Recruitment and Retention Specialist

Job description

Posting Details

Position Information

Job TitleRecruitment and Retention SpecialistUnion LevelDepartmentEngineering - AdministrationCampusStocktonPosting Number201301769PFull or Part TimeFull TimeNumber of Months12Work Schedule

This position requires evening and/or weekend work at specific times of the academic year. Some travel is expected, but with time to plan.

Position End DateOpen Date07/15/2019Close DateOpen Until FilledYesSpecial Instructions to Applicants

For first consideration please apply before August 5, 2019.

Position Summary Information

Primary Purpose

The Recruitment and Retention Specialist supports the activities of recruiting new and transfer students to all undergraduate and graduate programs of engineering and computer science. She/he will also serve as a resource person for student support services in the SOECS, working closely with the University Academic Advising and Student Success Center. Using professional judgement and recognized best practices, she/he will work with Department Chairs, Program Directors and Admissions staff to present information in an influential manner that drives enrollment in the SOECS. The Coordinator will work closely with the leadership of the SOECS and Marketing Coordinator to plan and support a coordinated marketing effort to support recruitment of new graduate, undergraduate, and transfer students. This position will require approximately 75% effort in recruitment activities and 25% for student retention support. This position reports directly to the Dean of Engineering and Computer Science.

Essential Functions

1.Participates in the development and implementation of all recruitment activities of the School of Engineering and Computer Science. Collaborates effectively with the Offices of Undergraduate and Graduate Admissions.

2.Assists with the development and distribution of the SOECS marketing materials, including newsletters, correspondence, print advertisements, email templates, collateral and promotional pieces, especially those focused on student recruitment.

3.Must be able to speak and present to a wide and varying audience to effect and drive applications and admissions to the SOECS. This includes being able to interact with high school and community college students, parents, counselors, school administrators, and other individuals.

4.Work cooperatively with Chairs, Program Directors and faculty to understand the needs of the departments in marketing SOECS to potential students, parents, or counselors.

5.Work cooperatively with the SOECS Diversity Coordinator to support recruitment and success of under represented minorities in engineering and computer science.

6.Represents the SOECS Programs at appropriate on-campus and off-campus recruiting and yield events organized by the Office of Admission & Recruitment staff.

7.Provides prospective and admitted students with information and in-depth counsel on the SOECS curriculum, admission requirements, admission processes, course scheduling, and University services.

8.Collaborating with the Graduate and Undergraduate Admissions and SOECS Programs directors, ensures effective communication with prospective and admitted students via multiple platforms (i.e., phone, email, in-person meetings, text) with the goal of converting the prospective applicant from the inquiry stage through to matriculation. Coordinates class visits and campus tours, as requested by prospective applicants.

9.Effectively utilizes the university’s customer relationship management system (CRM) to manage information related to students in the recruitment pipeline.

10.Monitors all applications for the SOECS undergraduate and graduate programs and assists applicants with completion and submission of their application and supplemental materials. Works with others as required, resolving any applicant issues encountered during the application process.

11.Working with Admissions and Recruitment staff and others as needed, prepares analytical reports in order to evaluate recruitment strategies, monitor conversion and yield rates, forecast enrollment, and identify opportunities for operational efficiencies.

12.Partner with campus leadership to identify shared challenges and opportunities related to student success, especially as they relate to students at high risk of attrition.

13.Gather and analyze retention/attrition data to identify trends and potential solutions.

14. Assist undergraduate students with rectifying academic issues, providing multiple solutions, including resource referral.

15.Handles confidential student information with tact, discretion, and in compliance with the Family Educational Rights and Privacy Act (FERPA) regulations.

16.Performs other duties as assigned.

Minimum Qualifications

•Requires two (2) years’ post high school education.
•Two (2) to three (3) years of related experience, preferably in an enrollment/admission in higher education; or equivalent combination of education and experience.

Preferred Qualifications

•Education and/or Experience: Bachelor’s degree or equivalent combination of education and/or experience. Three years of higher education, recruiting, or marketing related experience desired.
•Exceptional verbal, written, organizational, and interpersonal skills required. Strong customer service skills desired. Ability to work independently and as a team member in a fast-paced environment.
•Prior experience working with college students is highly desirable. Candidate should have the ability to create rapport with students, assist students in identifying personal challenges and needs and help students with decision making.
•Demonstrated commitment to inclusivity and diversity.
•Skills in judgment, decision-making, problem solving.
•Ability to exercise confidentiality, discretion, and judgment and handle moderately sensitive interpersonal issues.
•Computer Skills & Technical Skills: Candidates must have high intermediate proficiency skills in MS Office. Candidates must have competency in quantitative reasoning, sufficient for preparation of data as charts as graphs.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Some lifting of materials (20 lbs or less). Bending, stretching, reaching required. Sitting for long periods of time.

Work Environment/Work Week/Travel:
This position requires evening and/or weekend work at specific times of the academic year. Some travel is expected, but with time to plan.

Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University’s insurance carrier reserves the right to exclude applicants based on their driving record.

Hiring RangeCommensurate with experience, non-exemptBackground Check Statement

Applicants who are selected as final possible candidates must pass a criminal background check.

AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have two (2) years’ post high school education?
    • Yes
    • No
  2. * Do you have two (2) to three (3) years of related experience, preferably in an enrollment/admission in higher education; or equivalent combination of education and experience?
    • Yes
    • No
  3. * Please state your level of education.

    (Open Ended Question)

  4. * Have you ever worked for a college/university? If yes, please answer the following questions: (1) Do you have recruiting/marketing experience in a university/college setting? If yes, please explain. (2)Do you have experience providing support to college level students? If yes, please explain.

    (Open Ended Question)

  5. * How did you first learn about this employment opportunity?
    • University of the Pacific Website
    • Craigslist
    • LinkedIn
    • Association of American Colleges and Universities (AAC&U)
    • Chronicle of HIgher Education
    • Diverse Issues in Higher Education
    • Higher Education Recruitment Consortium (HERC)
    • Higher Education Recruitment Consortium - Northern California (NorCal HERC)
    • Modesto Bee
    • Pacific Employee
    • Personal Referral
    • Professional or Association Listserv
    • Publication or website from a professional organization
    • Sacramento Bee
    • San Francisco Chronicle
    • Stockton Record
    • Agency Referral
    • Other Online Job Board
Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Other Document




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Job No:
Posted: 7/16/2019
Application Due: 10/14/2019
Work Type: