Classroom Support Technician I
Job Title: Classroom Support Technician I
Full/Part Time: Full-Time
Job ID: 25077
Job Code: 1615 Instructional Support Technician I
Department: Instructional & Meeting Spaces
CompensationClassification: Instructional Support Technician I
Salary Range: $3,419/month - $6,187/month
FLSA Status: Non-Exempt
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please visit sjsu.edu/up.
Working HoursMonday - Friday
1:00 p.m. - 10:00 p.m.
About the PositionThe Classroom Support Technician perform duties under general supervision but works independently to plan, schedule, coordinate and maintain support to the SJSU campus. Provide support to faculty, students, and staff through the coordination of operations and technical services of Instructional & Meeting Spaces to ensure operational efficiency. Assists faculty, students, and staff requesting equipment, provide routine classroom technology support and equipment maintenance activities. This is an evening position.
Responsibilities include but are not limited to the following:
- Test and monitor all equipment to ensure the loaner equipment is in operable condition prior to delivery or distribution and inspect upon return.
- Maintain compliance with security and safety standards of all equipment and conduct preventative maintenance and cleaning of equipment.
- Assist in developing user documentation and user guides for the audio/visual equipment installed in the classrooms.
- Create and maintain IMS online forms for check out.
- Perform preventive maintenance checks on classroom technology, respond to in-classroom trouble calls and support tickets submitted using the iSupport ticketing system.
- Determine the proper level of support, track ticket responses and perform repairs on equipment.
- Test and replace cables, components and troubleshoot SP Controls, Vyopta, Crestron control systems, Smartboard, and network connectivity issues.
- Report severe classroom technology issues to the department administration.
- Service walk-in, phone reservations and over the counter customers checking out or dropping off equipment and provide hands-on in classroom support as needed.
- Develop user documentation and user guides for audio/visual equipment to educate and assist the end user in effectively understanding the equipment and provide support and training to the end user, as needed.
Required QualificationsEquivalent to two years of experience providing instructional support services for a unit or discipline, acting as a student assistant, or in producing materials or supplies related to the discipline. A combination of education and experience will be considered.
Preferred Qualifications- One year of experience troubleshooting audio/visual equipment
- One year of experience providing customer service
- Experience working with Windows/Mac computer platforms
- Experience with scheduling coordination
Knowledge, Skills & Abilities- Knowledge of operation of a wide range of audio/visual systems.
- Ability to identify and diagnose equipment and system problems and develop solutions, and perform equipment repairs.
- Knowledge of a broad range of instructional audio/visual techniques and needs of a campus community.
- Knowledge of Smartboard hardware and software; SP Controls, Crestron and Vyopta control software; LCD Projectors; HDTV monitors; and troubleshooting of Macintosh and Windows Operating Systems.
- Ability to troubleshoot the installed classroom technology and instruct faculty teaching in the technology driven classroom spaces.
- Knowledge of equipment installation, wiring termination, use of test instruments, and University¿s ticketing system.
- Ability to research available products and systems and recommend alternatives to meet identified needs.
- Excellent customer service and public relation skills.
- Working knowledge of PC/MAC hardware, Windows/Mac operating systems and MS Office Suite and other software applications.
- Ability to develop detailed documentation.
- Excellent oral and written communication skills.
Application ProceduresComplete the SJSU Online Employment Application and attach the following documents:
-Letter of Interest
-List of References
All applicants must apply within the specified application period: July 30, 2019 through August 13, 2019. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
Reasonable accommodations will be provided for applicants with disabilities who self-disclose.
Contact InformationUniversity Personnel
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