Food Court/Snack Bar Supervisor
Request/Posting Number 0712331
Classification Title Food Court/Snack Bar Supervisor
Working Title Retail Dining Supervisor
Job Class # 003506
Type of Position Civil Service
Percent Appointment: 1-100 (For Student Employment and Graduate Assistant Only; state hours per week) 100
Department Dept of Event Mgmt, Dining & Hosp - 02650000
Job Category Staff
General Summary The Department of Event Management, Dining, and Hospitality is one of 13 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.
This position is an integral part of our dining operations staff. Led by experienced culinary professionals, we offer staff the opportunity to work in newly-renovated facilities and are committed to using quality ingredients and processes. This position plays an integral role in accomplishing this goal by training and coordinating the work of Snack Bar Attendants and assisting with all aspects of food production and service in our retail venues. Persons in this position have a hand in food production, sanitation, customer service, and cash handling in the Airport Lounge, Business Bistro, Starbucks, Qdoba, McAlister's Deli, The Landing, and the U High School Store.
Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.
Additional Information: Job Duties include, but are not limited to:
- Promotes quality customer service. Continually interacts with customers in dining area to evaluate satisfaction levels.
- Oversees and ensures food preparation and sanitary standards are maintained in food preparation and in the food prep, services areas, and Front of House areas. Assists with food preparation as staffing and business dictates.
- Trains, supervises, and evaluates employees on assigned shift.
- Establishes and maintains simple account records, manages cash handling processes, and completes daily cash deposits.
Required Qualifications 1. One (1) year (12 months) of experience in fast-food procedures (such as gained as a Food Court/Snack Bar Attendant).
2. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
3. A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.
Desired Qualifications: 1. Ability to supervise student workers.
2. Ability to maintain simple account records and forms.
3. Able to make accurate and rapid calculations in the transfer of products and in the use of cash registers.
4. Current Illinois Food Service Sanitation Management Certificate.
Necessary Licenses/Certifications/Degrees National franchises often require that individuals working in their restaurants be certified through their management training program. Snack Bar Supervisors must complete any required program within six months of being assigned to a franchise with such requirements.
Hiring Rate/Range $14.19 per hour
Work Hours Shift and days off to be determined by department
Proposed Starting Date: September 2019
Posting date 08-05-2019
Closing date 09-30-2019
Special Instructions to Applicants All application materials must be submitted online. Application materials submitted via fax, e-mail or mail will not be accepted. Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.
Please prepare a reference list to attach with your application including at least 3 professional references and phone numbers.
A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.
A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please monitor your e-mail for changes to your application status.
You may print a copy of your application or resume and bring it to the examination with you as a reference. In order to receive the maximum eligible points for the civil service exam, you may upload a food service certificate under the optional documents, if applicable. If applicable, DD214 may be sent to Brandy O'Grady by fax to 309-438-7421, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300.
This is a full-time position on an academic calendar. It will be subject to academic break lay-off (such as spring break, summer break).
Illinois State University is an Equal Opportunity/Affirmative Action Employer.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.
Contact Information Brandy O'Grady
Departmental Homepage www.emdh.ilstu.edu
Required Applicant Documents PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply For This Posting". Reference List
Optional Applicant Documents Certification of Retirement Annuity (required for SURS annuitants only)
Civil Service Test 3506- Food Court/Snack Bar Supervisor
Physical Requirements: Ability to lift 55 pounds.
Ability to push/pull 30 pounds.
Ability to climb, bend, crouch, kneel, and reach overhead.
Ability to stand for an extended period of time without a significant rest period.
Ability to see and speak clearly.