Posting Details

Position Information

Posting NumberS140685Position TitleTesting and Tutoring ClerkDepartmentTesting ServicesDivisionStudent DevelopmentClassificationClericalFLSA ClassificationNon-ExemptUnion/Non UnionNon UnionFull Time / Part Time? Part TimeHours per weekUp to 28Temporary? No Posting Detail Information

Posting Date07/15/2019Closing Date07/28/2019Open Until FilledNoSpecial Instructions to Applicants

For full consideration, unofficial transcripts for the required degree (if applicable) must be attached and submitted at the time of application.

All offers of employment are contingent upon the following:

• Post-offer, satisfactory results of pre-employment background check
• Post-offer, satisfactory results of pre-employment Drug Screening for employees that are new to the College
• Post-offer, satisfactory results of pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires

Advertising Summary

Would you like to work for one of the first choices of employment?

Do you want to be part of a strategic organization?

One that prides itself on educating our future workforce.

Tucked in the middle of a wildlife preserve, bridging the banks of a lake and surrounded by its own Arboretum, Joliet Junior College is an educational community that embraces diversity and promotes personal growth. Each year, more than 35,000 students find the diverse, comprehensive high quality educational experience they are looking for at JJC. We hope that you will take a few minutes to explore the job opportunities we have available and consider becoming a part of this experience.

The recruitment of qualified and diverse faculty and staff is the cornerstone of JJC’s commitment to an innovative, collaborative and inclusive educational community. At JJC, we respect the wealth of knowledge and experience each of our employees brings to the workplace.

Link to Human Resources website

http://www.jjc.edu/about-jjc/leadership/administration/human-resources

Job Description

POSITION TITLE:TESTING AND TUTORING CLERK B CPACSK-CLRK03
STATUS:Part time
DEPARTMENT:Testing Services
DIVISION:Student Development
CLASSIFICATION:Non-exempt
UNION:Non-union
REPORTS TO:Director of Academic Intervention and Accommodation Services and Coordinator of Testing Services
PLACEMENT: Clerical, grade 6B
MINIMUM PAY RATE:$18.47 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

To provide a variety of clerical and proctoring duties; to provide professional, effective, and efficient customer service assistance to students, faculty, college personnel, and community members. Serves as proctor under the direction of Director and Department Coordinator; communicates testing needs to the Department Coordinator. Considerable judgment and initiative in adapting work procedures to new situations are required. Work requires knowledge of the policies and procedures within the Department and College Systems, as well as the acquisition and maintenance of all appropriate proctor certifications and/ or credentials. Ability to travel to other campuses and centers is required.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1.Professionally represent Joliet Junior College and uphold the College’s core values.
2.Provide exceptional customer service and user support to all visitors including students, faculty, staff, and community members. Assist students and community members with disabilities by providing testing accommodations and general assistance as needed. Answer inquiries and provide information and referrals. Schedule testing and tutoring appointments.
3.Administer and proctor a variety of tests, while maintaining test security of all testing materials. Handle results in a confidential manner. Maintain testing documentation and materials, and complete data entry as per Testing Center procedures. Proctoring duties may take place at any Testing Services location or District 525 high school.
4.Provide technical support to department personnel and students with the use of office equipment.
5.Assist with manual entry and batch uploading of testing scores including but not limited to placement and admissions testing.
6.Troubleshoot testing and tutoring issues for JJC staff, faculty, students, and community members. Work collaboratively with IT to address minor technical concerns. Keep abreast of technical developments relating to the testing and tutoring operations.
7.Prepare and organize various reports, survey results, records, and files.
8.Organize materials in center to facilitate their use by students. Assist and instruct students in location and use of laboratory materials and equipment.
9.Provide Tutoring and Learning Center receptionist assistance when and where necessary.
10.Participate in staff meetings, in-services, and trainings as may be required.
11.Perform related duties as assigned.

MINIMUM QUALIFICATIONS
1.High school diploma or equivalent.
2.One (1) year of clerical experience.
3.Basic computer and Internet skills. Working knowledge of modern office practices, machinery, and procedures.
4.Attentiveness to detail, strong organizational skills, initiative, and multitasking ability.
5.Ability to handle sensitive information with professionalism, discretion, and impartiality.
6.Strong verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.

PREFERRED QUALIFICATIONS
1.Associate’s degree.
2.Two (2) years of clerical and/or receptionist experience in educational environment, preferably working with disabled students in a learning environment.
3.Ability to type accurately.

PHYSICAL DEMANDS
1.Normal office physical demands.
2.Ability to travel between campus locations and to community events.
3.Ability to remain calm and organized when testing and tutoring traffic increases.

WORKING CONDITIONS
1.Duties are performed indoors in the usual office or school environment.

WORK SCHEDULE:
Schedule varies depending on department needs. Testing Services hours are as follows:
•Monday – Thursday: 8:00 a.m.-8:00 p.m.
•Friday: 8:00 a.m.-4:30 p.m.
•Saturday: 8:00 a.m.-12:00 p.m. (Closed on Fridays and Saturdays during the summer)
•Hours subject to change during summer, spring break, and during peak enrollment periods.

Application Procedures: “Apply to this Job at employment.jjc.edu”

All offers of employment are contingent upon the following:

• Satisfactory results of a background check
• Post-offer, pre-employment Drug Screening for employees that are new to the College
• Post-offer, pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires

Joliet Junior College is an equal opportunity/affirmative action college supporting diversity.

ANNUAL CLERY SAFETY REPORT (ASR) NOTICE FIRE SAFETY REPORT (FSA) and MISSING PERSON POLICY (MPP) FOR STUDENTS RESIDING IN “ON CAMPUS” STUDENT HOUSING

Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security compliance document along with the Fire Safety Report (FSR) and the Missing Person Policy (MPP) for students residing in “on campus” student housing is available at the JJC Police Department website :www.jjc.edu/cleryreport

If you would like to receive the ASR, FSR or MPP in booklet form, you may stop by the Campus Police Department located on Main Campus in G 1013 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses.

This information is required by law and is made available by the Joliet Junior College Police Department.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a high school diploma or equivalent?
   • Yes
   • No
2. * Do you have at least, one (1) year of clerical experience?
   • Yes
   • No
3. * Do you possess basic computer/internet skills and do you have working knowledge of modern office practices, machinery and procedures?
   • Yes
   • No
4. * In no more than 3-4 sentences, please tell us about any organizations and multitasking skills you have and how you take initiative in current or previous roles?

   (Open Ended Question)

5. * In no more than 3-4 sentences, please tell us how you've handled sensitive information with professionalism, discretion and impartiality in your current or previous role?

   (Open Ended Question)

6. * Are you able and willing to work cooperatively with a diverse population?
   • Yes
   • No
7. * Do you have an Associate’s degree or higher?
   • Yes
   • No
8. * Do you have two (2) years of clerical and/or receptionist experience in educational environment, preferably working with disabled students in a learning environment?
   • Yes
   • No
9. * Are you available and willing to work during the shifts noted in the job description and seen below?Schedule varies depending on department needs. Testing Services hours are as follows:•Monday – Thursday: 8:00 a.m.-8:00 p.m.•Friday: 8:00 a.m.-4:30 p.m.•Saturday: 8:00 a.m.-12:00 p.m. (Closed on Fridays and Saturdays during the summer)•Hours subject to change during summer, spring break, and during peak enrollment periods.
   • Yes
   • No

Applicant DocumentsRequired Documents

1. Resume
2. Cover Letter

Optional Documents

1. Unofficial Transcripts
2. Other Document