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STAFF SPECIALIST

Employer
Duke University
Location
Alumni Affairs

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Job Details

Occupational Summary

Perform receptionist and administrative duties to support the day-to-day operations of the Karsh Alumni and Visitors Center (KAVC) while providing outstanding customer service to all visitors.

Work Performed

Serve as Karsh Alumni and Visitors Center liaison for alumni, visitors, students, faculty and staff visiting the center. Duties include greeting visitors, answering phone calls, addressing visitor questions/concerns, providing directions (both within center grounds and campus) and notifying staff members of their meeting arrivals.

Follow opening/closing procedures as well as overall center procedures and protocols. Provide facilities oversight including identifying potential security and maintenance issues, seeking solutions to identified problems. Update operations manual(s) as needed.

Understand Virtual Duke (technology) opportunities and events for the day/upcoming week. Be comfortable offering basic support/collaboration with other department staff members present in the center for a specific program/event.

Have the ability to provide information about the center’s event spaces and reservations. Actual bookings will be handled through UCAE.


Assist with logistics and coordination of center events including, but not limited to: room and basic audio-visual set-up and break-down and event-related custodial follow-up as needed.

Provide facility tours as needed.

Use internal alumni and development database (DADD) to assist alumni in locating classmates, updating addresses and confirming giving information, understanding that at times, work could be confidential in nature.

Use project management platform (Asana) to create and track projects as needed.

Assist alumni with university managed login (OneLink) creation and Duke Alumni website and alumni app access as needed. And use the chat/ticket system (Zendesk) while collaborating with the Alumni Relations team to respond to external questions.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Important Qualities:

Be dependable and have schedule flexibility

Strong customer service skills

Ability to multitask with a smile

Be conscientious and responsible

Be detail oriented and organized

Initiative and ability to work independently as well as be a part of a team

Required Qualifications at this Level

Education/Training: Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of post-secondary education.

Experience: Work generally requires two years of clerical or research experience to acquire skills in administrative or project research responsibilities as well as accepted office organization, communications and research practices.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Skills: Competence using MS Office; particularly Excel, Word and Outlook. Excellent oral and written communications skills and ability to handle switchboard while performing other tasks. Candidate will be familiar with using online databases and navigating the internet. Ability to perform minimal physical labor. First-rate customer service and organizational skills are required along with the ability to maintain positive demeanor and to operate as the first “face and voice” of the Karsh Alumni and Visitors Center.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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