Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.
General Description of the Job ClassThe Chief Operating Officer, Population Health Management Office (PHMO), provides administrative leadership, direction and management oversight for the PHMO. The PHMO is the central entity at Duke Health guiding clinical care transformation initiatives and overseeing the building blocks for transition to value based care, including working with post-acute and community resources, as well as physicians and other providers in the community. The PHMO works with Duke Connected Care (DCC), Duke’s Accountable Care Organization/Clinical Integrated Network. The COO ensures the operational success for the PHMO. The COO is responsible for providing leadership, organization, financial planning and management, compliance, and contracts for the PHMO. This position reports to the Vice President of the PHMO.Duties and Responsibilities of the PositionReporting to the ED of the PHMO, the COO will be accountable for the overall success of operations of the PHMO. He/she will lead and oversee the development of operating and strategic plans. The COO is responsible for the operational and financial performance of the PHMO and develops standards for monitoring and analyzing performance. Attention is to be given to systems, program development, quality, fiscal management, compliance and clinical management measures, physician relationships, outreach strategies, work culture enhancement and internal communication and consensus-building. He/she will ensure that PHMO’s resources are focused enterprise-wide on optimally satisfying the health care needs of those we serve. The COO:Oversees supervisory and personnel management of the PHMO’s operations, and is responsible for overall performance, recruitment, retention, and professional development for numerous managers as part of the collective PHMO program.Develops and fosters effective collaboration among stakeholders in population health management to ensure an integrated approach to achieving the goals and objectives of the PHMO. Along with the Senior Medical Director, he/she creates productive physician faculty relationships to assure collaborative problem solving and supports physician leadership’s initiatives.Directs and administers activities of assigned programs to include developing, implementing, and supervising related procedures, processes, services and systems; trains employees in proper methods and procedures and ensure correctness of work.Develops new business strategies to enhance market presence and improve overall performance.Develops and fosters effective collaboration between clinical departments, divisions, medical staff leadership, faculty and other affiliated services (inside and outside of the PHMO) to ensure an integrated approach to providing services, and fulfilling the PHMO’s goals and objectives.Ensures coordination with other Duke departments and/or outside groups including all participants of PHMO. Required to ensure efficient and orderly performance of customer contact and enterprise-wide marketing activities.Works with the management team and medical leadership of the PHMO, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.Communicates key information to the stakeholders of these service areas with respect to managed care, marketplace needs, the competitive environment, cost management, and customer-focused services.Leads and supports key committees pertaining to these service areas.Develops, designs and recommends strategies or activities intended to improve performance in clinical quality, patient safety, and regulatory compliance for all programs.Creates and monitors the delivery of quality Coordination of care among PHMO entities.Ensures the infrastructure for areas of responsibility, including developing budgets, financial management and contracting.Coordinates the organization’s overall needs and direction by implementing all of the related programs of the PHMO.Directs resources to ensure conformance with specified objectives and policies. SKILLS:Demonstrated leadership and complex organizational management skills.An understanding of how to achieve results in an academic environment.Well-developed planning, marketing, organizational development, and business skills.Effective verbal and written communication skills.Provides executive leadership and strategic planning with Duke Integrated Network Member Board and Duke Connected Care Board of Managers.Supervisory experience and skills.Experience in hospital administration in a large and complex setting.Sensitivity for and understanding of academic disciplines and issues.The ability to work with physicians, staff and professionals in multiple settings and locations and to promote diversity in the workplace.Information systems capabilities and an appreciation for the data which will be required to make meaningful management decisions. Negotiation and financial analysis skills.Performs other related duties incidental to the work described herein.Work requires a Master of Health Care Administration or Masters in a related field.
Work requires a minimum of 7 years management experience within the healthcare industry and clear understand of reimbursement, regulatory issues in the provision of health care services. Clinical experience strongly preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
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