Frosh 101 Program Manager

Job description

Frosh 101 Program Manager

Stanford University

Job Number:

Job Title: Student Services Officer 2

Working Title: Frosh 101 Program Manager

Job Code: 7502

Job Grade: H

FTE: 100%

Exemption Status: Exempt, Continuing

Heralded as a hub of undergraduate innovation, the Office of the Vice Provost for Undergraduate Education (VPUE) creates and sustains meaningful interactions between students and faculty both within and outside the classroom. As a collaborative team member of VPUE, you have a unique opportunity to advance and support programs that touch and enhance the lives of every undergraduate student at Stanford.

VPUE is seeking a Program Manager for Frosh 101 to play a key administrative role in the implementation of a newly created program (Frosh 101) within the Office of the Vice Provost for Undergraduate Education (VPUE). You will manage a program coordinator and a team of student teaching assistants who collectively train and support 160 undergraduate co-leaders, serving approximately 800 students. To do this effectively, you will be an experienced student service professional who can meet with Resident Fellows (RF's) for 20+ dorms and advise student leaders on supporting frosh as they transition to college. You will serve as a resource to students and RF's and be trusted to make decisions with minimal supervision. You will confidently navigate complex student issues and be familiar with the varied resources on campus required to guide students to the proper professional support when needed.

Your responsibilities will include:

  • Train and supervise the program coordinator (Student Services Specialist). In collaboration with the program director and the program coordinator, recruit, hire and train a team of student teaching assistants (TAs) each year and recruit, hire and train 150-200 Frosh 101 student leaders.

  • Review and respond to requests (e.g., curriculum suggestions, reasons to miss class or needing a substitute for a leader who will miss a class, switching sections, etc.), minimizing the wait-time for responses to students.

  • Evaluate feedback and suggestions about the program curriculum and leader training from the program coordinator, student leaders and campus partners and make sound recommendations about the future of the program to the program director.

  • Help manage the needs of frosh served by the program and the needs of student leaders who are serving the frosh community.

  • Given the topics that are discussed in Frosh 101 (mental health, stress, anxiety, diversity, social identity, home life, values, freedom of speech, belonging, etc.) and large number of frosh participating (~800 in 2019, growing to an estimated 1200 in future years), regularly field questions and concerns from students and families about issues that emerge in these conversations and help resolve issues that come up in Frosh 101 course sections (led by students).

  • Help train and evaluate the preparation and effectiveness of the student TAs who are training future leaders.

  • Synthesize information and prepare reports and information for presentation to various audiences to effectively communicate the accomplishments and learning from Frosh 101.

  • Collaborate with VPUE's communication's team to support the design or writing of web and print outreach.

* Other duties may also be assigned

To be successful in this position, you will have:

  • Bachelor's degree and three years of relevant experience, or combination of education and relevant experience

  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management

  • Advanced analysis and problem solving skills

  • Advanced computer skills, including experience with Microsoft Office Suite

  • Advanced customer service skills

  • Relevant computer systems/technology experience

  • Understanding of financial transactions

  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations

*-Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

In addition, preferred requirements include:

  • Master's Degree in Education with a background in student leadership and development

  • Demonstrated experience and a deep commitment to working with and supporting students representing diverse identities

About Frosh 101

The Frosh 101 program reflects the University's commitment to ensure that all undergraduates receive the support they require to thrive emotionally, socially, and intellectually, to build a healthy and respectful student culture, and to create an inclusive community. Frosh 101 is a program currently housed in the Vice Provost Office within VPUE. This program is designed to help first-year students (Frosh & Transfer) transition to college. To learn more about the goals of the program please visit:

About the Office of the Vice Provost for Undergraduate Education (VPUE)

For undergraduates, VPUE is the nexus for programs and initiatives that help students define and achieve their intellectual ambitions at Stanford. These include investigative introductory courses taught by esteemed faculty, targeted classes in writing and rhetoric, undergraduate research support, academic advising and mentoring, overseas and off-campus study programs, and undergraduate scholarships and fellowships. For faculty, VPUE serves as a principal conduit for furthering interaction with undergraduates and discovering ways in which working with students can enrich one's research agenda. VPUE advocates for undergraduate education in collaboration with faculty, departments and schools across Stanford. All VPUE resources are dedicated to involving faculty with the undergraduate experience, connecting students with phenomenal opportunities and fully realizing a liberal education at Stanford.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven individuals to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing opportunities. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

  • Discovery and fun. Stroll through historic sculptures, trails, and museums.

  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply

If you're ready to work for an organization that nurtures diversity, respect, professional development and a comfortable work-life fit, we invite you to explore this opportunity and apply online. To be considered, please submit a cover letter and resume along with your online application. Your one-page cover letter should briefly describe how your background and experience has prepared you to work training student leaders and managing a program designed to help first-year students' transition to Stanford University.

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Additional Information
  • Schedule: Full-time
  • Job Code: 7502
  • Employee Status: Regular
  • Grade: H
  • Requisition ID: 84102


Location: Vice Provost for Undergrad Education, Stanford, California, United States
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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Job No:
Posted: 7/29/2019
Application Due: 9/2/2019
Work Type: