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Program Coordinator

Requisition Number:

19773Location:

Boulder, Colorado Employment Type:

University StaffSchedule:

Full-TimePosting Close Date:

01-Aug-2019 Close All Job SummaryThe New Student and Family Programs Office collaborates with faculty, staff, and students, to welcome all incoming students and their families to the University of Colorado Boulder by:
  • Serving as a centralized hub through programs and services that equip students with resources, guidance, and peer connections to help facilitate a successful transition to CU Boulder and develop successful members of our community.
  • Offering intentional and timely opportunities to engage with academic units, support services and community members.
  • Providing experiences that cultivate community, celebrate traditions, and set campus expectations that encourage pride and a sense of belonging.
The Program Coordinator directly reports to the Assistant Director for New Student and Family Programs and will assist in all facets of the planning, preparation, and execution of a robust and intentional new student on-boarding process rooted in intentional and strategically designed new student and family program curriculum's.
This position requires excellent customer service, attention to detail, organizational, and communications skills.Who We AreNew Student & Family Programs is pleased and proud to support incoming CU Boulder students and their families throughout their transition into our academic community. We will continue supporting family members throughout their student's experience at CU Boulder. What Your Key Responsibilities Will BeProgram Management
  • Develop and manage comprehensive New Student & Family Experience curriculums rooted in a holistic approach to onboarding and engagement strategies that align with the field of Orientation, Transition, and Retention (OTR) and effective strategies for first year experience events and programs.
  • Parent and Family Experience comprised of an Online Orientation Experience, Letters from Home, Family Weekend, Taste of Home, Family Day, Days of Gratitude, scholarships and awards as well as collaborative Spring and Fall Welcome initiatives which include a specific Family Track.
  • New Student Experience curriculum comprised of an Online Orientation Experience, Course Registration and Enrollment Management Process and collaborative Spring and Fall Welcome initiatives which include Signature Events, College Days, International Student Orientation; Graduate Student Orientation, Transfer and Commuter Orientation and other events and programs.
  • Responsible for all event management logistics including room reservations and scheduling, catering and dining requests as well as outsourced rentals and contracts.
  • Oversee budgetary management for all associated finances and purchases; approximately $500,000.
  • Working in collaboration with the NSFP staff and Student Affairs Communications team to establish deliberate marketing and communication strategies (i.e. website, publications, and social media content) targeted for respective populations and programs.
Student Development and Leadership
  • Co-supervise office student staff (Journey Leaders)
  • Design and execute an annual recruitment and selection process for student staff hiring Develop and implement a staff development and recognition plan
  • Plan and execute an extensive training and development program that supports the mission and strategic plan of NSFP as well as for the Division of Student Affairs and the university with collaboration from campus partners.
  • Develop and implement customer relations training and documents that provide up-to-date information to ensure accurate information sharing.
  • Manage the office services (phones, front desk, live chat, and text) to ensure appropriate office coverage and timely responses.
  • Facilitate quarterly performance reviews and evaluation plans on a consistent and timely basis. Manage timesheet review and approval process.
  • Serve as the primary crisis response manager for student staff emergency protocol and education.
Partnerships & Collaboration
  • Work closely with campus wide offices and departments to execute the New Student Experience. Significant department collaborations include, but are not limited to: Admissions, Advising Units in Schools/Colleges, Office of Information Technology (OIT), University Information Systems (UIS), Student Affairs, Undergraduate Education, Alumni Relations, Athletics, Institutional Advancement, and Parent Giving.
  • Serve as a liaison to campus committees and representing office at regional and national conferences.
Strategic Planning and Assessment
  • Contribute to the development and achievement of the New Student and Family Programs Strategic Plan through annual assessment and creation of goals and learning outcomes.
  • Design and implement a comprehensive assessment and evaluation framework for the New Student Experience and Journey Leader program
  • 5% Office and Customer Service Management
  • Support central office operation, customer service management, and emergency and crisis response practices.
  • Provide front line office support as needed including greeting and supporting guests in person, via telephone system operation, email, text messages, and live chats.
  • Track office inventory and general operation needs.
  • Provide secondary support to office staff in the execution of all office operation and programmatic efforts.
What You Should KnowSome evenings and weekends are required and longer hours in the summer and early fall. What We Can OfferThe anticipated starting salary for this position is $50,000 annually. Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be StatementsBe Dynamic. Be Innovative. Be Boulder.What We Require
  • A Master's Degree from an accredited college or university.
  • One to two years related experience working with college students, parents, families, and support systems in college environment, which may include graduate assistant-ships or internships.
  • Experience working with team collaborations in a customer-oriented environment.
  • Demonstrated experience in supervising and training student staff.
What You Will Need
  • Excellent interpersonal, presentation, and communication skills.
What We Would Like You To Have
  • A master's degree in higher education, student affairs administration, or a similar field from an accredited college or university.
  • Demonstrated experience in program development and implementation.
  • Experience with the development and implementation of orientation/welcome activities.
  • Practical understanding and experience of Student Development Theory.
Special InstructionsTo apply, please submit the following materials:
  1. A current resume.
  2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.
You will not be asked to upload references at this time.
Please apply by August 1, 2019 for consideration.
Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.
Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: HRESmail@colorado.edu

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

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