Patient Registration Counselor/UKHC
- Employer
- University of Kentucky
- Location
- Lexington, KY
View more
- Administrative Jobs
- Student Affairs, Counseling
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
HS
Click here for more information about equivalencies:http://www.uky.edu/hr/employment/working-uk/equivalenciesRequired Related Experience1 yr
Required License/Registration/CertificationNone
Physical RequirementsThe physical requirements of this position include occasionally standing or walking
with objects up to 10lbs; regularly sitting at a computer workstation for extended periods of time with repetitive motions (such as typing); and occasionally dealing with combative or violent people
Monday – Friday; 8:00 am – 4:30 pm; some overtime and/or Saturday shifts may be required during the academic year.
Job SummaryThe University Health Service seeks an individual to be responsible for clinic front
desk activities. Will acknowledge and greet customers; assist with patient
self-check-in process, answer questions regarding services, verify minor status and
follow related policies and procedures; assign medical record numbers for new
patients, and perform DNKA/daily discharge of patients from appointment grid;
update all demographic information in electronic medical record and PM (Patient
Management System) software systems; maintain patient confidentiality according to
established HIPAA and FERPA guidelines; be proficient in Release of Information,
medical records tracking, creating charts, accessing PM (Patient Management
System); discharge patients from grid, financial counseling, point of service billing and
charge reconciliation; collect encounter forms for visit and match billed items with
services provided, verify accurate ticket in EMR, advise patients of charges, cash
collections and handling, and guarantor registration; ensure quality and patient
satisfaction; adhere to the UK HealthCare Behavioral Expectations in Service Excellence.
IEBC (Internal Employee Being Considered)
Skills / Knowledge / AbilitiesThe ideal candidate will possess high attention to detail and efficiency; enjoy working independently as well as closely with their co-workers in a supportive team
environment; stay focused in busy office environment; be well organized; ability to
follow through to completion of tasks; possess excellent communication skills (both
written & verbal); have strong problem solving skills; maintain quality assurance;
computer skills to include UK SAP and Microsoft Office; and excellent customer
services skills.
Knowledge of medical terminology and experience in a medical office preferred.
Deadline to Apply07/23/2019University Community of InclusionThe University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific QuestionsRequired fields are indicated with an asterisk (*).
- * How many years of paid work experience do you have working in a medical office or clinic?
- None
- More than 0, through 1 year
- More than 1 year, through 3 years
- More than 3 years, through 5 years
- More than 5 years
- * Please select the answer below that best describes your work experience.
- General Office
- Accounting
- Medical Office (to include medical billing experience)
- None of the above
- * Describe an incident where you were involved in dealing with an irate customer or co-worker. How did you handle the situation?
(Open Ended Question)
- * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
- None
- Basic
- Average
- Proficient
- Expert
- * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question)
- * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Institute for Diversity in Health Management
- A Colleague, Friend and/or Family Member
- None of the Above
- * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Institute for Diversity in Health Management
- A Colleague, Friend and/or Family Member
- None of the Above
- Resume
- Cover Letter
Organization
Fast Facts
Location: Lexington, Ky.
Founded: 1865
Endowment: $1.1 billion
Budget: $3.5 billion
Research Grants and Contracts Awarded: $316.5 million
Library Holdings: 4.3 million volumes
Enrollment: 30,76
President: Dr. Eli Capilouto
Provost: Dr. David W. Blackwell
Executive Vice President for Finance and Administration: Dr. Eric Monday
Executive Vice President for Research: Dr. Lisa A. Cassis
Executive Vice President for Health Affairs: Dr. Mark F. Newman
About the University
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.
Mission
The University of Kentucky is a public, land grant university dedicated to improving people's lives through excellence in education, research and creative work, service, and health care. As Kentucky's flagship institution, the University plays a critical leadership role by promoting diversity, inclusion, economic development, and human well-being.
Our Guiding Principles
The University is driven by the promise it has made to Kentucky, one that honors its land-grant mission and a heritage honed through 150 years of service to the Commonwealth of Kentucky. Six principles guide our efforts. They are: creating a vibrant undergraduate learning community, advancing a high-quality graduate and professional education portfolio, cultivating a robust research environment, developing a strong and sustainable UK infrastructure, fostering a positive work environment for faculty and staff, and ensuring a meaningful impact on the Commonwealth and the community.
Employment/Benefits
As Central Kentucky's largest employer, the University of Kentucky supports the recruitment and retention of unparalleled talent - individuals who inspire learning, teaching, service and healing through innovation in work solutions, initiatives, policies and programs. Impressive benefits at the University include an excellent retirement package, with an employer match that doubles the employee's contribution, a dynamic work-life program to assist employees in balancing their work with their personal lives, a wellness program to protect, maintain and promote the health of employees, and a strategic plan that nurtures diversity of thought, culture, gender and ethnicity. For more information regarding benefits, visit http://www.uky.edu/hr/benefits.
Research
In fiscal year 2016, the University of Kentucky was awarded $316.5 million in external grants and contracts. UK is one of only eight universities across the country with the full range of undergraduate, graduate, professional and medical programs on one contiguous campus, leading to groundbreaking discoveries and unique cross-disciplinary research and scholarship. Moreover, UK is currently one of only 22 public institutions with a trifecta of federal designations of excellence in research: for aging, in cancer and in translational science. A new $265 million research facility, due to open in 2018, will bring together clinicians, scientists and scholars from across UK’s campus to reduce health gaps in Kentucky. These health gaps include cancer, cardiovascular disease & stroke, diabetes & obesity, substance abuse, and neuroscience & aging.
Research at UK is a dynamic enterprise encompassing both traditional scholarship and emerging technologies. UK is one of eight universities in the U.S. that has well-established programs in agriculture, engineering, medicine and pharmacy on a single campus, leading to groundbreaking discoveries and unique interdisciplinary collaboration.
In 2013, the UK Markey Cancer Center announced its designation as a National Cancer Center by the National Cancer Institute. This designation places UK among an elite group of 22 research universities that can boast the "Triple Crown" of federal research awards: NCI designation, the Clinical Translational Sciences Award, and a federally supported Alzheimer's Disease Center.
UK HealthCare
UK HealthCare has strategically developed an incredible capacity to serve the Commonwealth through its state-of-the-art patient care pavilion and emergency rooms, advanced biomedical and biological research, and a network of affiliate health care agencies throughout Kentucky. Passion for people and a vision for the "medical campus of the future" have inspired leading physicians and researchers from across the United States to join UK. Their research agenda is balanced with outreach to affiliated and partner hospitals, so Kentucky families can receive high-quality health care at home and travel to Lexington for only the most advanced, complex medical care and procedures.
Living in the Bluegrass
Ranked as one of the nation's best places to live and work, Lexington offers many diverse educational, cultural and commercial opportunities. With a population of more than 314,000 people, Lexington supports cultural attractions such as opera, ballet, theater and musical events. Surrounded by rolling hills and horse farms, the Bluegrass Region is known for its natural beauty. For more information: http://www.uky.edu/hr/employment/working-uk/life-in-lexington.
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