DHTS Business Application Analyst for Heart Center
DHTS:Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 ‘Most Wired’ health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.DHTS Business Application Analyst for Heart Center (SBAR) Situation: Duke Heart is a multi-disciplinary organization that provides comprehensive diagnostic, medical, surgical and rehabilitative services to patients with cardiovascular disease and has a prominent reputation as being a leader in clinical care, research and in using the experience of our patients to enhance care delivery and clinical outcomes. Given the history and prevalence of the use of technology in leading-edge therapies for Heart care, IT solutions are introduced into the Duke Heart operational areas (DUHS, clinics, research) on a regular basis. Respectively, there is a need to develop an in-depth understanding of inpatient and outpatient end-user needs and workflows associated with the portfolio of Heart products supported by DHTS. Background: Duke Heart has many clinical areas: Interventional labs (Cath/EP/PVI), CDU/Clinics, the OR and Peds. This reaches across three hospitals, clinics across the state and into partnering health systems via collaborations. Duke Heart providers treat more than 65,000 people with heart disease every year, and this continues to grow annually in patients served and in sites where our clinicians/providers serve. DHTS Cardiology Applications Team supports Duke Heart via various inpatient and outpatient “touchpoints” across the enterprise. Respectively, there is a growing demand to understand and document the end-to-end clinical workflows in our environment in order to optimize our support of it. As Duke Heart grows, we need to strive for consistency across similar workflows and sites, improve user experiences and introduce new technology solutions faster at the most affordable cost possible. Assessment and Recommendation:As Duke Heart strives to find, grow and incorporate new ideas and technologies, an additional resource is requested to partner with Heart clinicians across our enterprise to assess and document how the products maintained by the Cardiology Applications Team are being used – from one site and/or clinic to another. This includes documenting clinical workflows and pro-actively managing the life-cycle (from installation, through upgrades, to decommissioning) while striving to help improve operational effectiveness and efficiency.The primary responsibilities of the Business Application Analyst will be to be the technology clinical expert for the suite of products maintained by the DHTS Cardiology Applications team. They will establish relationships with area clinical operations managers and end-users across the Heart and serve them - inpatient, outpatient as well as research. This includes developing working relationships with Heart team members and clinical/operational managers to understand their technology challenges and needs (applications/modalities/devices), and to work across these teams to ensure they are enabled with the best technology solutions possible to provide the best care possible to our patients. The Business Application Analyst will be prime to help establish clinical applications strategies, for the products they support, and the respective business management of these solutions.The Business Application Analyst will meet with clinical end-users regularly, in conjunction with Cardiology Application owners, and represent the clinician’s needs related to the technology. For example, when making changes in the clinical environment, use of the technology needs to be validated by end-users prior to any upgrade or change in the IT environment. This could also include developing training in conjunction with the application owners and clinical teams to ensure clinical staff are prepared to support any workflow changes or new technology introductions. Patient safety, quality of care and operational effectiveness will guide all actions. Responsibilities of this role will include:
- Develop proficiency and function as a subject matter expert on all Cardiology Applications managed by the team, and how they fit and interact with other enterprise systems, across the enterprise- three hospitals, outlier clinics, and in collaborations with other health systems.Document and implement clinical workflows/processes for the DHTS team supporting applications, tools, processes, and structures for Heart end users, to include data and workflow architectures.
- Develop and conduct/host DHTS application and modality training strategies in conjunction with service owners, clinical teams and vendors prior to implementation.
- Aid in leading complex projects affecting multiple teams across DHTS- Application Support Cardiology, Image Management (PACS), Field Services, Clinical Engineering, MC/Epic, Engineering, PMO, Hosting, and more.Prepare presentations for project teams, clinical staff, and management to communicate updates on projects, initiatives, and strategies.Ensure new projects and or initiatives are initially approved and periodically updated to the relevant Heart governance committees and Heart leadership. Collaborate on the development of and contribution to finding answers to clinical questions being investigated. Leverage innovation, technology, and informatics to solve problems for clinical teams.
- Identify key clinical areas for process and workflow improvement and review; this includes complex Heart areas – inpatient and outpatient - across the enterprise with thousands of clinical users.
- Develop partnerships with customers and develop an understanding for their clinical IT requirements; research, design, and develop workflows to support improved quality outcomes.Evaluate and Identify areas for procedural improvements. If applicable, provide detailed specifications describing functions to be automated.
- Responsible for supporting management in day-to-day personnel oversight and workflow management activities.Lead discovery sessions that document requirements and workflows, and proposes build to address customer needs. Optimize departmental and interdisciplinary resources to maximize team efficiency and effectiveness in developing and delivering solutions to Heart.Be an advocate for Duke Heart and the clinical teams (nursing, providers, technicians, etc.).
- Customer service focused; outcome-focused.Critical thinker.Ability to understand and translate clinical/operational business processes for Heart into a technical solution for Cardiology clinical team members.Efficient and effective in project management to include driving closure to deliverables and ensuring the team stays on track to target deadlines affecting patient care areas. Seasoned in implementing complex information systems, applications, and modalities.Outstanding oral and written communication skills.Able to manage complex resource situations between organizations. Ability to lead discovery sessions with Cardiology, DHTS and Vendors/partners.Advanced technical consultation and support experience.Ability to design and develop clinical workflows and architecture diagrams for Cardiology operational areas.Knowledge of Duke Financial and Procurement procedures/policies/requirements. Experience with contract negotiations and managing vendor relationships to keep them accountable and to serve as partners in supporting our environment.Working knowledge of server and database designs, tools and options to be able to develop solutions for Cardiology.Be a team player!
In addition to the requirements described for Level 3 requires:
Certification in an area of application support of a technical or support nature strongly preferred.ExperienceLevel 3 - Four years of related experience is required.Skills: LEVEL 3:
In addition to the KSAs described for Level 3 will demonstrate: Ability to lead discovery sessions
Advanced technical consultation and support
Ability to design complex information systems
Implementation of complex information systems
Contract negotiation theory (may be required)The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
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