PC Maintenance Technician

The Information Technology Services Department at Eastern Connecticut State University is seeking qualified candidates to fill the PC Maintenance Technician position.

Position Descriptions:

The PC Maintenance Technician will be responsible for the day-to-day management of desktop workstations and assists with servers. This includes setting up and troubleshooting hardware, installing/configuring desktop software and assisting in the administering of file shares, print shares, and application software on networked servers.

The PC Maintenance Technician will also be responsible for systems management staff with monitoring, scheduling, maintenance, and problem resolution for computer systems. This includes assistance with desktop operating systems, security authorizations and access controls, and desktop network configurations.

Requirements: Bachelor’s degree in computer science, management information systems, or related field. Two years of experience with Intel-based PC’s, Apple support, and servers in a complex networked environment required. Working knowledge of the following is also required: networking concepts (TCP/IP); desktop computer hardware and software; Windows, and programming (HTML, Visual BASIC, C++, shell scripting, etc.). Demonstrated technical support of Windows and Apple operating systems including Windows SCCM and Apple Jamf Composer preferred.

To apply, please email a cover letter, resume and contact information of three references to ITSsearch@easternct.edu

Supervisor’s Title: Director of Support Services Department: Information Systems

Employment Group: SUOAF-AFSCME Rank/Grade Level: Administrator III

Position Description Summary: Provides technical support to the University in the installation, maintenance, and repair of computer systems and campus computer networks.

Job Duties

1 Diagnoses and performs routine repairs or arranges for vendor repair, as appropriate, of all on-campus microcomputers, terminals, network components, telephone lines and other workstations at the University.

2 Installs and maintains personal computers, workstations, networking equipment and related technology.

3 Maintains the database for a variety of software programs used to operate campus data networks and maintain repair records. Diagnoses and corrects problems with the electronics relating to the network and to the network’s software.

4 Diagnoses and performs routine repairs of malfunctions in microcomputer/central computer interfaces.

5 Trains and supervises student and other part-time employees to assist with problem resolution and repair.

6 Prepares orders and maintains inventory control of parts and supplies related to computer repair.

7 May supervise the preparation, shipping and tracking of equipment sent for outside vendor repair. Ensures that appropriate documents and records are completed to authorize repair.

8 May be called upon occasionally during off-hours to handle special problems.

9 Provides operations assistance in the computer center as assigned by the Director.

10 Performs other duties and responsibilities related to those enumerated above which do not alter the basic lever of responsibility of the problem.

Job Requirements:

Education – List the minimum educational requirements that are necessary to perform.

• Bachelor’s degree in computer science, engineering, or a related area, such as MCSE (Microsoft Certified System Engineer).

Work Experience – List the minimum work experience necessary to perform the tasks of the position. Specify the type of work experience necessary and the number of years required.

• Three years of experience in a similar position which includes diagnosis, repair, and installation of desktop computers (Mac and PC) and associated software and hardware, and interaction with computer users regarding similar issues.

Knowledge, Skills, Abilities and Other Traits (KSAOs) – List any minimum requirements for the positions, such as aptitudes, personality traits, licenses, etc.

• Experience in networking and telecommunications as well as prior training in desktop repair by major manufacturers preferred.

These requirements may be waived for individuals with alternate experience.