Position InformationJob Title Associate Director, Admissions Working Title Associate Director, Admissions Requisition Number 063425 Department Admissions Location Lincroft Job Description Reporting to the Director of Admissions, the Associate Director of Admissions provides supplemental oversight of the operations and management of the Office of Admissions and upholds the vision of the Director of the Office in implementing all activities and tasks, including direct supervision to support staff in the Office of Admission. The position is responsible for development, implementation, transition, and maintenance of the College's Customer Relations Management System (CRM) system. The Associate Director serves as administrator in charge of one-card operations and assists in off-campus recruitment, and on-campus programs for prospective students. In absence of the Director, the Associate Director serves as 'administrator in charge' for daily operations and resolution of department issues as designated. Description of Duties/Selection Criteria Manage Customer Relations Management System (CRM)
Provide oversight for development, implementation, transition, and maintenance of CRM system.
Serve as liaison to internal college units (Information Technology, Marketing and
Communications, Advisement, and One Stop) and vendors in setting up proper reporting and communication modules.
Collaborate regularly with the Director in establishing comprehensive communications plan. Provide training to staff and CRM users.

Oversee One Card operations at all Brookdale locations.
Train, schedule, and evaluate staff to ensure proper production of cards, monitoring of stock, maintenance of equipment, and troubleshooting of problems.
Consult with College Relations to develop promotional materials.
Collaborate with OIT and the One Card committee to facilitate continuous improvement. Collaborate with Finance to investigate vendor relationships.

Serve as liaison to specific high schools (determined by Director) in the recruitment of students to Brookdale.
Develop, coordinate and implement recruitment programs targeted to high school students to include, but not limited, to high school visitations, the provision of information to guidance and instructional personnel, the coordination of tours to the main campus and the coordination of the linkage between Brookdale and high school faculty. Troubleshoot any issues related to the admissions/enrollment processes.
Maintain ongoing contact with schools to ensure facilitation and transition of students to Brookdale.

Assist Director in development, coordination, and implementation of recruitment programs targeted to students from underrepresented populations, business and industry personnel, military and adults returning to College.
Utilizing data from both Planning and Institutional Effectiveness and the CRM, implement recruitment activities targeted to specific populations.
Collaborate with internal constituents to develop a strategic blueprint and model for ensuring Brookdale's wide-ranging presence in the community.
Ensure an active, effective and updated online presence for recruitment purposes through social media, web, and other electronic/digital media. Collaborate with other college departments and vendors in this process.

Conversion outreach
In conjunction with the Director, establish and coordinate plan for outreach to admitted students for the purpose of securing enrollment.
Collaborate with other campus constituents on student outreach to ensure consistency and non-redundancy.

Provide on-going assessment of Admissions activities.
Develop both qualitative and quantitative measures of assessment for internal and external programs.
Collaborate with Director on implementation of potential changes to Admissions functions based on assessment review.

Develop comprehensive tour program for prospective students.
Review current tour framework to determine efficiency.
Collaborate with Brookdale Higher Education Centers in maintaining consistency of messages and information to prospective students.
Review tour models of other regional and national institutions. Minimum Qualifications Master's Degree in related field; or an equivalent combination of education experience which comparable knowledge and abilities can be acquired.

Three years of related experience in post-secondary student services, to include at least one year in a supervisory capacity.
Experience with integrated student records database required. (Colleague preferred)

Experience with customer relations management systems required.

Ability to maintain the highest professional standards, to foster a supportive workplace environment that respects differences and encourages personal development, self-reflection, and continuous learning, and to demonstrate role modeling, ethical decision-making, cultural competence, strategic management, fiscal responsibility, and effective leadership through all actions and communications.
Strong interpersonal and organizational skills with the ability to develop working relationships with students and all staff.
Strong communication skills, including the ability to bridge functional and technical topics by communicating effectively with individuals of varying technology expertise and across all levels of the College.
Must be computer literate with the ability to utilize Microsoft Office at an intermediate level and with ability to learn and utilize specializes programs and systems, including implementation of and enhancements to the CRM. Detailed knowledge of applicable Federal and State regulations. Ability to travel locally and to other sites Valid driver's license is required. Fluency in a second language preferred. Preferred Qualifications & Special Considerations (i.e. overtime, expertise in, physical requirements, flexible in schedule, travel, preferred qualifications, etc) Knowledge of Monmouth County and its communities preferred. Special Instructions to ApplicantsPay Rate $63,815 subject to current College contract negotiations Pay Basis Annually Job Open Date 08-02-2019 Job Close Date 08-16-2019 Job Category Administrative/Represented Duration, If Temporary:Job Type Full-Time Grade/Rank A4 Desired Start Date:HoursResidency Requirement NJ Residency function checkForSelectedStatus(){ return true;}