Shenandoah University’s Office of Student Financial Services is seeking an exceptional individual to join our team as a Student Services Specialist position in our Hornet Central one-stop department. This is a full-time benefited position located on the University’s main campus in Winchester, Virginia. The ideal candidate for this role should have a positive attitude, and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under general supervision of the Director of Student Financial Services, this front-line position provides comprehensive counseling with current and future students and families, university faculty and staff in all areas relating to student services functions (Admissions, Registration, Academic Advisement, Financial Aid and Student Accounts) by telephone, in person and email communication. This position also provides support to Accounts Receivable processing payments for tuition, fees, and other charges through the University. This position supports cooperative cross-functional, cross-campus communications and dialogue by maintaining a close working relationship with all campus offices.

Daily tasks include:

• Processing registration forms and academic records such as independent study forms and schedule change requests. Solving problems and addressing questions from students regarding registration and course controls (class permissions, closed classes and prerequisites). Collecting and processing university forms related to academic and personal information changes. Assisting students and other stakeholders with the completion of forms and respond to any questions regarding the form’s purpose, and processing time.
• Resolving problems or concerns with student account billing. Answering questions and explaining debits and credits, tuition and fee assessments as well as credit loads and their impact to tuition and refund/credit balance and refund disbursement processes. Providing information and guiding students/families through the online payment process. Assisting students with enrollment in the University’s payment plan.
• Assist students by providing in-depth financial aid information concerning the Free Application for Federal Student Aid (FAFSA). Assisting students with accepting their financial aid package and providing guidance in completion of entrance loan counseling and the master promissory note. Understanding and explaining different financial aid types: federal, state, institutional, and other funding options to all current and prospective inquiries.
• Processing payments for tuition, fees and other university charges. Reconciling daily cash, credit and check payments. Preparing daily deposit. Processing refunds and account adjustments.

Qualifications:

An Associate’s degree is required; a Bachelor’s degree is preferred.

Applicant must have the ability to interact with a diverse student population, faculty, staff and the public. Must have the ability to analyze complex situations accurately and adopt effective courses of action. Must be able to provide superior customer service and efficiency in response to campus and student inquiries in a fast-paced environment. Must have the ability to establish and maintain cooperative working relationships with a variety of individuals. Must possess excellent verbal and written communication skills as well as the ability to acquire knowledge of campus procedures, activities, and the overall university organization. Demonstrate ability to effectively utilize personal computers to include word processing, spreadsheet, and related software.

Note: A pre-employment background check and drug screen will be required as a condition of employment. If driving on University business is a requirement of the position, an acceptable driving record is required as well.

Complete application submissions will include a cover letter, resume and contact information for three professional references. You must submit all of the noted documents in order to receive full consideration.

Click HERE to apply for this position. On the resulting page, click on the “Student Services Specialist” job title written in blue under the heading “Latest Job Listings” on the left side of that screen; then click one of the “Resume/CV” button choices in the “Apply” box at the bottom of the posting to input your information. If this is the first time you will have applied to a Shenandoah University position using this process, please choose the “New” option and be prepared to upload the previously mentioned documents.

Shenandoah University prohibits discrimination against and harassment of any employee or any applicant for employment because of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, pregnancy, childbirth or related medical conditions, marital status, veteran status or any other characteristic protected under applicable federal or state law.

To apply for this job please visit shenandoahuniversity-careers.silkroad.com.