Shared Service Center Assistant
Shared Service Center Assistant Job Number Full/Part Time Schedule Salary 201907234421 Full Time 8AM - 5PM $48,421 - $69,426 Position Information The R' Shared Service Center (R'SSC) is committed to creating a premier service experience for our clients that consistently exceeds their standards of quality, value, and excellence. Our services are performed by a best in class team of highly skilled and engaged service professionals, who participate in change management and continuous improvement strategies that expand our menu of service, broaden the service base, increase acceptance of the shared services model, and moves the R'SSC operation to the highest level of service and process efficiency and effectiveness. Please note: This is a continuous recruitment, to fill positions that become vacant throughout the year.
The R'SSC currently provides time reporting, payroll, on-boarding, leave administrative and transactional services for several campus units including Business & Administrative Services (BAS), Intercollegiate Athletics, Information Technology Solutions (ITS), the Office of the Chancellor, Office of the Provost and Executive Vice Chancellor, Office of the Vice Chancellor for Planning and Budget, Office of the Vice Provost for International Affairs, Office of the Executive Director for UC Mexico Initiative, University Advancement, Undergraduate Education, the School of Medicine, and Facilities Services and Architects & Engineers. Additionally, the R'SSC provides Live Scan fingerprinting services to the entire campus.
The R'SSC Shared Service Center Assistant ensures the timely and accurate review, preparation, processing, and auditing of payroll, personnel, leave and financial transactions. The Assistant also promptly coordinates and facilitates the on-boarding of various appointment types, by performing outreach to new employees, assisting with the completion of new hire paperwork, scheduling and processing background check appointments, and answering general questions about benefits. Minimum Requirements EDUCATION and EXPERIENCE
Four (4) years of administrative services experience supporting the areas of general HR, Finance, or Payroll with at least six (6) months performing one (1) or more of the core areas of responsibility (Workforce, Finance, On boarding, or Payroll Administration).
JOB KNOWLEDGE and CONTINUOUS LEARNING
Knowledge of job related principles, theories, and practices necessary to complete assigned duties. Skill and experience working with large complex online payroll systems; keeping accurate records with strict attention to detail; computing ratios, rates, and percentages; using business software applications to query data from systems and create forms, spreadsheets, and reports. Ability to make appropriate job decisions by following established policies, procedures, and best practices; learn quickly; engage in professional development activities; and apply background, technical knowledge, education, and prior job experience to job assignment.
Skill and experience providing excellent client service in a multi-function environment. Ability to deliver high quality, professional, innovative, and responsive service; build collaborative relationships with diverse client groups; actively listen to and resolve client service issues with tact and diplomacy; remain proactive and positive when faced with difficult situations; contribute to the development of a welcoming and inviting service environment; and maintain confidentiality at all times.
Skill and experience independently creating clear and concise written communication that is grammatically and punctually correct. Ability to communicate effectively, both orally and in writing, with a diverse group of stakeholders.
TEAMWORK and COLLABORATION
Skill and experience working in a team environment. Ability to share knowledge with others; develop and maintain effective, professional, and collaborative working relationships with colleagues; and partner with others to solve problems, improve processes, and achieve results that support the operations and mission of the R' Shared Service Center.
DIVERSITY and INCLUSION
Skill and experience serving a diverse client base. Ability to promote and sustain a work culture that acknowledges and celebrates differences; understand and acknowledge different perspectives; and work to build a culture of mutual respect, fairness, and equity.
INNOVATION and CHANGE MANAGEMENT
Skill and experience supporting continuous improvement initiatives. Ability to embrace new ideas; adapt and use alternate approaches to work; and support process improvement strategies in a continuing effort to optimize services.
RESULTS ORIENTATION and EXECUTION
Skill and experience delivering timely and accurate payroll and administrative services. Ability to organize tasks according to departmental priorities; work in a fast paced environment at times with frequent interruptions; prioritize and complete multiple activities within established timeframes; and ask questions or seek clarification when unclear about expectations.
Ability to sit, walk and stand for variable periods. Ability to use computer, keyboard, telephone and other office equipment. Ability to bend, kneel, stoop, lift, carry objects such as boxes of materials weighing up to 35 pounds, by hand or with the use of a cart or hand truck.
Hired applicant must possess a valid Driver's License, or have the ability to obtain a valid California Driver's License if driving a vehicle for university related business. Must successfully pass a background check through the Department of Justice and obtain certificate to Live Scan others. Preferred Qualifications Skill and experience providing customer service to unionized employees, students, or Faculty.
Six (6) months of experience working in a multi-function Shared Services or Call Center environment.
General Skill and experience using continuous improvement and problem solving methods, such as the principles of Lean and waste reduction.
Skill and ability using complex HR and Payroll systems such as PeopleSoft, Kronos, etc. Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside was included in the (August 2018) edition of The Princeton Review's "The Best 382 Colleges."
- Shanghai Jiao Tong University (August 2017) Academic Ranking of World Universities ranked UC Riverside among the top 151 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
- In 2016, UCR was recognized for graduation rate success by the Association of Public and Land-Grant Universities (APLU) for achieving near parity across racial-ethnic, socio-economic, and gender boundaries.
- UCR ranks among the Top 15 Public Research Universities in the nation, as identified by the 2017 Washington Monthly.
- In 2017, two separate reports from the Education Trust celebrated UCR as a national leader for African American and Latino student success. UCR was one of just three schools to be named top-performing institutions in both reports and the only California campus recognized among 18 top-performing colleges and universities in the nation for high black student graduation rates.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
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