Computer Sales, Service and Tech Buyer
Posting DetailsPosition Information Job CategorySupport StaffPosition TitleComputer Sales, Service and Tech BuyerFull Time/Part TimeFull TimeDivisionFinance and AdministrationDepartmentColgate BookstoreDepartment StatementAccountabilities
Accountable for directing and managing computer sales and services for Apple and all non-Apple products in the computer/tech department of the Bookstore.
Specific responsibilities include:
•Managing the Apple vendor program and working with the University Information Technology department on purchases to achieve computer department goals including sales, quality of service, customer satisfaction and the procurement of computer and tech products.
•Providing accurate and timely processing of loans under the employee Computer Loan Program.
•Timely, efficient, reliable and responsive repairs and related communications with customers.
•Ensuring appropriate stock levels of computers and peripherals.
•Assessing user sophistication and communicates (oral and written) with customers in an appropriate level of detail.
•Maintaining and advancing working knowledge and technical understanding of the services and products provided and supported.
•Maintaining general awareness of advances and current trends in technology and implementing into sales and services.
Demonstrated ability to manage and execute all operations and processes of specific University retail facilities and operations as assigned.Technical Competencies NameFinance/AccountingDescription
Demonstrated ability to record and produce accounting/bookkeeping reports for University retail transactions. Ability to identify trends, variances, etc. that can inform decision making and operational adjustmentsTechnical Competencies NameMerchandising and MarketingDescription
Demonstrated ability to execute the process of acquiring merchandise (e.g. computer equipment and tech supplies) for University retail operations. Ability to identify and work with key vendors to purchase inventory that meets the requirements as established by the Retail Operations team. Demonstrated ability to execute effective merchandising strategies.
Ability to execute multiple promotional/marketing activities in a consistent/coordinated fashion. Ability to understand the demand from various customer segments and execute marketing activities to engage those customers.Technical Competencies NameCustomer ServiceDescription
Demonstrated ability to create effective customer service practices and work with multiple customer segments with services, sales and adoptions. Demonstrates empathy and patience with users of all levels of sophistication.Technical Competencies NameTechnicalDescription
Demonstrated ability to use relevant software and web based tools to execute assigned functional area including marketing, purchasing (PO tools) and bookkeeping/accounting.Technical Competencies NameDiagnosticsDescription
Demonstrated ability to diagnose, identify root cause and resolve typical and common user situations with Apple products. Demonstrated ability to know how and when to engage additional expertise and escalate as appropriate.Behavioral Competencies NamePersonal Accountability for ResultsDescription
Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.Behavioral Competencies NameEffective CommunicationDescription
Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.Behavioral Competencies NameProblem Solving and Decision MakingDescription
Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.Behavioral Competencies NameChange ManagementDescription
Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.Behavioral Competencies NameLeadership and TeamworkDescription
Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.Behavioral Competencies NameCreativity and InnovationDescription
Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.Behavioral Competencies NameDiversity and InclusionDescription
Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.Behavioral Competencies NameSustainabilityDescription
Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.Requirements Professional Experience/ Qualifications
Technical proficiency in both Windows and Mac OS
Advanced working knowledge of Apple products.
Excellent organizational, client contact, reading, writing and communication skills.
Experience in working in a fast-paced environment, while maintaining the ability to multitask. Must be capable of working collegially with a diverse group of faculty, staff and students on a daily basis.
Proven ability of using initiative and identify solutions to problems
Proven ability to assess user sophistication and communicate (oral and written) with customers in an appropriate level of detail.
Two or more years of experience in a computer retail or repair environment or environment where transferable experience is attained.Certifications
Apple Certification desired. The successful candidate will be required to take the Apple Certification Exam within the first year of employment.Physical Requirements
Ability to stand for long periods.
Ability to lift 30 lbs.
It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.Clery Act
CAMPUS CRIME REPORTING AND STATISTICS
The Campus Safety Department will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. To obtain a copy, contact the Campus Safety Compliance Manager via e-mail at [email protected]. You may also access the report from the Campus Safety web page at: www.colgate.edu/offices/support/campussafety.
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- Are you currently a Colgate employee?
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- Are you at least 18 years of age?
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