Telecommunications Technician

Job description

Telecommunications Technician

Position Number: 2013141005
Department: Information Technology
Job Category: Classified Unit A
Time (Percent Time): 100%
Term (months/year): 12 months/year
Current Work Schedule (days, hours):
Salary Range: A-107
Salary: Steps 1 - 6, $5,713 - $7,292 per month
Shift Differential:
Open Date: 07/15/2019
Initial Screening Date: 08/08/2019
Open Until Filled: Yes

Application Procedure:
Complete application packets will be accepted until the position is filled; however, those submitted by 11:59 p.m. (PST) on August 8, 2019, are assured consideration.

Applicants must submit all of the following materials online at to be considered for this position:

1. A Mt. San Antonio College online application.

2. A cover letter describing how the applicant meets the required education and experience.

3. A detailed résumé that summarizes educational preparation and professional experience for the position.

4. Two (2) letters of recommendation that reflect relevant experience (do not use social media or professional networks as a means to provide letters of recommendation).

Health & Welfare:
The College contributes a minimum of $10,946 toward annual premium for medical, dental, vision and life insurance coverage. Lifetime retirement benefits provided for eligible retirees.

The District participates in the Public Employees’ Retirement System (PERS), State Teachers’ Retirement System (STRS) retirement programs, and MetLife Social Security Alternative Plan.

*Note Salary and Health & Welfare Benefits are subject to change

Basic Function/Overview:

Under general supervision, installs, maintains, programs and troubleshoots telephone and voicemail systems and telecommunication peripherals; maintains and troubleshoots telecommunication system servers for the registration of phones and to manage voicemail; designs, installs and maintains District telecommunication network infrastructure.


Receives general supervision from the Director, Academic Computing and Infrastructure. Exercises no supervision of staff.


This is a journey-level class in the telecommunications support series responsible for installing, maintaining, and troubleshooting telecommunications systems. Incumbents at this level are required to be fully trained in all procedures related to the assigned area(s) of responsibility, working with a high degree of independent judgment, tact, and initiative. This classification is distinguished from the Information Technology Support Technician by its specialized telecommunications assignment. It is further distinguished from the Lead Telecommunication Technician in that the latter performs the most complex technical and specialized duties assigned to the Telecommunication Technician class series, including some basic analytical work.

Essential Duties/Major Responsibilities:
1. Delivers, installs, or assists personnel in the installation of telecommunication systems such as telephones, fax machines, uninterruptible power supplies, system cards, and telecommunication peripherals and voicemail boxes; programs software for adds, moves, and other changes; builds copper and fiber optic circuits and routes.
2. Evaluates and effectively responds to requests for assistance from users experiencing problems with telecommunication systems; diagnoses system hardware, software and operator problems; trains users on software and hardware usage by providing instruction and documentation in person, on the phone, or electronically.
3. Responds to system alarms by interpreting and diagnosing the system’s self-reported hardware and software issues.
4. Researches, resolves, and follow ups on routine user problems, and refers more complex problems to higher level personnel.
5. Performs stress tests on inbound, internal, and outbound communication peripherals including T1, IP and SIP trunk, analog lines, analog, TDM and IP phones.
6. Maintains and troubleshoots telecommunication servers for the registration of phones and to manage voicemail.
7. Maintains District emergency phones; replaces bulbs, troubleshoots voice and main boards; programs units.
8. Responds to energy management system network problems; troubleshoots and repairs by resetting, replacing switches, panels, and other parts.
9. Maintains hardware and software inventory; verifies stock and supplies for replacement parts; pickups parts from vendors; repairs and refurbishes phones and peripherals from available parts.
10. Performs manually and maintains the automatic server back-up systems.
11. Pulls and terminates cables; installs patch panels.
12. Assists in coordinating activities with help desk, network services, or other information systems staff.
13. Provides updates, status, and completion information to personnel and/or users via voice mail, e-mail, or in-person communication.
14. Participates in group problem solving activities to promote continual system improvements and initiatives.
15. Stays abreast of current trends and developments in telecommunications systems; researches and requests quotes on various telecommunications components to address departmental needs.
16. Responds to, supports, and troubleshoots fire alarm panels and elevator analog line problems and issues.
17. Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.

Other Duties:
Performs other related duties as assigned.

Knowledge Of:
1. Applicable Federal, State, and local laws, rules, and regulations, and District and departmental codes, policies, and procedures.
2. Principles and practices used in the operations, maintenance, and administration of telecommunication hardware and related software systems including workstations, servers, and networks.
3. Techniques and methods of telecommunications hardware and software evaluation, implementation, and documentation.
4. Advanced telecommunication wiring infrastructure methods and techniques.
5. Troubleshooting, configuration, and installation techniques.
6. Occupational hazards and standard safety procedures.
7. Record-keeping principles and procedures.
8. Modern office practices, methods, and computer equipment and applications related to the work, including word processing, database, and spreadsheet software.
9. English usage, spelling, vocabulary, grammar, and punctuation.
10. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, students, and District staff, including individuals of various ages, disabilities, socio-economic and ethnic groups.

Skills and Abilities:
1. Perform a variety of functions in the operation of a variety of telecommunications equipment and peripheral components, including voice systems; troubleshoot related problems and take appropriate action.
2. Identify and resolve telecommunications hardware and software problems and perform minor repairs.
3. Setup telecommunications hardware and install and configure software.
4. Troubleshoot voice protocols and applications.
5. Train staff on telecommunications software applications and hardware usage.
6. Interpret, explain, and ensure compliance with District policies and procedures.
7. Establish and maintain a variety of filing, record-keeping, and tracking systems.
8. Respond to and effectively prioritize multiple phone calls and other requests for service.
9. Make accurate arithmetic and statistical computations.
10. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
11. Operate modern office equipment including computer equipment and specialized software applications programs.
12. Use English effectively to communicate in person, over the telephone, and in writing.
13. Understand scope of authority in making independent decisions.
14. Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
15. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Minimum Qualifications/Education & Experience:
Equivalent to the completion of the twelfth (12th) grade and two (2) full-time equivalent years of responsible experience with working with enterprise level PBX systems and/or IP telephony.


Preferred Qualifications:
An Associate’s degree from a regionally accredited college in computer science, information technology, or closely related field is desirable.

License(s) & Other Requirements:

Examination Requirements:

Working Environment:
Incumbents work indoors and outdoors, and are exposed to inclement weather conditions, mechanical and/or electrical hazards, and may work in confined spaces requiring the use of protective clothing, equipment, and devices.

Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and to operate a motor vehicle and to visit various District sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment as well as handling and working with thin wire. Incumbents in this classification frequently bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Incumbents must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds with the use of proper equipment.


Conditions of Employment:

Typing Certificate Requirements:

Special Notes:
Please note: A confirmation number will be assigned when your application packet indicates the supplemental questions have been answered and a document has been attached to each required link. Assistance with the online application process is available through the Office of Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail: [email protected].

DO NOT include photographs or any demographic information (e.g. D.O.B, place of birth, etc.) on your application or supporting documents.

TRAVEL POLICY: Costs associated with travel in excess of 150 miles one way from residence for the purpose of an interview will be reimbursed up to $500 maximum. Relocation costs will be borne by the successful candidate. Travel reimbursement claims (original receipts) must be submitted no later than 30 days following the interview date.

Foreign Transcripts:
Foreign Transcripts: Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.

Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail: [email protected].

Selection Procedure:
A committee will evaluate applications, taking into account breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. The screening committee reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant of an interview.

Interviews may include a writing sample, committee presentation, and/or performance test. The start date will be following Board approval and receipt of live scan clearance.

Special Instructions to Applicants:
To be guaranteed consideration, it is the applicant’s responsibility to ensure that all required materials are received before the initial screening date and time indicated on the job posting. Incomplete application packets will not be considered. All application materials will become College property, will not be returned, and will not be copied. Please visit our employment website to complete and submit your application for this position.

Letters of Recommendation
Confidential letters of recommendation are not accepted for this position. All letters of recommendation must be uploaded to the application.

EEO Policy:
The College is an equal opportunity employer. The policy of the College is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and veterans. No person shall be denied employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (gender), age, sexual orientation, or the perception that a person has one or more of these characteristics.

Conflict of Interest:
Mt. San Antonio College employees and the Board of Trustees members shall not engage in any employment or activity that is inconsistent with, incompatible with, or in conflict with Mt. San Antonio College’s Administrative Procedures (AP 2710 Conflict of Interest, AP 2712 Conflict of Interest Codes).

Cancel RTF Policy:
We reserve the right to reopen, re-advertise, delay, or cancel filling this position.

To apply, visit

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Job No:
Posted: 7/16/2019
Application Due: 12/30/2019
Work Type: