Vice President, Student Services

Jul 17, 2019
Executive Administration Jobs
Vice Presidents
Institution Type
Community College

Vice President, Student Services

San Bernardino Community College District

Crafton Hills College

Job Description

Under the general direction of the President, the Vice President of Student Services manages, supervises, coordinates and provides professional leadership for all student programs and services in the student services area; supervises and evaluates special services and performance of the Division's deans, and implements long-range plans and goals for student services. Coordinates enrollment management (recruitment, outreach, retention) and matriculation efforts in a diverse, student-centered environment.

1. The following duties are typical for this classification.
2. Provides administrative leadership, direction and supervision to all Student Services program areas.
3. Recommends new programs and services as appropriate.
4. Provides accountability through quantitative and qualitative data for all Student Services programs and services, including research on student characteristics, needs assessments, and follow-up studies as needed for strategic planning, evaluation, and program review.
5. Prepares budget recommendations for all student services programs and diligently manages approved budgets.
6. Provides ongoing staff development.
7. Assumes administrative responsibility for Matriculation including student assessment, orientation and ongoing academic advisement for student academic planning.
8. Maintains relations and articulation agreements as appropriate with elementary, middle, and high schools, other colleges, and the community.
9. Works with instructional administrators and faculty in a student-centered learning environment, developing strong collaborative relationships toward the common goal of student development/student success.
10. Promotes student equity, Title IX compliance and compliance with Section 504 of the Rehabilitation Act of 1973, and works to achieve diversity in accordance with District policy.
11. Assists faculty in resolving student problems which block the learning process.
12. Develops an out-of-class/campus life environment conducive to student learning, student achievement and mutual respect among the diverse college community.
13 Chairs regular meetings of the Student Services administrative staff.
14. Provides assistance to the College President in conducting and presenting administrative studies and annual budget preparation.
15. Assists students in crisis situations.
16. Implements policies related to Student's Rights and Regulations.
17. Initiates disciplinary actions and coordinates disciplinary grievance hearings as appropriate.
18. Works closely with MIS staff to assess technological capabilities to improve access and efficiency in providing quality support services to students on-and-off site
19. Coordinates the provision of support services as it applies to Distributed Education, Workforce Training, and non-traditional approaches to higher education.
20. Works closely with faculty and staff in the integration of outreach and retention strategies and in support of a student-centered learning environment.
21. Anticipates, prevents and resolves difficult and sensitive inquiries, conflicts and complaints.
22. Performs other duties as assigned by the President

Knowledge of:

  • Extensive knowledge of the principles, practices and procedures of assigned programs and college
  • administration including counseling services, philosophy, objectives and functions of California Community colleges, District policies and regulations.
  • Principles, practices, procedures and use of research and statistics as they pertain to community college counseling and education.
  • Trends of community college programs and local community needs.
  • Operational characteristics, services, and activities of a student services program.
  • Principles and practices of program development and administration.
  • Principles and practices of budget preparation and administration.
  • Principles of supervision, training, and performance evaluation.
  • Pertinent federal, state, and local laws, codes, and regulations relating to community college programs.

    Ability to:
  • Plan, organize and direct the activities of assigned programs.
  • Develop and evaluate comprehensive plans to satisfy present and future college and community needs. Work effectively in a diverse student-centered learning environment with people at all levels of the
    organization including management, faculty, staff and students.
  • Oversee and participate in the management of a comprehensive student services program.
  • Oversee, direct, and coordinate the work of lower level staff.
    Participate in the selection and recommendation, supervision, training, and evaluation of staff.
  • Participate in the development and administration of goals, objectives, and procedures for assigned area. Gather and analyze data and situations and make appropriate decisions.
  • Prepare and present comprehensive, concise, clear oral and written reports.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement
  • recommendations in support of goals.
  • Interpret and apply California Education Code, Title 5, federal, state, and local policies, laws, and
  • regulations as it relates to the position.
  • Demonstrate a sensitivity to, and understanding of the diverse academic, socioeconomic, cultural, and ethnic
  • backgrounds of community college students and personnel, including those with physical or learning disabilities.
  • Demonstrate professionalism, fairness and honesty in all aspects of the performance of duties.
  • Provide leadership based on ethics and principles as they relate to student services functions and operations. Work effectively in a team management environment and communicate clearly and concisely, both orally
  • and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Education and Experience Guidelines

    The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    Environment: Work is performed primarily in a standard office setting.

    Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

    Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

    Hearing: Hear in the normal audio range with or without correction.

    Posting Closing Date
    Aug 23, 2019

    Work Schedule
    Flexible hours to meet the job demands of an administrative-level position, typically and minimally met by working Monday through Friday 8:00am to 5:00pm


  • A Master's or equivalent degree; and
  • Two (2) years of formal training, internship or leadership experience reasonably related to the administrator's administrative assignment.
  • A sensitivity to, and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students and personnel, including those with physical or learning disabilities.
  • Answers to the below supplemental questions:
    1. Demonstrated experience managing complex, and/or multiple budgets, comprised of different funding sources with specific reporting requirements including state general, categorical and federal grants.
    2. Demonstrated experience fostering principles of equity and inclusion in the review and development of student services programs.

  • Demonstrated experience managing complex, and/or multiple budgets, comprised of different funding sources with specific reporting requirements including state general, categorical and federal grants.
  • Demonstrated experience fostering principles of equity and inclusion in the review and development of student services programs.
  • Demonstrated experience Providing leadership development and supervision of management level positions.
  • Five years of increasing responsibilities at a management-level in Student Services within a higher education setting.

    1. Completed San Bernardino Community College District online Application.
  • Do not state "see resume" on the application form.
  • Determination of applicants meeting minimum requirements will be based upon information provided in the SBCCD application.
  • Resumes will be reviewed by the committee only after information satisfying minimum requirements has been listed in the SBCCD application.
  • Paper applications will not be accepted.
  • Incomplete applications will not be accepted.

    2. An attached document with your responses to the two supplemental questions.
  • Supplemental Questions found under the minimum qualifications of this posting.
  • You may upload in your application under "Other documents" or "Certifications"

    3. A resume summarizing your educational and professional experience.

    4. A cover letter explaining how your experience and background demonstrate that you meet the minimum requirements for the position stated in the posting.

    5. Unofficial Transcripts that show you meet the minimum educational requirement(s) for the position.
  • Transcripts and documents must be legible.
  • Only transcripts showing that the minimum requirement is met will be accepted.
  • Copies of diplomas will not be accepted in lieu of transcripts.
  • Transcripts must be from a US accredited institution.
  • Transcripts from outside the US must include an official evaluation for equivalency.
  • Official Transcripts will be required upon hire.

    All interested parties must apply through the SBCCD employment website to be considered a qualified applicant.

    Applications that do not include all of the required documents will be deemed incomplete and will not be considered.

    Candidates who are invited to interview and live more than 100 miles away may be reimbursed for actual travel expenses as set forth in the Employee Travel Policy (found here).


    Expected start date is Spring 2020.

    For inquiries regarding this recruitment, please email [email protected]

    Salary and Benefit Information

    Salary range of $154,015 to $209,965 per year for 12 months of service.

    San Bernardino Community College District offers a comprehensive benefits package designed to meet the needs of all our employees.

    The Vice President of Instruction is offered the following package:

  • Medical insurance (HMO, PPO or Kaiser)
  • Dental Insurance (HMO and PPO option)
  • Vision insurance
  • Chiropractic
  • Employee Assistance Program
  • STRS Retirement (employee contribution rate is dependent on current membership status)
  • District Paid Life Insurance and OPTIONAL Employee-Paid Life Plan Options
  • Flexible Spending Accounts
  • Vacation (2 days per month)
  • Sick Days (1 day per month)
  • 15 Paid Holidays Annually
  • Tuition Reimbursement
  • $50 Monthly Cell Phone Stipend
  • $190 Monthly Doctorate Stipend

    Posting Number: 776

    To apply, visit:

    The San Bernardino Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled.

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