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DIVISIONAL COO

Employer
Duke University
Location
PHMO ADMINISTRATION

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Executive Administration Jobs
C-Level & Executive Directors
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.

General Description of the Job Class

The Chief Operating Officer, Population Health Management Office (PHMO), provides administrative leadership, direction and management oversight for the PHMO. The PHMO is the central entity at Duke Health guiding clinical care transformation initiatives and overseeing the building blocks for transition to value based care, including working with post-acute and community resources, as well as physicians and other providers in the community. The PHMO works with Duke Connected Care (DCC), Duke’s Accountable Care Organization/Clinical Integrated Network. The COO ensures the operational success for the PHMO. The COO is responsible for providing leadership, organization, financial planning and management, compliance, and contracts for the PHMO. This position reports to the Vice President of the PHMO.

Duties and Responsibilities of the Position

Reporting to the ED of the PHMO, the COO will be accountable for the overall success of operations of the PHMO. He/she will lead and oversee the development of operating and strategic plans. The COO is responsible for the operational and financial performance of the PHMO and develops standards for monitoring and analyzing performance. Attention is to be given to systems, program development, quality, fiscal management, compliance and clinical management measures, physician relationships, outreach strategies, work culture enhancement and internal communication and consensus-building. He/she will ensure that PHMO’s resources are focused enterprise-wide on optimally satisfying the health care needs of those we serve.

The COO:

Oversees supervisory and personnel management of the PHMO’s operations, and is responsible for overall performance, recruitment, retention, and professional development for numerous managers as part of the collective PHMO program.

Develops and fosters effective collaboration among stakeholders in population health management to ensure an integrated approach to achieving the goals and objectives of the PHMO. Along with the Senior Medical Director, he/she creates productive physician faculty relationships to assure collaborative problem solving and supports physician leadership’s initiatives.

Directs and administers activities of assigned programs to include developing, implementing, and supervising related procedures, processes, services and systems; trains employees in proper methods and procedures and ensure correctness of work.

Develops new business strategies to enhance market presence and improve overall performance.

Develops and fosters effective collaboration between clinical departments, divisions, medical staff leadership, faculty and other affiliated services (inside and outside of the PHMO) to ensure an integrated approach to providing services, and fulfilling the PHMO’s goals and objectives.

Ensures coordination with other Duke departments and/or outside groups including all participants of PHMO. Required to ensure efficient and orderly performance of customer contact and enterprise-wide marketing activities.

Works with the management team and medical leadership of the PHMO, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.

Communicates key information to the stakeholders of these service areas with respect to managed care, marketplace needs, the competitive environment, cost management, and customer-focused services.

Leads and supports key committees pertaining to these service areas.

Develops, designs and recommends strategies or activities intended to improve performance in clinical quality, patient safety, and regulatory compliance for all programs.

Creates and monitors the delivery of quality Coordination of care among PHMO entities.

Ensures the infrastructure for areas of responsibility, including developing budgets, financial management and contracting.

Coordinates the organization’s overall needs and direction by implementing all of the related programs of the PHMO.

Directs resources to ensure conformance with specified objectives and policies.

SKILLS:

Demonstrated leadership and complex organizational management skills.

An understanding of how to achieve results in an academic environment.

Well-developed planning, marketing, organizational development, and business skills.

Effective verbal and written communication skills.

Provides executive leadership and strategic planning with Duke Integrated Network Member Board and Duke Connected Care Board of Managers.

Supervisory experience and skills.

Experience in hospital administration in a large and complex setting.

Sensitivity for and understanding of academic disciplines and issues.

The ability to work with physicians, staff and professionals in multiple settings and locations and to promote diversity in the workplace.

Information systems capabilities and an appreciation for the data which will be required to make meaningful management decisions. Negotiation and financial analysis skills.

Performs other related duties incidental to the work described herein.

Work requires a Master of Health Care Administration or Masters in a related field.

Work requires a minimum of 7 years management experience within the healthcare industry and clear understand of reimbursement, regulatory issues in the provision of health care services. Clinical experience strongly preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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