Program Specialist, International Programs (4168U) - 26965

San Francisco
Jul 24, 2019
Institution Type
Four-Year Institution

Program Specialist, International Programs (4168U) - 26965
About Berkeley
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at

Application Review Date
The First Review Date for this job is: June 7, 2019

Departmental Overview
UC Berkeley Extension is the continuing education branch of the University of California, Berkeley. Extension offers more than 2,000 courses per year in a variety of subjects both online and in the classroom. Extension's administrative departments and units include student records (transcripts), registration, scheduling, international student services, facilities, financial services, and the cashier's office. In addition to the main Berkeley center, it has responsibility for the maintenance and operation of regional centers in San Francisco (Spear Street), and Belmont and other leased facilities in the San Francisco Bay Area.

  • Plans and develops new programs and curriculum, and organizes, adjusts, and supports existing courses and curriculum in a continuing education/international education environment.
  • Works directly with instructors and liaison campus department directors and in some cases associate deans to secure academic approval for courses submitted to COCI (Committee of Courses on Instruction), proactively and independently tracking, troubleshooting, and resolving issues as needed.
  • Assists in finalizing course syllabi for the Course and Instructor Approval (CIA) Process providing direction on how best to optimize documents for the processes.
  • Actively participates in long-range strategic planning for public educational/international education programs.
  • Conducts in-depth market and competitive research on potential new international programs as well as analysis and assessment of Berkeley's internal capabilities and thoroughly documents recommendations for a decision to create a new or modified course, program, or special initiative (e.g. alumni network program, internship program, mentorship program).
  • Responsible for keeping program application and enrollment data up to date and putting together metrics that are comparable across each term for optimal mid to long term planning for student enrollment growth.
  • Responsible for putting together comprehensive analysis reports per term based on end of semester program evaluations on student learning and student experience.
  • Leads on creating new approaches and recommendations on how to create healthier and top quality learning environments for international students.
  • Participates in developing strategic market plans and target audiences.
  • Leads recruiting reporting and analytics for programs supported.
  • Produces regular summaries on program highlights and student demographics for university partners, agents, counselors, and other key stakeholders and proactively produces insightful reports as needed to help stakeholders understand recruitment issues and inform critical decision making.
  • Evaluates prospective program partnerships.
  • Recruits, selects, orients, evaluates and supervises qualified course and program instructors.
  • Works with liaison campus department directors to identify potential instructors; coordinates instructor interviews, and is involved in assessing instructor candidates.
  • Manages contracts and instructor agreements for instructors, course facilitators, coaches or special instructors.
  • Identifies and develops evaluation tools for courses, instructors and programs.
  • Evaluates and adjusts course curriculum through student/participant evaluations and level of interest shown.
  • Tracks student or participant performance and course desirability.
  • Responsible for putting together comprehensive analysis reports per term based on end of semester program evaluations and also course evaluations on student learning outcomes and student experience.
  • Coordinates conducting student focus group sessions and summarizes feedback to identify what improvements are needed for the program and how to best meet international students' needs.
  • Recommends changes to program curriculum based on this feedback to the program director and//or liaison campus department director or associate dean and facilitates process of making decision.
  • Determines instructor objectives, methods of instruction and locations.
  • May provide presentation or instruction of course or program.
  • Facilitates and supports own and others special program events.
  • Represents Berkeley Extension at all functions and events for the program.
  • Organizes and coordinates student/instructor orientations, information sessions, departmental program extracurricular activities/workshops/cohort lunches, guest speakers, and closing ceremonies.
  • Serves as the lead in coordinating site visits at various Bay Area entities (e.g. companies, startups, nonprofits, courts).
  • Collaborates with student advisors and other staff including liaison campus department directors to put together presentations; verifies presentation and handout information for accuracy.
  • Conducts presentations, facilitates workshops and information sessions at orientation events; presents program information to incoming students in person and also digitally or in a hybrid format representing Extension and also partnered liaison campus department.
  • Plans and schedules course offerings, identifies course topics.
  • Directly or as a lead to more junior staff, establishes and maintains files for students, courses, instructors, and program schedules on all applicable systems and arranges for logistical support of courses, programs, and meetings which may include: exams, audio-visual equipment, computers, photocopying, textbook orders, catering, lodging, support staff/cashier needs and other course materials.
  • Develops, prepares and reconciles budget for program.
  • Tracks budget for program(s) and keeps the finance team accountable and works to trouble shoot discrepancies.
  • May serve as a work leader directing the work of more junior staff and/or supervising student workers.
  • Track and proactively follow up with other team members, including senior staff and campus partners, on their agreed upon assignments, deliverables, and task work related to the international programs supported.
  • May provide training or mentoring to instructors.

    Required Qualifications
  • Thorough knowledge of functional area and understanding of how work may impact other areas.
  • Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.
  • Thorough knowledge of and skill in delivering programs.
  • Thorough knowledge of current public educational programs and trends.
  • Thorough skills to conduct needs assessment and development of new presentations/courses to meet organizational needs.
  • Knowledge of managing a portfolio of business and management courses at the university or corporate level.
  • Skill in using business software systems in the completion of work assignments; i.e. Word, Excel, Access, PowerPoint.
  • Thorough knowledge of work environments in international higher education institutions, their organizational structure and processes.
  • Thorough knowledge of international higher education systems and their issues of concern with respect to developments in global economics and geopolitics.
  • Thorough written, verbal and interpersonal communications, tact and political acumen to effectively represent the campus and interact with representatives and leaders of higher education institutions and corporations.
  • Advanced written, verbal, and interpersonal communication skills, including skill to produce information that is appropriately presented and effectively received by target constituencies.
  • Advanced intercultural communication skills to effectively manage intercultural teams as well as the relations with international students and life-long learners, parents, agents and representatives of institutional or corporate partners.
  • Active listening skills, including advanced critical thinking and analytical skills.
  • Skill to recognize potential areas of constituency concern and address, resolve and/or mitigate problems or issues.
  • Ideal candidate will be a self-starter, with a strong entrepreneurial spirit.
  • Thorough research, analytical and critical thinking skills, including sound judgment and decision-making skills and skill to correctly identifying real and potential problems, advising directors as required, and proposing effective strategic resolutions.

  • Bachelors degree in related area and/or equivalent experience/training. Continuing education in related field required.
  • 1-3 years of international work experience.

    Preferred Qualifications
  • 3-5 years of progressive experience in international higher education administration is highly preferred.

    Salary & Benefits
    The position is non-exempt, bi-weekly paid position. Hourly pay for this role is commensurate with experience.

    For information on the comprehensive benefits package offered by the University visit:

    How to Apply
    Please submit your cover letter and resume as a single attachment when applying.

    Other Information
    Four positions available. This is a 40-hour per week, 12-month, temporary (Contract) appointment.

    Conviction History Background
    This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

    Equal Employment Opportunity
    The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
    For the complete University of California nondiscrimination and affirmative action policy see:

    To apply, visit

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