Financial Aid Technician
Primary responsibilities include assisting with the administration and management of Federal, State, institutional, and private financial aid programs. Assist students through the financial aid process from initial application to final determination of eligibility and disbursement of funds. Respond to student, parent, College staff, and general public inquires regarding the financial aid process. Assist in responding to phone calls and the ACD line. Assist with walk-in visits from students and/or parents. Cross-train in all other financial aid processes. This position also supports the Prison Education Initiative, therefore this position may be required to travel with PEI Navigators to the correctional facilities to assist with financial aid duties. Others include importing/exporting of financial aid information with the Common Origination and Disbursement (COD) Center and monitoring of FAFSA records (including correction records) that are received; assisting with the administration and management of Federal, State, institutional, and private financial aid programs. Cross-train in all other financial aid processes.Essential Functions
- Manage and monitor the Communications Management process to assure appropriate documentation (e-mails, award letters, etc.) is being sent to students.
- Daily electronic communication with COD and monitoring of FAFSA records which are imported.
- Assist with the JC Foundation Endowed Scholarships; JC scholarships; and other state, and institutional scholarships.
- Calculate student budgets and award Federal Grant (FAFSA) assistance based on eligibility.
- Assist the JC Business Office with reconciliation processes.
- Assist the Director of Financial Aid with the annual set-up of the financial aid module.
- Run the Satisfactory Academic Progress (SAP) evaluation process each semester.
- Create and run reports using the Webi technology through Colleague.
- Oversee and monitor the Tuition Incentive Program.
- Oversee and monitor CARE-CIP Scholarships.
- Oversee and monitor other State of Michigan award.
- Manage and monitor processing of all incoming internal and external mail. Provide materials and training for student workers, center staff and other student services team members to better assist students and prospects with financial aid needs.
- Assist in managing the workload for the financial aid student employee.
- Collect financial aid documents from students and review them for accuracy and request additional documentation as necessary.
- Assist in the verification of student financial aid records.
- Assist in updating Colleague regarding student status and adjust awards on AIDE as needed.
- Assist with financial aid historical student records. Assist with financial aid scanning and retrieval on the Perceptive Content System.
- Manage and maintain the financial aid e-mail account and fax machine.
- Provide front-line support at the Student Services Nexus and answer the financial aid ACD telephone line.
- Perform Return of Title IV calculations for students that withdraw.
- Review, make recommendations, and adjustments as necessary for professional judgement(s).
- Serve as a liaison for the PEI program.
- Travel as needed to correctional facilities to support PEI program; as such will need to pass a LEIN (Law Enforcement Information Network) clearance.
- Assist with other tasks in the financial aid office and in Student Services, as needed.
- Process Private Loan applications.
- Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same.
Education and/or Experience
Bachelor's degree (B.A.) preferred, or equivalent; or six months to one year of related experience and/or training; or equivalent combination of education and experience.
Other Skills and Abilities
Ability to organize complex technical information and data. Ability to deal effectively with students and the general public. Ability to work extensively with Colleague and with personal computers. Knowledge of office software including word processing, spreadsheets and databases. Ability to assume decision-making responsibilities with minimum supervision.
Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with groups of customers or employees of organizations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.
Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.
It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). Applications will be rejected if incomplete. For instance, do not say, "See Resume or C/V."
When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.
The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.
Final candidates will be subject to a criminal background as part of the employment process.
If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.
Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.
A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years (2014-2016) for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.
Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.