Student Financial Services Coord
In 2018, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the 80 HEED institutions and was also recognized as a 2018 Diversity Champion.
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who complains of discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of University Regulation.Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.General Description / Primary Purpose
The Coordinator Student Financial Services, under the direction of the Student Financial Services (SFS) Manager or above, assists in the design, development and implementation of departmental processes and/or programs. Recommends policies and procedures to ensure effective coordination of departmental programs.Essential Duties Job Function
This position will process Third Party Billing in compliance with external agency and University Guidelines. This position will reconcile the contracts within the ERP system. This position will regularly check the BAI and post payments received from Third Parties to the appropriate account. This position will monitor and reconcile the student AR accounts. This position will research student inquires and issues and respond accordingly, verbally or written. This position will work with ITS, the Bursar, General Accounting, and Enrollment Services on the automation of Third Party Billing. This position will be responsible to review, reconcile, refund and report on all GI Bill students in accordance with the President’s Executive Order. This position will serve as a cashier. This position may present at orientation. This position will assist with the development and delivery of financial literacy data to our students. This position will assist with the documentation of Controller’s Office/SFS procedures. This position will be a leader as a customer service liaison for the Controller’s Office/SFS with parents, students, and Third Party Agencies This position will perform other duties as assigned within Controller’s Office/SFS.Percentage Of Time100 Posting Detail Information Marginal Functions
This position will serve as backup to other positions within Student Financial Services.Required Qualifications
A Master’s degree from a regionally accredited college or university in a directly related area of specialization; or a Bachelor’s degree from a regionally accredited college or university and two years of experience directly related to the job functions.Faculty Position Required QualificationsDepartmental Requirements
Preference shown to applicants who meet the required qualifications and also possess the following:
High computer literacy to include Microsoft Outlook, Word, Excel Comfortable with telephone, copier, calculator, fax, and scanner Experience with Higher Ed ERP system and Student Financial Services preferred. This position requires the ability to effectively communicate orally and in writing. This position requires the ability to maintain pleasant disposition and positive attitude at all times. This position requires the ability of good judgment, a self-motivated team player, and a flexible person who understand balancing customer service to our students with the need for compliance while maintaining effective working relations with external agencies and Enrollment Services. This position requires the ability of mathematical and analytical skills necessary to reconcile and balance. This position requires the ability to provide excellent customer service, communicating effectively with students, the University community and external contacts.
This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.Required Licensure or CertificationMachines/Equipment used regularly
telephone, copier, calculator, fax, and scannerAnticipated Start Date08/12/2019Job Posting Date07/11/2019Application Review Date07/23/2019Application DeadlineOpen Until FilledYesPoint of Contact InformationAmanda Melady, 904-620-2448Hiring OfficialValerie StevensonLocation if not JacksonvilleSpecial Instructions
Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Please include at least three professional references on the application. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Amanda Melady at (904) 620-2448, or [email protected]Quicklinkhttp://www.unfjobs.org/postings/11166Supplemental Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education you have attained?
- High School Diploma
- Associates Degree
- Bachelors Degree
- Masters Degree
- * Please describe any previous experience you have working in a customer service enviornment
(Open Ended Question)
- * Are you a current employee of the university?
- This position is eligible for veterans' preference under Florida law. For additional information regarding veteran's preference, please review the Florida Department of Veterans' Affairs website by copying and pasting this link into another browser window: http://floridavets.org/benefits-services/veterans-preference/ If you claim veterans' preference, you may be asked for supplemental documentation, such as a DD-214. Do you meet one or more of these criteria, and claim Veterans' Preference?
- Cover Letter/Letter of Interest
- Unofficial Transcripts