparative analysis as needed to present recommendations.
  • Manages the administrative function and oversight of the Curriculum Program Committee (CPC) minutes, materials, and repository for faculty, providing guidance regarding academic policies and procedures in CPC meetings.

Academic Facilities Management and Operations
  • Identifies solutions to problems that arise in terms of schedule, space, and operational issues with NHS classrooms and conference rooms, serving as a liaison with other campus entities to resolve issues.
  • Oversees NHS conference rooms, ensuring room reservations do not conflict with class reservations and resolving any issues that may arise due to conflicts.
  • Manages space requests for classrooms and academic events/meetings in collaboration with the University Registrar's office.
  • Schedules all NHS classes that will meet in STM by identifying optimal classroom/conference room space based on needs and availability, locating space outside of STM when necessary.
  • Trains staff on the internal and external room reservation process, as well as GEMS platform to locate non-classroom event space on campus, ensuring all relevant staff has access.
  • Serves as a requisitioner for Student Academic Affairs to ensure invoices are paid for the Academic Affairs team, as well as for Admissions when needed.
  • Manages the commencement budget and reports out final expenditures.

  • Bachelor's degree required; Master's degree preferred
  • 3 to 5 years of work experience in higher education or in a similar capacity in an administrative role
  • Ability to work in a supportive and collaborative way with students, staff, faculty, parents, and various internal and external stakeholders
  • Personal desire and ability to identify, recommend, and implement process improvements for optimized workflows
  • Ability to multi-task and distinguish between essential and secondary tasks during busy periods while paying careful attention to detail
  • Very strong communication skills, both written and verbal
  • Experience planning and running successful large-scale and concurrent events

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Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

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