The Private Diagnostic Clinic (PDC)is the faculty physician practice for Duke Health. The PDC owns and operates more than 120 primary and specialty care clinics in 10 North Carolina counties.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet® organization
• Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

South Durham Otolaryngology

General Description
Manage and coordinate patient care and personnel needs in PDC ambulatory care clinic- Duke Otolaryngology; plan, develop, implement and evaluate ambulatory health care services.

Job Duties
1. Manage ambulatory nursing services delivered within the clinic.
2. Manage various personnel activities including orientation, hiring, evaluations, assessing competency, training, scheduling/staffing, counseling and conducting formal discipline for all clinical staff.
3. Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff. Must analyze, develop and maintain an effective and efficient nursing care delivery system that reflects the needs of patient and family population of the clinic ensuring desired outcomes.
4. Work side-by-side with clinical staff and participate in the education of patients and their caregivers.
5. Collaborate with nursing peers in ambulatory care to promote nursing education and develop/introduce new initiatives for ambulatory care. Work closely with other nurse managers as resources and be able to mentor others as well.
6. Identify clinical operational needs; manage appropriate levels of supplies and monitor equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with regulatory agencies.
7. Collaborate with the Health Center Administrator to determine fiscal requirements for the specific clinic; predict and recommend for budget equipment and supply needs, staffing needs to safely care for the patient population. Exemplify excellent customer service with direct peers and patients; and throughout the organization. Exhibit effective communication and problem solving skills.
8. Identify, develop, and implement performance improvement processes to enhance clinic operations and practices for QI. Monitoring and analyzing monthly data (BSC, Press Ganey) and determining improvements and enhancing best practices based on this data.
9. Develop, document, implement, and monitor written policies and procedures reflective of the standard of care, PDC mission statement, and clinic objectives. Work in conjunction with other clinic managers to include but not limited to the HCA, and be able to provide coverage and clinic oversight in the absence of these.
10. Perform other related duties.

Knowledge, Skills, and Abilities
• Accountability; planning, prioritization and time management; problem solving skills; initiative; working knowledge of clinic financials; active listening skills; effective communication skills; identifying and recruiting appropriate clinical staff with knowledge and skills; develop and retain talent; teambuilding; conflict management; managing with vision and purpose; working knowledge of NC/state regulatory requirements for licensure/certification

Education Requirements/Preferences
Bachelors’ degree in Nursing

Experience Requirements/Preferences
3 years of nursing experience required.

Licensure/Certification Requirements
Must have current or compact RN licensure in the state of NC. BLS, PALS, ACLS required

Financial Responsibilities
Develop Budget Recommendations
Review expenses against budget
Payroll
Capital
Purchasing- researching and providing quotes for recommendations

Supervisory Responsibilities
1. RN
2. MPLN
3. CMA
4. Medical Secretary

Working Conditions
Must be able to work under time pressures in a busy clinic/office environment.
Must be present on site for 8 hour shifts during standard business hours.

Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.

Three years of nursing experience is required.

Must have current or compact RN licensure in the state of North Carolina. BCLS certification required. Nurses hired into leadership positions must obtain a leadership certification within three months of hire. New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.