Director / Program Manager, Training & Development
Principal Duties & Responsibilities
This position performs duties and responsibilities under the direction of the Human Resources Director, with primary emphasis on supervising the training and employee development needs of the college through offerings of Lakehawk Leadership Academy. Primary duties focus on creating, delivering, assessing and tracking training and staff development modules/programs and their related effectiveness. This position will recruit internal/external subject matter experts as well as identify and implement online solutions to meet employee/client needs. This position will promote and market program offerings to internal and external college community. Responsible for demonstrating LSSC's core values of Learning, Student Success, People, and Forward Thinking, in all interactions.
Position reports to: Director of Human Resources
Incumbent supervises: 0
- Collaborate with LSSC leadership team in the development, implementation and assessment of an integrated training and staff development plan for college. This includes, but is not limited to, coordinating critical compliance trainings, ongoing skill development workshops with supervisors, faculty, and staff. Providing guidance on individual development plans and upward mobility options. This position will regularly interface with college leadership to foster related systemic growth and positive organizational change.
- Develops full scale project plans; including progress tracking and data capture, timelines, project tasks and resource requirements, and leading regular check-in meetings.
- Develop and implement a comprehensive leadership and staff skills development training program for Lakehawk Leadership Academy. Create clear expectations and protocols, online and in-person training modules, learning materials in multiple mediums, and employee and tool assessments.
- Develop and oversee the production of class handouts, instructional materials, aids, and manuals. Direct structured learning experiences and monitor their quality results. Deliver training courses. Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.
- Support and participate in related department and division-wide initiatives; e.g., Faculty Instructional Days, New Employee Orientation, HR & Professional Development Committee, Faculty Professional Development Work Group, and other initiatives as assigned. Liaise with related campus offices.
- Collaborate with HR leadership team for assessment initiatives for the Human Resources training and development team. Regularly meet with leadership and staff to establish related best practices, learning outcomes and training cycle coordination. Create data-driven, cohesive and sustainable training programs across the department that are rooted in core competencies development.
- Maintains the employee training database and monitors completion rates. Manages tools to report learning outcomes and training effectiveness. Assists in maintaining a current and comprehensive PDC web site (events calendar, resource library/links, etc.); Creates and facilitate course registrations; Schedule courses or development events.
- Develop strategic marketing plans for Academy offerings. In collaboration with multiple departments including Marketing, responsible for developing and maintaining Academy information on the internal/external websites/social media for branding. Initiates contact with targeted networks to recruit new Academy enrollees as well as to solicit referrals from past Academy participants.
- Performs related duties to meet Department, Division, and College goals and objectives, as assigned.
- Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
- Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration. Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
Knowledge, Skills & Abilities Required
Bachelor's Degree in Organizational Development, Human Resources, or related field required. Master's Degree preferred.
Minimum of seven years' experience in relevant corporate training and/or leadership teaching. Three years' experience teaching, training, and/or developing courses for diverse, adult (age 18+) learners using multiple formats and techniques. Demonstrated experience with project management, committee chairing, and/or supervision of a work team. Established skills in Microsoft Office suite and experience developing and managing databases, assessment tools, and/or on-line course content.
- Able to work in an environment with frequent interruptions and changing tasks and priorities.
- Ability to effectively communicate on complex issues with a high level of effectiveness. - Able to work independently, organize work, and set priorities for accomplishing work in a timely and effective manner.
- Able to work collaboratively and effectively with other staff, employees, and supervisors. Excellent communication skills and proven ability to honor confidentiality and exercise appropriate discretion.
- Ability to demonstrate the LSSC's core values of Learning, Student Success, People, and Forward Thinking, in all interactions.
WORKING CONDITIONS: Normal office environment, occasionally lifting and carrying items up to 10 lbs.; infrequently twisting or bending at the waist or reaching overhead; occasionally traveling between buildings on campus, to other campuses, or locally to attend meetings and conferences; frequently listening to and talking with staff, faculty, and students either in person or by telephone; frequently sitting at a desk or workstation using a computer display, keyboard, and mouse.
Financial Accountability: Directly $0; Indirectly approx. $.
Account Size & Makeup:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.