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PROGRAM MANAGER

Employer: Duke University
Location: DCC ADMINISTRATION

Administrative Jobs: Institutional & Business Affairs, Program Administration, Technology, Analysts & Programming
Employment Type: Full Time
Institution Type: Four-Year Institution

Job Details
Organization

Job Details

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.

This position will support expansion of and ongoing enhancements to Duke Health’s population health management platform, which aims to improve health outcomes, lower unnecessary healthcare costs, enhance patient satisfaction. Individuals in this position will provide administrative direction in the design, development, implementation, monitoring, and continuous improvement of population health management programs to ensure PHMO fulfills its program objectives as well as regulatory and contractual requirements.

Program Development, Implementation and Integration -

Play key role in ensuring new programs/initiatives and program enhancements are effectively vetted, planned, designed, and implementedCoordinate and participate in meetings with PHMO leadership and other population health champions to determine program objectives and metrics; identify internal and external resources available to meet those objectivesEngage and collaborate with and across PHMO teams (e.g., Provider and Patient Engagement, Care Management Quality, Data and Analytics) to leverage internal resources and synchronize effortsCoordinate program requirements, develop and manage project plans, assemble and coordinate cross-functional project teams to execute plansCoordinate vetting process for non-contractual program proposals originating both internally (PHMO) and externally (Duke/CIN), including interviewing party initiating proposal, completing intake form (SBAR), and presenting summary to PHMO Clinical Programs Oversight CommitteeIdentify and help resolve barriers to progressPrepare and document program workflows, protocols, procedures, and operating policies and contribute to staff training to ensure successful transition from program development to implementationEstablish and maintain lines of communication within project teams and with stakeholders and championsCoordinate the compilation of and prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.

Annual Quality Abstraction –

Oversee annual MSSP Quality reporting processDevelop expertise on all measure specifications and keep up to date on CMS quality information and resourcesDevelop staffing plan in conjunction with other PHMO teamsDevelop and manage project plan, working closely with Medical Director Team, Lead Pharmacist, Data Team and Patient Services Teams to ensure reporting is delivered on time and with the highest degree of accuracy and integrityWork with Duke Compliance Office to coordinate internal auditIdentify opportunities for year-over-year process improvement with input for all participantsCommunicate incremental progress to leadership and develop/present high-level status reports for leadership and governance groups

Quality Performance –

Contribute to quality performance improvement strategic planning based on knowledge of current performance, strengths and opportunities within portfolioCoordinate full lifecycle of subset of annual QI projects, employing program development/implementation responsibilities outlined belowTrack incremental quality performance using internal reporting methods and data from payersCommunicate progress toward quality targets to leadership and develop/present high-level status reports for leadership and governance groupsIdentify threats to high performance and suggest mitigation strategies

Payer Engagement –

Perform account management for a defined portfolio of payersDevelop expertise on payer contracts and productsServe as primary point of contact for assigned payers; play proactive role in bidirectional communication and data exchange; manage payer expectations regarding delivery of servicesWork closely with Data Team and Gap Closure Team to ensure timely progress toward program goals; monitor performance against contracts and develop plans for corrective action as neededContribute to comprehensive payer engagement strategy, including developing and disseminating best practices

Minimum Qualifications

Education

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Additional Competitive Qualifications:

Master’s degree preferred

Advanced project management and organization skills

Project Management and/or Business Analyst certification a plus

Strong communication skills (written, verbal, listening)

Ability and desire to work in a collaborative environment

Analytical mindset

Advanced skills in Excel and PowerPoint

Proficiency in Visio

Proven ability to handle multiple projects toward effective solutions and according to budget and timelines

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University. Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science "James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth. Duke Meeting

“By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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