This position will remain open until filled. Initial review date 8/15/2019.

UCSD Layoff from Career Appointment: Apply by 07/19/2019 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 07/30/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Supervises a team of financial aid counselors and formulates procedures for functional area to ensure accurate, efficient, and timely delivery of student aid that is in compliance with regulations and supports departmental objectives. This position ensures institutional integrity and ethical standards, monitoring and implementing regulations that govern financial aid programs at the federal, state and university level. Responsible for overall management and direction of financial aid specialty projects, programs and activities as assigned.

• Must be available to work evenings/weekends during peak periods and domestic travel.

• Please submit a cover letter for a complete application.

• Advanced knowledge and experience with policies, regulations, and practices for awarding financial aid. Thorough knowledge of the philosophy, concept and application of financial aid methodologies to ensure equitable treatment of applicants.

• In-depth knowledge of the financial aid service partners with a thorough understanding of the processing relationships and the technology of different mechanisms between entities (Federal Government, State Government, IRS, central processing agencies, lenders, guarantors, scholarship agencies, etc) to facilitate eligibility confirmation and problem resolution.

• Experience and skill to routinely monitor production and quality of work being produced by staff and set performance standards, observing behavior, providing objective feedback, counseling, and implementing corrective action as needed to mediate disputes or help to resolve conflicts and to provide effective leadership/coaching/mentoring.

• Advanced knowledge of University policies, processes, and procedures, including those related to supervising employees. Knowledge and understanding of the mission of the University and Student Affairs and the integral role of financial aid in student recruitment and retention.

• Strong leadership and motivational skills to create a positive and engaging work environment with a focus on customer service and staff development**.

• Advanced knowledge of advising and counseling techniques.

• Ability to interpret complex policies and develop procedures to ensure compliance. In-depth knowledge of regulations in interpreting and administering of federal Title IV, state and university financial aid programs to ensure compliance.

• Advanced problem identification, critical thinking, and problem solving skills. Judgment and decision-making ability. Understanding of user testing and quality assurance techniques and practices. Ability to oversee thorough testing of new functionality and to recognize errors or malfunctions.

• Organizational skills. Ability to prioritize work for self and others to meet deadlines. Possesses strong project management skills. Experience in leading multiple complex projects and project teams engaged in process assessment, systems analysis, development, implementation and user testing.

• Strong written and verbal communication skills. Active listening, persuasion, and negotiation skills. Ability to communicate effectively and in a sensitive and confidential manner with colleagues to ensure student success and to respond to students who are in financial crisis.

• Ability to assess processes and implement improvements. Ability to work with community members and to provide outreach presentation as part of recruitment and enrollment management.

• Proficiency with office software, internet, and email applications. Ability to define specifications for database programming. Experience using complex databases. Knowledge of common University-specific computer application programs.

• Technology skills with financial aid management software systems. Knowledge and understanding of databases and external financial aid systems (EdExpress, COD; NSLDS, CPS, Webgrants, ELM) and experience with document management and imaging systems.

• Knowledge and understanding of the mission of Student Affairs and the integral role of financial aid in student recruitment and retention, and the required partnerships necessary to successfully administer and manage a multidimensional financial aid program at a large, public research institution.

• Job offer is contingent upon a satisfactory clearance based on background check results.

• Must maintain a valid driver's license.

Position is mandated reported under the Child Abuse and Neglect Reporting Act (CANRA).