Assistant Director of Enrollment Services
Georgia Southern University


Requisition Number: STA002454

Department: 3900715100 - Enrollment Services

Position Status: Full-Time

Position Summary:
Enrollment Services. The Assistant Director of Enrollment Services oversees a team of service representatives (Full-Time Employees and Student Assistants) and the day-to-day operations of the University's Enrollment Services call center, a first-stop call center for students on admissions, financial aid, student account, and registration-related concerns and general university inquiries.

Essential Functions

Initially, works with Director and leadership team to create the new department, developing a staffing model, training protocol, knowledge base, and service standards.

With departmental leadership, designs and implements cross functional training, resources, and processes to build a strong, innovative student services team with ongoing staff development and performance management.

Leads a team focused on efficiency and client satisfaction, providing quality information utilizing knowledge of university policies and procedures, guiding and redirecting callers to appropriate resources, departments and/or staff members, suggesting options or alternate solutions for resolution.

Assesses student needs to ensure adequate services available through the call center.

Monitors metrics of service to ensure efficient and timely service to callers, with regular reports on trends of service and delivery.

Monitors calls for quality control and consistent service and delivery of information.

Ensures compliance of FERPA and other privacy and security protocols dealing with student educational records within department.

Georgia Southern University is a Tobacco Free Campus.

Minimum Education Required:
Bachelor’s Degree

Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education?: No

Minimum Experience Required:
Three or more years of related work experience

Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience?: No

Knowledge, Skills & Abilities:
Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; legally authorized to work in the United States; successful completion of background investigation prior to employment

Preferred Education:
Master’s Degree

Preferred Experience::
Five or more years of related work experience; experience working in an integrated enrollment services center; experience at a multi-campus institution; knowledge of Banner student information system; demonstrated leadership and supervisory experience; experience working with a call center; experience with enrollment management or related functional areas

Salary Range: $44,400 - $56,600

Job Open Date: 07/31/2019

Job Closing Date: 8/21/2019

Special Instructions Summary:

To apply, visit: https://employment.georgiasouthern.edu/postings/61171

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-5468 or HR-TDD: (912) 478-0791.





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