Project Coordinator (Information Technology Consultant - Foundation or Career)

Job description

Job Title: Project Coordinator (Information Technology Consultant - Foundation or Career)
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 13767
Job Code: 0420 Information Technology Consultant -12
Job Grade: Foundation
Department: DeputyChief Information Office  

Information Technology Consultant - Foundation Level:

Salary Range: $3,470 - $6,681 per month (Anticipated Hiring Range: $3,585 - $4,167 per month)
Note: This is a full-time, probationary, non-exempt position.

Information Technology Consultant - Career Level:

Salary Range: $4,372 - $10,792 per month (Anticipated Hiring Range: $5,000 - $5,833 per month)
Note: This is a full-time, probationary, exempt position.

Note: Incumbent may be classified as either Foundation or Career level depending on qualifications and experience

Note: Multiple positions may be filled from this recruitment

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Working independently under the general supervision of the Deputy Chief Information Officer in Technology Services, the Project Coordinator supports the initiation, planning, execution, monitoring and completion of IT projects. This includes developing project requirements; identifying resources and stakeholders; evaluating project risk and impact; developing schedules and project plans; monitoring progress; coordinating project communication; and reporting project status to the campus leadership on technology related projects. The Project Coordinator will effectively collaborate with peers within the Project Management Office and contribute to the oversight and coordination of projects within all areas Technology Services. The position is key to the delivery of successful projects, initiatives, and services, ensuring the delivery is on-time and within budget. The Project Coordinator will also facilitate relationships with internal and external stakeholders and will use effective communication to ensure successful relationships and service delivery. All IT professionals protect confidentiality and integrity of data and electronic information from incidental, intentional or preventable misuse or loss to the University. All IT professionals will consider and implement standard practices and protocols to support digital accessibility best practices to support Executive Order 1111 and CSU ATI efforts. At the Information Technology Consultant - Career level, occasional travel, evening work, and weekend work will be expected.

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Position Summary

At the Information Technology Consultant - Foundation level, incumbent will assist and support the ITC - Career with the following duties and responsibilities:

  • Create and execute comprehensive project plans, including scope, tasks, resources, dependencies, timelines and status throughout the life of the project, revising as appropriate to meet changing needs and requirements
  • Participate in all phases of the project life cycle, which include planning, organizing, designing, development/building, creating documentation and process guides, testing plans and activities, training plans and activities, communicating, moving to production activities and project wrap up activities
  • Resolve conflicts, project risks, and issues in a timely manner, escalating to management as appropriate
  • Communicate, coordinate, and collaborate with project teams and stakeholders comprised of Technology Services directors/managers and staff, campus staff, the Chancellor’s Office, consultants, and vendors. This includes facilitating project team meetings and promoting communication and cooperation among campus departments.
  • Provide support, and training to campus organizations that wish to implement project management best practices, tools and techniques. This includes developing, implementing and supporting a training program in support of project management, creating presentations, messages, documentation and electronic training materials to facilitate effective communication about IT processes and projects.
  • Contribute to continual process improvements by soliciting feedback from project stakeholders, capturing lessons learned and implementing solutions
  • Review, analyze, and evaluate business systems and user needs
  • Document requirements, define scope and objectives for proposed customizations, upgrades and other project activities
  • Research process and technology solutions
  • Provide functional administrative support to assist users, maintain and troubleshoot the Technology Services Project & Portfolio Management tool
  • Support and contribute to the advancement of the Technology Services project management methodology and processes
  • Maintain awareness of campus and system-wide policy and industry standards relating to successful implementation of IT products and systems, while integrating this knowledge into project management activities
  • Perform other duties as assigned

At the Information Technology Consultant - Career level, in addition to the duties above:

  • Coach, mentor and motivate others to help them achieve project expectations and deliverables
  • Collaborate with customers and Technology Services resources to define potential solutions that improve processes, provide value, and that are keeping with business strategies; document current and to-be business processes
  • Participate in CSU system-wide planning and coordinating activities relating to IT project management and other system-wide IT projects as assigned
  • May provide work direction or guidance on projects and assignments
  • Perform other duties as assigned
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Knowledge, Skills & Abilities At the Information Technology Consultant - Foundation level:

  • Knowledge of project-related documentation, including but not limited to scope documents, task lists, test scripts, issue tracking, business process guides, training materials and lessons learned (post-project) reviews
  • Knowledge of project control techniques including milestone and critical path scheduling, managing project risk and appropriate contingency plans
  • Strong customer service skills and proactive, customer-focused attitude
  • Excellent communication and presentation skills
  • Strong procedural skills
  • Excellent collaboration and team-building skills
  • Demonstrated ability to:
    • Create detailed, meaningful project documentation and user-friendly training curriculum and materials
    • Effectively communicate with both technical and non-technical audiences, including the translation between the two
    • Effectively present information and respond to questions from groups of managers, clients and customers
    • Successfully collaborate within a workgroup in a workplace environment
At the Information Technology Consultant - Career level, in addition to the requirements for the Foundation level:

  • Demonstrated knowledge and ability to apply industry-standard project management practices
  • Experience configuring and administering and using project management software packages such as MS Project Server, TeamDynamix, and SharePoint
  • Demonstrated experience with coordinating projects involving integration of disparate systems and services, including commercial off-the-shelf, open source, SaaS, and in-house developed products
  • Working knowledge of a wide range of existing and emerging information technology models, standards, technologies and tools, including PMI Project Life Cycle and SDLC
  • Strong organizational, prioritization and time-management skills
  • Strong interpersonal and influencing skills with ability to effectively engage with different levels within an organization
  • Demonstrated ability to:
  • Work harmoniously with faculty, staff and students to resolve differences between expectations and available resources
  • Contribute creative solutions and process improvements with respect for the audience and their capacity for change
  • Oversee project groups with individuals of disparate skills and motivation
  • Simultaneously coordinate multiple, complex projects with minimal supervision
  • Build strong working relationships with campus staff and administrators to facilitate projects and continual service improvement
  • Take initiative with identifying problems and potential resolutions quickly and developing effective solutions in collaboration with others
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Education and Experience At the Information Technology Consultant - Foundation level:

  • Bachelor’s degree in Business Administration, Management Science, or related field from an accredited four-year college or university. Equivalent experience may be substituted on a year-for-year basis.
  • One year of project management experience planning and leading information technology projects
At the Information Technology Consultant - Career level:

  • Bachelor’s degree in Business Administration, Management Science, or related field from an accredited four-year college or university. Equivalent experience may be substituted on a year-for-year basis.
  • Three years of project management experience planning and leading complex information technology projects
  • Experience creating, managing and executing communication plans
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Preferred Skills
  • Master’s degree in Business Administration or related field from an accredited university
  • Project Management Professional (PMP) Certification
  • 5-7+ years of project management experience planning and leading complex information technology projects in a complex or large organization
  • ITIL Foundations Certification, or equivalent certification
  • LEAN, Six-Sigma, or ProSci certification
  • Demonstrated successful experience with business process analysis
  • Proven success for all phases of the project management lifecycle
  • Proven self-starter with effective decision making skills
  • Excellent demonstrated emotional intelligence and self-awareness
  • Demonstrated ability to:
    • Give and take constructive feedback in a professional manner
    • Read communication styles and elicit cooperation from a wide variety of sources across organizational units and internal teams who come from a broad spectrum of disciplines
    • Exhibit maturity, reliability, composure and stability under pressure as required for handling on-the-job challenges
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Filing Deadline

Applications received by September 2, 2019 will be reviewed for minimum qualifications and given full consideration by the hiring manager and/or search committee. Qualified applicants received after that date will be forwarded at the request of the hiring manager and/or search committee.

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Application Procedures

Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

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How To Apply

To apply for this or any open position at Fresno State visit our online employment site at:

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Other Requirements

Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

California State University, Fresno, in conjunction with the CSU policy, requires that the successful candidate complete a full background check (including a criminal records check) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site:

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site:

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

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Other Applicant Information

Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

It is the policy of the California State University to fill vacant positions represented by the California State University Employees' Union (CSUEU) with qualified applicants currently employed on the campus. Other applicants may be selected when it is necessary to meet the best interests of the campus by obtaining specialized skills and abilities not available from campus applicants.

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Equal Employment Opportunity

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

Further, California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

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General Information

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 24,000, including a large percentage of students with diverse and
culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

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Job No:
Posted: 8/4/2019
Application Due: 10/3/2019
Work Type: