Graduate Admissions Associate (part-time/temporary)

Job description

Graduate Admissions Associate (part-time/temporary)Job no: 502171
Position type: Staff Part Time
Benefit Status: Non-Benefited – Non-Union
Campus: UMass Lowell
Department: Admissions/Graduate
Salary: $13.00 - $16.00/hour depending on qualifications
Applications Open: Aug 01 2019
Applications Close:

General Summary of Position:

This position provides temporary part-time office support to the Office of Graduate Admissions. It is primarily responsible for offering customer service to graduate prospective students and processing graduate applications.

Essential Job Duties:

  • Process graduate applications
    • Enter/Update applications in student information system and the imaging application
    • Monitor receipt of documents and test scores
    • Ensure timely review and decision from Dept. Coordinators
    • Picking up and sorting mail
  • Provide customer support to graduate prospective students
    • Answer Graduate Admissions phones
    • Review and reply to graduate students emails using Salesforce cases
    • Greet visitors and answer their questions or direct them to the appropriate staff or offices

    Other Job Duties:

    Performs other related duties as assigned

    Minimum Qualifications:

    • Minimum of H.S. Diploma or G.E.D./equivalent with some college helpful
    • Three years related administrative/office experience with increasing responsibilities
    • Excellent customer service
    • Excellent written and oral communication skills
    • Demonstrated experience with Microsoft Office applications including Microsoft Word, PowerPoint, Excel and Outlook is required
    • Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles
    • Flexible, reliable, detail-oriented
    • Ability to manage priorities

    Additional Considerations:

    • Bachelor’s degree preferred
    • Familiarity with CRM’s such as Salesforce
    • Familiarity with student information systems such as People Soft and imaging systems such as Document Imaging

    Special Instructions to Applicants:

    This is a temporary, part-time, non-benefited, non-unit position.

    Initial review of applications will begin immediately and continue until position is filled. However, the position may close when an adequate number of qualified applicants are received.

    Please include a resume and cover letter with your application. Names and contact information of three references will be required at the time of application.




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    Job No:
    Posted: 8/2/2019
    Application Due: 9/12/2019
    Work Type: