Posting Details

This position is available for Guilford College student applicants only. If you are not a currently enrolled student at Guilford College, do not apply for this position.

Position Information

TitleFall 2019 STARS Assistant - Library Commons Connections Desk (Work-Study)DepartmentLibraryWork Location (Building)Hege Library Academic CommonsWho will student report to?Tierney SteelbergIs this a work study or non-work study position?Work StudyHours per week8-10, depending on work study allotmentPosition Summary

The STARS (Student Technology And Research Support) Assistant provides a first point of contact for technological and research-related support issues on campus. The STARS Assistant is responsible for providing exceptional customer service, and technical support on all core supported products (MS Office, Google Apps, Canvas, wireless connections). The STARS Assistant will answer phone calls and web chats at the desk and assist patrons with a variety of Academic Commons, research, and technology-related questions. Desk Assistants will also help support events and classes in the various library spaces, and regularly audit library technology and spaces.

Duties and Responsibilities:
- Provide effective support from the start of interaction to completion by answering the patron’s question, or referring them to the appropriate resource.
- Log all interactions (calls and walk-ins) in the interaction tracking system.
- Route issues to appropriate support level or department
- Provide just in time assistance to patrons in any of the library computer labs, conference rooms, and/or classrooms.
- Set up library events for academic and/or staff events as designated.
- Conduct regular audits of library technology and spaces to ensure things are in proper working order.
- Assist patrons with basic research and technology tasks.
- Help patrons find the appropriate Academic Commons resources and services for their needs.

Qualifications/Special Skills Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Any related experience and/or training; or equivalent combination of education and experience.
Proficient in computer skills – Email, Microsoft Office, Google Apps
Desired – knowledge of both Mac and PC operating systems.

The ideal candidate will possess the following skills:
- Have a solid customer focused outlook, pleasant demeanor and have the ability to be flexible in unexpected situations.
- Be able to work independently and efficiently to meet deadlines.
- Be able to promptly respond to the patron in need either face to face, over the phone, or via web chat.
- Self-motivated, detail-oriented and organized.
- Experience with hardware and software issues.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
On-the-job training will be provided.

Physical Requirements

Perform light lifting up to 25lbs.

Posting NumberSTU00589Open Date07/22/2019Close DateOpen Until FilledYesSpecial Instructions to Applicants

Please include a current resume and a short cover letter (no more than one page) describing why you would like this position, how it relates to your professional and academic goals, and how your past experience has prepared for the skills and job duties required of this position.

Additional Information

In its active commitment to building a diverse community, Guilford College rejects discrimination on the basis of race, creed, color, religion, age, gender, disability, sexual orientation or national or ethnic origin in admission, employment or access to programs and activities. The college also seeks to avoid discrimination in the administration of educational programs, admission policies, financial aid or any other college program or activity.

If accommodation or assistance is needed in completing this application, contact Human Resources at 336-316-2436. Guilford College is committed to providing a safe and secure environment for students, faculty, staff, visitors and others, and to protecting College assets.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. Have you ever worked on campus before?
   • Yes
   • No
2. What is your class year?

   (Open Ended Question)

3. What is your major and minor?

   (Open Ended Question)

Applicant DocumentsRequired Documents

1. Resume
2. Cover Letter/Letter of Interest

Optional Documents

1. Letter of Recommendation 1