Classroom Support Technician II

Job description

Job Title: Classroom Support Technician II
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 25078
Job Code: 1617 Instructional Support Technician II
Department: Instructional & Meeting Spaces
CompensationClassification: Instructional Support Technician II
Salary Range: $3,748/month - $6,779/month
FLSA Status: Non - Exempt

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please visit
Working HoursMonday - Friday
11:00 a.m. - 8:00 p.m.
About the PositionThe Classroom Support Technician II provides operational and technical support for campus classrooms and checkout. This position performs complex installations, modifications, programming and maintenance of audio/video equipment systems. This is an evening position.

Responsibilities include but are not limited to the following:
- Test and ensure equipment is in operable condition prior to delivery or distribution.
- Develop and conduct preventative maintenance and cleaning of equipment.
- Develop and provide user documentation and user guides for audio/visual equipment installed in the classrooms.
- Provide support and training to faculty, staff, and students in the areas of applications, software and audio/visual hardware.
- Provide hand-on in-classroom basic and advanced support to faculty teaching in these spaces.
- Test and replace cabling and components, reconfigure and develop solutions for unique faculty needs, and advise the faculty on computer configurations.
- Troubleshoot audio/visual and computer problems and provide advanced maintenance support.
- Determine and implement alternate solutions to keep the classrooms operational.
- Determine the proper level of support, track ticket responses and perform major repairs on equipment.
- Research, recommend and provide technical advice and expertise to the IMS Department Administration to enhance the services provided to the campus.
- Provide evaluation and assessment of equipment for purchase, upgrading and maintenance of resources.
- Troubleshoot checkout technology and classroom technology issues, research and identify solutions, make equipment repairs.
- Work with the team to coordinate maintenance and installation work.
- Install classroom technology and provide advice on best approaches to equipment repair and installation.
- Perform complex modifications and maintenance of audio/video equipment and systems, SP control systems, Vyopta and Crestron control systems.
- Troubleshoot network, software and computer display issues for audio-visual work and remote location controlling.
Required QualificationsEquivalent to three years of experience providing instructional support services for a related unit or discipline, or in producing materials or supplies or repairing equipment in a discipline related to the area to which assigned. A combination of education and experience will be considered.
Preferred Qualifications- Two years of experience troubleshooting audio/visual equipment
- Two years of experience providing customer service
- Experience working with Windows/Mac computer systems
- Experience maintaining databases
Knowledge, Skills & Abilities- Advanced knowledge of operation of a wide range of video and audio systems, audio monitoring equipment, and related instructional communications technology.
- Ability to identify and diagnose equipment and system problems and develop solutions, and perform equipment repairs.
- Knowledge of a broad range of instructional audio/visual techniques and needs of a campus community.
- Working knowledge of TCP/IP networking protocols.
- Working knowledge of some or all of the following: SmartBoard hardware and software; SP Controls, Crestron and Vyopta control software; LCD Projectors; HDTV monitors; and troubleshooting of Macintosh and Windows Operating Systems.
- Ability to troubleshoot the installed classroom technology and instruct faculty teaching in the technology driven classroom spaces.
- Knowledge of equipment installation, wiring termination, and use of test instruments.
- Knowledge of installation and configuration procedures for AV control systems.
- Working knowledge of PC/MAC hardware, Windows/Mac operating systems and MS Office Suite and other software applications.
- Ability to develop detailed documentation and clear written instructions.
Application ProceduresComplete the SJSU Online Employment Application and attach the following documents:
-Letter of Interest
-List of References

All applicants must apply within the specified application period: July 30, 2019 through August 13, 2019. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Reasonable accommodations will be provided for applicants with disabilities who self-disclose.
Contact InformationUniversity Personnel
[email protected]
Transformation 2030Engage and Educate: Be a university of first choice where we bring together exceptional people - students, faculty and staff members, and our community - to do extraordinary things with their lives as learners, creators and champions.

Excel and Lead: Be a leading academic institution where faculty and staff members and alumni are regional, national and global leaders in their fields.

Grow and Thrive: Be an inclusive, welcoming and well-balanced community and institution that ensures long-term financial sustainability and effectiveness and also attracts, retains and sustains faculty and staff members and students.

Connect and Contribute: Be an engaged and dynamic urban university with strong connections locally and globally.

Rebuild and Renew: Be a flourishing, modern campus with state-of-the-art infrastructure, campus spaces and technology to support learning, research and community.




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Job No:
Posted: 7/31/2019
Application Due: 9/29/2019
Work Type: